Chapter 13 Case Study Response
1. What would you say?
In speaking with Elizabeth, I would mention that the store is performing well and has been meeting expectations thus far. After being positive about the store’s performance I would lead into the issues I am having with the management there. At this point, I have not been able to get the complete story from all involved so I would be delicate in how I described it to Elizabeth. From the complaints received, I don’t believe it is an issue that I can’t correct. I would inform her that there have been some complaints in how Jim has handled the staff, and I would let her know that I plan on visiting the new store and discussing these issues with Jim.
2. Elizabeth has years of experience and has offered objective perspectives in the past, and she supports employee development while maintaining good performance on the job. You decide to share your concern about Jim’s early leadership style with her. What do you say?
While informing Elizabeth of the issues I am having at the new store I would invite her input on how to approach the situation since she has experience in dealing with this sort of …show more content…
If Jim begins describing a bunch of issues the team is causing, I would ask him how he is handling it. If he really is yelling at staff and talking down to them, I would like to see if he admits it. If tells me a different story from what the staff is reporting, that is when I confront him with the reports I have received. If he is truly defensive, it should surface at that point. If I experience the same thing that the employees have been reporting, then I would begin to explain to him that management at Soda Can Company is expected to handle themselves in a more professional manner. After the discussion I would determine if Jim is worth trying to improve his management performance, or if it might be best to move on from
1. What would you say?
In speaking with Elizabeth, I would mention that the store is performing well and has been meeting expectations thus far. After being positive about the store’s performance I would lead into the issues I am having with the management there. At this point, I have not been able to get the complete story from all involved so I would be delicate in how I described it to Elizabeth. From the complaints received, I don’t believe it is an issue that I can’t correct. I would inform her that there have been some complaints in how Jim has handled the staff, and I would let her know that I plan on visiting the new store and discussing these issues with Jim.
2. Elizabeth has years of experience and has offered objective perspectives in the past, and she supports employee development while maintaining good performance on the job. You decide to share your concern about Jim’s early leadership style with her. What do you say?
While informing Elizabeth of the issues I am having at the new store I would invite her input on how to approach the situation since she has experience in dealing with this sort of …show more content…
If Jim begins describing a bunch of issues the team is causing, I would ask him how he is handling it. If he really is yelling at staff and talking down to them, I would like to see if he admits it. If tells me a different story from what the staff is reporting, that is when I confront him with the reports I have received. If he is truly defensive, it should surface at that point. If I experience the same thing that the employees have been reporting, then I would begin to explain to him that management at Soda Can Company is expected to handle themselves in a more professional manner. After the discussion I would determine if Jim is worth trying to improve his management performance, or if it might be best to move on from