Essay on Nvq Level 3

7343 Words Sep 20th, 2012 30 Pages
Unit 31 – Understand why effective communication is important in the work setting
1 – Understand why effective communication is important in the work setting. 1.1 – Identify the different reasons people communicate
People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings,
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Body language and non-verbal communication will contribute hugely at this initial stage of communication, i.e. does the individual look anxious, happy or threatened? How is the individual sitting, upright and engaged in the conversation or slouching on the chair, looking around the room? All of these are indicators that will make you aware of the feelings of the individual you are communicating with, for example, if the person is slouching on the chair and looking around other than at you, you know they are not listening to what you have to say, it may not be that they are uninterested it may be that they are finding it hard to understand you. You should always observe those you are trying to communicate with, their body language will tell you if they are struggling to understand or feel uncomfortable. It is also important to be aware of your own body language and non-verbal communication too because this will affect the way a person responds to you. People will not communicate with you if you do not appear to be approachable, in the work setting it is ideal to keep any personal issues at home as it is likely that this will affect your professionalism and you may come across as aggressive and agitated which will discourage your colleagues and service users to talk to you, which could prevent important information being passed onto you which will

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