Nonverbal Communication In The Workplace

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Nonverbal Communications in the Workplace
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Nonverbal Communications in the Workplace
Communication entails the process through which a message is sent by the sender, received and understood by the receiver and a feedback is formulated and sent. Understanding the information in the message is the most important component of the communication process. The efficiency and effectiveness of communication are necessary aspects of the way people pass emotions and ideas in the workplace. Verbal communication consists of the spoken and written messages both formal and informal. Non-verbal communication is complex involving all the aspects of behaviour in the workplace such as posture, eye contact and the tone used
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When there are set guidelines on the time of events, employees send a message if they fail to observe time. The boss can detect dissatisfaction if some employees are late for meetings or fail to meet set deadlines on their individual objectives. Employees deserve timely pay of their salaries and other dues which determines their motivation and royalty towards the organisation’s objectives. Time creates an understanding in the organisation and may be used as a measure of employee satisfaction. The administration should be keen to identify the messages passed by employees depending on their adherence to timelines. Service delivery and customer satisfaction and attitude rely on the ability of the company to deliver within the timeline. The way people treat time shows how they are organised and their level of devotion to the …show more content…
People interpret employee competence and performance from the way they present themselves in the workplace and relate to other stakeholders. The way a supervisor commands power over other employees affects the productivity of organisation. Clients’ attitude on the organisation depends on whether they feel that their needs are heeded to. To survive the competitive environment, organisations should be keen on non-verbal communication skills to ensure employee and customer satisfaction. Interactions are bound to take place now and then and they may improve or destroy the productivity of the organisation depending on the non-verbal communication that takes place. Employees should pay attention to the message they pass through physical expressions and movements to the clients. Organisations can invest in non-verbal communication by organising employee training within the organisations on how they interact with customers and fellow

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