Nonverbal Communication In Health Care

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Communication plays an important role between the healthcare providers and patients. While interacting, it is necessary to convey an accurate information to the patients. However, it is also important for the healthcare providers to behave carefully while they are talking to their patients. They are not only responsible for finding solution to the patient’s problem, but also in charge of helping the patient to feel more comfortable with the clinical service they get. Thus caring is necessary in healthcare interactions. The article I chose is "How patients perceive a doctor's caring attitude" in the International Conference on Communication in Healthcare. Caring has impacts on patients' treatment and even on patients' symptom relief. The purpose …show more content…
Even though all behaviors were ideally focused on the patient's comfort and reliability, not all of the patients from the experiment were satisfied. Therefore, communication is not just a mere conversation between two people, but it is a special interaction between different people that requires respect and reflection on each other's thoughts. For better clinical communication, the author of the article suggests several ways to communicate more effectively: listening carefully, asking not many questions, delivering right amount of information, taking time while talking, focusing on the problem, choosing words carefully before saying, keeping a soft tone voice, being consistent in verbal and nonverbal communication, and balancing hope and reality while talking to the …show more content…
Knowing the patient's abilities makes clinical communication more helpful. Examples of knowing the patient's abilities include awareness of the patient, taking the patient's perspective, and reflecting on the patient's responses. Caring the patient can also be referred to as “metacognitive”. This word means a skill that includes thinking about one's thoughts and feelings as well as the patient's. Therefore the word "metacognitive" applies to healthcare providers as well. For the healthcare providers, simply listening to what the patient says is not the best way to solve of the patient's problem. The actual focus has to be centered on reflecting the patient's request and thoughts. For example, a doctor should not be simply listening to what the patient says. First, the doctor needs to start a conversation with enough questions in order to understand the patient's chief problem. After realizing the main problem, the doctor can give solution to the patient while keeping a soft tone voice to prevent his or her patient from panic. Thus communication in the medical education is “metacognitive” and the article clearly describes the importance of caring in the medical education. All in all, the article implicates the importance of the medical education on the abilities of caring. There is a set of behaviors the doctors represent as caring, but the demonstration of these behaviors can be interpreted

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