Negotiating Techniques

Explain what negotiating techniques you could use to resolve your customers’ problems and complaints, following your organisation’s procedures. Wherever possible use your own experiences to give examples.
The negotiating techniques that can be used to resolve customer’s problems and complaints is to make sure the employee listens to them and understands their problem.
It is important to ensure that the employee does everything that they can do for the customer that is complaining. It is important to make the customer aware that the complaint will be handled and that they will be informed of the overall decision.
It is important to keep the customer in the loop and up to date, this makes them aware of the progress and process. The customer’s