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NAVIDAS Customer Service Representative: A Case Study

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NAVIDAS Customer Service Representative (CSR) to provide customer support of IT procurement request (ITPR) to review ITPR and ensure policy compliant, review supporting documents, ensure mission requirement, and ensuring all ITPR continue its workflow with no delay. Provide technical assistance of ITPR process, NAVIDAS user registration, ITPR training step-by-step process, ITPR documents requirement, and answer technical questions. Facilitate weekly ITPR review sessions by developing high-level read-ahead's that directly aide leadership in making approval recommendations necessary for funding execution. Provide subject matter expert (SME) review of Enterprise Licensing Agreement (ELA) and Enterprise Software Initiatives (ESI), and Budget

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