Essay about mystery of disappearing oil
The recommendation regarding to the management of the petrol station can divide into three major part, which is recording management, inventory management, and internal control. Because these problems can be directly or indirectly affect the performance of the business. In order to well managing a business, a skillful person with managerial aptitudes and ethical behavior are required. However, the person who carrying the day-to-day operation of the business, Jamel, does not possessed it.
Inaccurate amount in sales collection
Based on the …show more content…
Provide proper training to the staff. This including provides guidance on how to deal with the customer complaint and solve the question from the customer courtesy. In addition, the person in charge of the petrol station, Jamel, can be assumed not come to work frequently. Therefore, Mat Jon can consider to install a punch card system to track the attendance record of the employees.
Segregation of duties
Most of the problems is arise is due to there is not proper segregation of duties. When there is one person handling too much of responsibilities, the fraud may occur. In addition, it will also reduce the performance of the person who handling too much of responsibilities because of the work overload. In this case, Jamel, as the sole person who managing the petrol station, was handle too much of duties so that he tend to manipulate the amount in order to obtain the personal gain.
Mat Jon should have proper segregation of duties between the manager, Jamel and its supervisor, Sudin to enhance the performance of the petrol station.
Jamel as a station managers, he should responsible in term of the inventory, pricing, recording, and also customer services. Hence, Jamel should responsible:
Daily operations at gas stations and fuel-selling convenience stores.
To ensure that