Essay on Model

2427 Words Apr 13th, 2014 10 Pages
IJFPSS, Vol.1, No.2, pp. 35-38, Dec, 2011

H. Darestani

Quality excellence model: A review of researches in Developing countries
Wan Khairuzzaman Wan Ismail1, Hassan Darestani2*, Maziar Azimzadeh Irani3
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International Business School (IBS), Universiti Teknologi Malaysia (UTM), Malaysia Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia (UTM), Malaysia, 3 International Business School (IBS), Universiti Teknologi Malaysia (UTM), Malaysia dhassan2@live.utm.my (Received Nov 2011; Published Dec 2011)

ABSTRACT There have been fundamental changes in management since 1950, and these changes are still affecting enterprises around the glob. Quality as the main issue of these changes has received
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INTRODUCTION To accomplish the interest of stakeholders, partners, managers, staff, customers and societies, quality is used as a powerful tool by all organizations. Quality is regarded as fundamental strategy to support and improve the competitiveness of organizations (Camison, 1996). Since 1950, Japanese effort to reconstruct their economy has brought fundamental changes to management, which still affecting enterprises around the world. Reflecting quality as a duty for all departments in the company, preventing rather than inspecting, customer orientation, continuous improvement and quality leadership are key characteristic of a company that implementing quality management which where applied by Japan and very fast followed by U.S and Europe companies (Gomez, 2010). The Japanese Deming

prize was the result of important attribute to quality management in the country. Very soon U.S and Europe established their own quality awards, MBNQA for US and EFQM for Europe (Joaquı´n Go´mez Go´mez, 2010). After that many countries created their own national awards which were designed based on the first three (Curkovic, 2000). Despite European countries applying EFQM as an excellence model many other countries are applying EFQM. These countries have their own standards and excellence model but currently many companies applying EFQM to be more competitive and efficient in the global market. As developing countries are moving quickly toward applying globally

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