Essay on Management and Organisational Behaviour Qantas

3295 Words Dec 8th, 2012 14 Pages
Assignment 3
Management and Organisational Behaviour

Prepared for

Dr Retha Wiesner
Faculty of Business & Law
University of Southern Queensland
Toowoomba, Queensland

by

Student name: W. Amal Peiris Student number: U1031128

MGT5000

INTRODUCTION
Qantas faced the crisis in 2011. However it has commenced in 1990 when it was deregulated the government through privatization. Culture of Qantas remained unchanged and it operated as a government organization.
Since Qantas was a government owned organization its cost base was not competitive compared to other Airlines.
Qantas responded with low-cost Jetstar and just like Virgin Airways, the latter also moved into international flight paths to provide an
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However, as a result previously being a government owned organization, Qantas existing cost base wasn’t competitive compared to other global airlines. Hence, management had to take following initiatives. * Qantas decided to operate with low-cost Jetstar flights. Jetstar capacity is very limited too. * Qantas announced a restructure which will see 1,000 jobs slashed as part of a new emphasis on Asia; which would help the management to cut cost and be more competitive.
As a result of these changes following conflict issues were arose between management and its employees. Parties | Conflict Issues | Action | Engineers | Engineers felt vulnerable for fear their work would be sent overseas and they wanted only limited outsourcing. | * They went on strike over pay and conditions. * Later moved to arbitration, describing it as the appropriate outcome for the appropriate time. | Baggage and catering Staff | Their Concern was for job security and outsourcing - rather than pay. | * They went on strike over pay and conditions | Long-haul Pilots | To ensure Qantas flights are operated by pilots paid at Qantas rates, not the lower Jetstar rates. | The only action Qantas pilots had been taking

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