Management 310 Study Guide Test 1 Essay

4583 Words Nov 27th, 2014 19 Pages
Management 310 Study Guide

Chapter 2: Individual Differences: Personality and Ability
Locus of Control External: outside forces responsible for fate, actions= no affect Internal: think their own behaviors and actions have an impact Self-Monitoring The extent to which people try to control the way they present themselves to others High: want behavior to be socially acceptable; good at managing the impressions others have of them Low: not overly concerned about behaving in a situational appropriate manner, more likely to say what they think is true/correct, provide open, honest feedback The Big Five Model of Personality Trait: specific component of personality- tendencies a person has to feel, think, act in
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Promote effective functioning and well- being among employees. People Differ: 1.Knowing how they feel and why 2. Ability to manage feelings of others -Helps people relate, and leaders maintain their enthusiasm and confidence, while communicating a vision to energize people to work toward goals
Chapter 3: Work Values, Attitudes, and Moods and Emotions
Values: relatively long lasting (while attitudes are shorter) personal convictions about what one should strive for in life and how one should behave A. Work values: personal convictions about outcomes and behavior at work. General, long lasting beliefs and feelings people have that contribute to how they experience work 1. Intrinsic work values: values hat are related to the nature of the work itself 2. Extrinsic work values: values that are related to the consequence of the work. Work= supply of $ *many people have both values Ethical Values: personal convictions about what is right and wrong 1.Utiliarian Values: decisions produce the greatest good for the great number of people 2.Moral Right values: decisions protect the fundamental rights and privileges of people 3. Justice Values: decisions allocate benefit and harm in a fair, equitable manner Emotional Labor: The work employees perform to control their experience and expression of moods and emotions on the jobs.. Governed by display rules:
(1) Feeling Rules: dictate appropriate and inappropriate feelings for a

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