London Heathrow Airport Case Study

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London Heathrow Airport
London Heathrow Airport is a most important international airport in West London, England, United Kingdom. Heathrow is one of the busiest airports in the United Kingdom and the busiest airport in Europe by passenger traffic. It is also the third busiest airport in the world in 2014, it handled a record of 73.4 million passengers, a 1.4 percent increase from 2013.
Heathrow is situated in 22 km; 14 mi, west of Central London, and has two parallel east–west runways along with five terminals which covers 12.14 square kilometres. The airport is owned and operated by Heathrow Airport Holdings, which itself is owned by FGP TopCo Limited, an international consortium led by the Spanish Ferrovial Group that includes
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The airport is surrounded by the areas of Harlington, Harmondsworth, Longford and Cranford to the north and by Hounslow and Hatton to the east. Towards the west of Heathrow is M25 motorway.
Mission Statement
"To give safety and security the highest priority at all times by systematically assessing and managing our safety and security risks through audited, best practice management systems."
Vision Statement
“Heathrow’s vision is to eliminate all preventable illnesses, injuries and business losses due to unplanned events on Heathrow managed premises. Our aim is to be a best practice organization in the health and safety field.”
The most recent modification happened at Heathrow in 2014 is the inauguration of brand new Terminal 2, The Queen’s Terminal, opened for business on 4 June. It is home to the Star Alliance.
Heathrow International Airport experienced a major expansion in 2008 with the completion of Terminal 5. The second phase of the project was completed in June 2011.
The renovation of Terminals 1, 3 and 4 of the airport has also been done, along with a new air traffic control tower, Terminal 5 station, tunnels for the extension of both the Heathrow Express (HexEx) and the Piccadilly Line and a motorway division road from the
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By 1951, number of passengers rose to 796,000 and British architect Fredrick Gibberd was appointed for designing permanent buildings of the airport.
 There was a passenger terminal called the Europa building and an office building called the Queens building.
 In 1961, the old terminal was closed and the airlines operated from Europa terminal which was later named as terminal 2 or the oceanic terminal now named as terminal 3.
Terminal 1; in 1969, terminal 1 was opened and by that time 5 billion passengers were passing through the Heathrow airport. In 1970, number of passengers rose up to 27 million and there was a dire need for building another terminal. In 1986, terminal 4 was opened. Terminal 5 started its operations in 2008. Further developments of Heathrow include construction of terminal 2A to replace terminal 1 and 2 and replacement of terminal 4 and 5. A proposal for Concourse D is also featured in Heathrow's most recent capital investment plan.
It was declared by the Transport Secretary Ruth Kelly, in 2006, that there would be a sixth terminal at Heathrow, as well as a 2,200m third runway by 2020. But the project was annulled by the new alliance government in May 2010.
Customer and Business need of the

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