Essay about Journal Service

1351 Words Apr 7th, 2012 6 Pages
CRAM Exclusive
Essay Sample: Page 2
Since August 2011, I became a customer of Capital One Bank and feel satisfy about their services for a several reasons:

1. Great employee (people)

* The branch manager has initiative to become a customer service when the queuing line for customer service was long and he gave us a complete explanation for the products. Also he gave us free T-Shirt for our patience to wait.

* The teller always asked me whether my account is okay or are there any problems. In addition, they always smile and greet me consistently.

* When I came with my family the receptionist instantly offer a candy to my 3 years old son while we waiting for customer service and this really impressed me.

2. Fast & Reliable Process

* I need a bank statement as one of the requirements to get a visa to UK for my Smith Experience trip. It only needs no more than 10 minutes to have the statement ready and the process was easy and convenience for me.

* I was ordered a specific design of debit card and when I filled in the form it was very user friendly and the card arrived in time.

* I am also using online banking through internet and I use it to pay or transfer money, all of my online transaction has been success and it’s very easy to use also very safe.

3. Well-organized office lay out (physical evidence)

* I am also impressed with the layout when we can easily go to the teller or customer service and it organized really well.

* The desk for us to fill in the
CRAM Exclusive

Related Documents

  • Journal Essay

    INFORMATION (GISI) JOURNAL IMPACT FACTOR ( Email: JOURNAL IMPACT FACTOR (2012) Notes: Journal Impact Factor (JIF) provides a systematic, objective means to critically evaluate the world's leading national and international journals, with quantifiable, statistical information based on citation data available in online and print mode. By compiling paper cited references, JIF helps to measure research influence and impact factor of the journal in category wise.

    Words: 4080 - Pages: 17
  • Service Essay

    interest in cultural tourism, loves sight- seeing and visiting winery. They want to customise a luxury Europe travel package with everything top- notch. They seek your advice on where they should go. In order to provide them with quality customer service and adequate product knowledge, you are to research the following list of criteria: 1. Choose an Europe destination from the list below: * North Europe/ Scandinavian Countries: Norway and Sweden or Denmark or Finland * Western

    Words: 916 - Pages: 4
  • Journal of Macromarketing Essays

    Article Self-oriented Masculinity: Advertisements and the Changing Culture of the Male Market Journal of Macromarketing 33(2) 160-171 ª The Author(s) 2012 Reprints and permission: DOI: 10.1177/0276146712463823 Blaine J. Branchik1 and Tilottama Ghosh Chowdhury1 Abstract This research chronicles the changes in the understudied and rapidly evolving male market segment using two related studies: (1) a content analysis of advertisements

    Words: 10177 - Pages: 41
  • Journal Review Essay

    College May 12, 2014 Abstract This study was conducted by researchers at the University of North Carolina-Chapel Hill and the University of Chicago by E. Michael Foster and Ariel Kalil; it was published in the November/December 2007 issue of the journal Child Development. It used longitudinal data from approximately 2,000 low-income families, in order to compare the development of children living only with their mothers with children in other arrangements (those living with their biological fathers

    Words: 2706 - Pages: 11
  • Food Journal Essay

    due to my health and predisposition and at the same time increase my calcium, vitamins C and D, Iron and protein so as to effectively balance my diet. Upon starting this journal, I did not know it was going to involving teaching and telling me about my health in regards to my food intake In the first two weeks of this journal was hard for me . The beginning of the first week, I realized that I was not eaten breakfast on a daily basis and I eat a lot during lunch and dinner . My food intake consist

    Words: 2417 - Pages: 10
  • Learning Journal Essays

    Case Study 1 – Pre-presentation Learning Journal Dated: 2 March 2014 In order to prepare for assignment Case Study 1, which required our team to create a poster and present the analysis, and recommend for a future strategies, I need to understand some theories that are required in the case. After went through the textbook and several write up about SLEPT and SWOT analysis. SLEPT is one of the analysis that is frequently used by business analyst for examining the marco environment of the

    Words: 812 - Pages: 4
  • Negotiation Journal Essay examples

    Negotiation Journal 1. What were your top 3 learning’s gained from the class? 2. What did you learn about yourself in the negotiation exercises? 3. What tactics were useful in the negotiation exercises? For you and the other party? 4. How did preparation affect the outcome of the negotiation exercises? 5. What was the impact of hearing other solutions on your own level of satisfaction? Did you feel better or worse about your negotiation? Why? 6. What did you learn from the

    Words: 658 - Pages: 3
  • Service Quality: the Future of the Services Industry Essay

    Service Quality: The Future of the Services Industry “Why is quality such an important issue in the marketing of services? Why is quality more difficult to manage in service industries than it is in the case of physical goods? Use examples to support your answer.” The concept of service quality is a relatively new construct in the marketing discipline which first emerged in the 1980’s when organisations began to consider quality not only in the already established manufacturing sector

    Words: 1622 - Pages: 7
  • Phi445 Week 1 Journal Essay

    Week One Journal Objective You will outline and explain ethical theories and then apply that knowledge to how organizations would function were they to adopt those ethical principles. In addition, you will also examine punishments for corporations and present your own ideas about the relationship between ethical demands on business entities vs. those on individuals in society. Instructions In this assignment you will reflect on the topics of Week One and apply them to an analysis

    Words: 1535 - Pages: 7
  • Essay on English Journal

    independently as well as with recognizing the sounds the letters make. In this activity, help your child practice the sounds and print the letters of the alphabet by creating an alphabet journal together. This is a great activity for the summer prior to the start of kindergarten. Add to and use this journal again and again on a regular basis as your child continues to build confidence with letter-sound associations. By the end of the alphabet, not only will your kindergartener have had consistent

    Words: 616 - Pages: 3