Essay about Journal Service

1351 Words Jun 23rd, 2012 6 Pages
CRAM Exclusive
Essay Sample
Introduction Service describes as any act or function performed for a customer or client. As more firms join the competitive market with similar product, service becomes important differentiator that also very important for customer. All services are experiences from the customer deliver from people who involved; the invisible process and the physical evidence. Services here in some way delivers differently with my culture back home in Indonesia. However, the goal is the same to achieve

middle of document…

Since August 2011, I became a customer of Capital One Bank and feel satisfy about their services for a several reasons:
1. Great employee (people)
* The branch manager has initiative to become a customer service when the queuing line for customer service was long and he gave us a complete explanation for the products. Also he gave us free T-Shirt for our patience to wait.
* The teller always asked me whether my account is okay or are there any problems. In addition, they always smile and greet me consistently.
* When I came with my family the receptionist instantly offer a candy to my 3 years old son while we waiting for customer service and this really impressed me.
2. Fast & Reliable Process
* I need a bank statement as one of the requirements to get a visa to UK for my Smith Experience trip. It only needs no more than 10 minutes to have the statement ready and the process was easy and convenience for me.
* I was ordered a specific design of debit card and when I filled in the form it was very user friendly and the card arrived in time.
* I am also using online banking through internet and I use it to pay or transfer money, all of my online transaction has been success and it’s very easy to use also very safe.
3. Well-organized office lay out (physical evidence)
* I am also impressed with the layout when we can easily go to the teller or customer service and it organized really well.
* The desk for us to fill in the
CRAM Exclusive
Pet59500May

Related Documents

  • Essay about Rain Man Journal

    him; he even makes his autistic brother to make jokes and laugh. At the end of the movie, Charley becomes a totally different man. He thinks differently about the life; he realizes that having deep and pure friendships with people (no matter how they are) and loving them are more important than money. He no longer cares about the money. Charley's role in this move is similar to George's character in Of Mice And Men, because he builds friendship with a mentally challenged person

    Words: 1356 - Pages: 6
  • Essay about Human Services

    child welfare did not exist. This journal is well documented for the readers to understand and relate to what the author perspective is. Research shows that racially and culturally diverse children and families in the child welfare system are well established and not overrepresented some people see it. It is a fact that more African American children then Caucasian children become wards to the state; and that most of the professional who provide health and social service to these children are predominantly

    Words: 600 - Pages: 3
  • Essay about A Journal of the Plague Year

    others concealed' (pg 7). Proving that an article is wrong makes him sound right so the reader should listen to his word because he is smart for finding errors. This makes the Bill more of a falsified document that could remind one of how he spoke about newspapers, "We had no such thing as printed News Papers in those Days, to spread Rumours and Reports of Things" (pg 3). The Bills were kind of like the papers

    Words: 1242 - Pages: 5
  • Essay about Essential Health Services

    This is an example of the essential service that public health services are responsible for; to meet information and educational needs to assure a competent public and personal healthcare workforce, the NALBOH publishes a NewsBrief, to all boards of health quarterly. The purpose of the news brief is to inform, educate, and empower people about health issues (NALBOH.org). This is a direct publication of the NALBOH. The NALBOH mobilizes community partnerships to identify health problems and develop

    Words: 991 - Pages: 4
  • Essay about Professor Nall Philosophy Journal 2016

    number of entries: 38 Document word count: 9248 1. april 18th: Pragmatist epistemology (outside Journal) In the beginning, epistemology, according to Plato, must be absolute, unchanging, and eternal. Since then, throughout time, there have been many huge factors that have changed this assumption and perspective of epistemology of being permanent. These factors that have contributed to changing visions of epistemology are as followed. First, changes that have taken place within societies

    Words: 9315 - Pages: 38
  • Essay about Marketing Strategy for Services

    Service Quality Evaluation: Perceived Quality and Actual Quality “Expectations are based on a variety of information sources” explains Winer. When thinking of perceived quality; the customer’s total perceived quality lies in the middle of the spectrum of expected quality and experienced quality. Expected quality is based on a number of sources from advertising campaigns to brochures, market communication, word of mouth, past experience(s), and customer needs; whereas, experienced quality is based

    Words: 1390 - Pages: 6
  • Essay about Service Delivery Trend

    enormous aid to human service delivery. For instance in New Jersey, “The Division of Aging Services administers federal and State-funded services and supports and makes it easier for seniors and caregivers to live in the community as long as possible with independence, dignity and choice,” (The Department of Humans Service, New Jersey, 2013).” Looking on the bright side, is that the healthier elderly will want to continue working perhaps part-time or volunteering within the human service field. “The world

    Words: 1059 - Pages: 5
  • Essay about Characteristics of Services in Hospitals

    by service institutions and publishing of annual reports, balance sheets, publishing of customer satisfaction index and ranking numerations. 2) Inconsistency: Quality of service offered differs from one extreme to another. This is because of total dependence on human interactivity or playing human nature, i.e. because human beings can never mechanize or replicate themselves. Ways to overcome this drawback: Training: A scheduled Training of the employees in respect of the work/service can

    Words: 728 - Pages: 3
  • Essay about Food Service Business

    In order to ensure a food services operation’s sale exceed its expenses, food cost control contributed a major factor. Some restaurateur in food service businesses didn’t take this as important things and simply assume that their food cost will not exceed their sales. Here are some of the importance of food cost control based on our opinion and research on the internet. Obviously, all types of businesses want to make profit from what they sale include food services and that is one of the importance

    Words: 558 - Pages: 3
  • Essay about A Tale Of Two Cities Dialectical Journal

    me how long it takes to prepare for the earthquake?" In this quote, Dickens uses the character Madame Defarge to foreshadow fate. Dickens symbolizes an "earthquake" swallowing "a town" as the French Revolution taking over their town. Dickens talks about how it won't be much longer till the French Revolution, and that it will 'swallow the town' in no time! Sacrafice " 'Are you dying for him?'(...)" Near the end of the book we figure out that Carton is sacrificing his life for Charles Darnay, and

    Words: 1256 - Pages: 6