Nvq Effective Communication

In an A&E department it is important to communicate with one another. Effective communication is when you pass a message or a piece of information to someone in clear and concise language, the speaker and the listener should understand what has been said. Important things to consider before communicating with someone is to know your audience and being able to use formal and informal language to get the message across, speaking in a friendly tone trying to build a relationship. Understanding their situation and responding properly, not using any slang or jargon because effective communication should be clearly understandable.

There are two types of communication; Verbal and non-verbal communication. Verbal is when you speak to another person to pass on the message. But non-verbal is different as it does not require talking it 's just simply the body language that shows whether they are interested in taking part in a conversation. Verbal communication is when you use words to explain and persuade …show more content…
As a social worker, it is important for me to recognise the cultures as well as the social background of my clients because they have a different set of behaviour patterns.. Each culture has its own rules about general behaviour, it can be whether one looks at the other person in the eye or how close people stand next to each other while they are talking and some people need more personal space and therefore stop others from touching them.This might be due to their religions or culture. And some people get very emotional when they are discussing about a sensitive topic and some don’t express their feelings publicly. Those who speak different language it becomes very hard for them to translate certain words or understand the strong accent of other people. This always leads to communication problems. A way to overcome this barrier is to respect other people 's opinions and