The circumstances that lead to the need of hospice care are both physically and emotionally challenging. While the client has specific medical and psychological needs, you will find that their family members require just as much information and attention as the patient does.
Meeting with the family is the perfect opportunity to educate your client and their loved ones about hospice, your agency, and the next steps in care. This must be done in a way that provides clarity and some degree of comfort. Though at times difficult, a successful introduction to hospice care is possible and includes education and results in customer satisfaction.
Here are a few tips to keep in mind to achieve these objectives.
Explain the purpose of hospice care. …show more content…
Jones decides that he is unhappy with a provider…” instead of “if a patient…” Using the client’s name before explaining a solution to an issue contributes to the idea that your methods are personal to the patient you are serving.
Provide Resources.
In many cases, family members will struggle with the idea of end of life care despite your eloquent explanation of how things work. It is important that you are able to refer them to resources that can help them deal with the grief and stress they may be feeling. A good start is with your organization’s social worker who should be adequately equipped with a list of therapists and counsellors for those whose needs exceed the social worker’s capability.
As a hospice administrator, you will find that your obligation to the patient goes hand in hand with your obligation to the family. With this in mind, you must consider the importance of meeting with families and introducing them to hospice care and more specifically, to your organization.
To create a process that meets the standard your agency wishes to provide, contact CF Consulting to develop an Intro to Hospice Guide for yourself and employees to follow when meeting with new
Meeting with the family is the perfect opportunity to educate your client and their loved ones about hospice, your agency, and the next steps in care. This must be done in a way that provides clarity and some degree of comfort. Though at times difficult, a successful introduction to hospice care is possible and includes education and results in customer satisfaction.
Here are a few tips to keep in mind to achieve these objectives.
Explain the purpose of hospice care. …show more content…
Jones decides that he is unhappy with a provider…” instead of “if a patient…” Using the client’s name before explaining a solution to an issue contributes to the idea that your methods are personal to the patient you are serving.
Provide Resources.
In many cases, family members will struggle with the idea of end of life care despite your eloquent explanation of how things work. It is important that you are able to refer them to resources that can help them deal with the grief and stress they may be feeling. A good start is with your organization’s social worker who should be adequately equipped with a list of therapists and counsellors for those whose needs exceed the social worker’s capability.
As a hospice administrator, you will find that your obligation to the patient goes hand in hand with your obligation to the family. With this in mind, you must consider the importance of meeting with families and introducing them to hospice care and more specifically, to your organization.
To create a process that meets the standard your agency wishes to provide, contact CF Consulting to develop an Intro to Hospice Guide for yourself and employees to follow when meeting with new