Empathy is also one of my personal values. Empathy includes easy approachability, ability to listen and responding suitability. (Goleman, Boyatzis, McKee, 2002). Even in the case of the poor leadership I have witnessed, there are reasons she behaves the manner she does. She was the only woman leader in a male dominated university and she had to act in such a way to succeed and earn respect. Once you can understand someone else’s position, you can more accept it.
Organizational awareness It is important to understand and respect your company’s culture. I struggle in a hierarchical leadership environment where respect is demanded and not earned. In that area, I know that I need to follow orders and if I do need to shake the boat, I need to …show more content…
While this may seem like a very simple approach, it is often overlooked. I was a change catalyst for changing the way students register at Northwood. The registrar’s office had me test out a new software that allowed me to put together a student’s degree plan in the system and it would allow students to register from the degree plan. The process that the advisors currently used included excel spreadsheets and manual registration from the offices. This would sometimes result in human error or the students not getting into the classes that they wanted because their advisor did not have a chance to register them in a timely manner. Using the software was met with resistance from advisors and students alike. Explaining the time saving benefits to the advisors and the fact that it would eliminate most errors when it came to degree audit time got them on- board. Letting the students know that they can register themselves to ensure that they are put in classes in a timely manner before they are full helped them adapt to this idea. It is all about the communication, explaining the “why”, and the benefits. Conflict management Conflict management is difficult for many people. This is one of those topics that I do throw myself into because it makes me uncomfortable and I want to learn from it, but I still don’t know how exactly the best way is to handle it. Often, if my team has disagreements …show more content…
The first instance is what a manager who needs to give feedback to someone on his or her staff about their phone etiquette. This example is something I run into on a daily basis and the suggestion of writing down why I am anxious to give specific feedback and how I think it will be perceived will be helpful down the road. Feedback is a gift. One of my professors used to always tell this to us, and she was correct. Even if it is delivered in a way that may come off as offensive. Part of the EQ journey is learning how to compartmentalize your reaction to such feedback and find the truth in it. In order to do that you have to be able to hold yourself accountable and allow venerability. I am going to also write in my Emotional Intelligence journal about feedback I receive and my emotional response to it. Keeping this on the forefront of my mind will remind me to not let emotions get in the way during my journey to
Organizational awareness It is important to understand and respect your company’s culture. I struggle in a hierarchical leadership environment where respect is demanded and not earned. In that area, I know that I need to follow orders and if I do need to shake the boat, I need to …show more content…
While this may seem like a very simple approach, it is often overlooked. I was a change catalyst for changing the way students register at Northwood. The registrar’s office had me test out a new software that allowed me to put together a student’s degree plan in the system and it would allow students to register from the degree plan. The process that the advisors currently used included excel spreadsheets and manual registration from the offices. This would sometimes result in human error or the students not getting into the classes that they wanted because their advisor did not have a chance to register them in a timely manner. Using the software was met with resistance from advisors and students alike. Explaining the time saving benefits to the advisors and the fact that it would eliminate most errors when it came to degree audit time got them on- board. Letting the students know that they can register themselves to ensure that they are put in classes in a timely manner before they are full helped them adapt to this idea. It is all about the communication, explaining the “why”, and the benefits. Conflict management Conflict management is difficult for many people. This is one of those topics that I do throw myself into because it makes me uncomfortable and I want to learn from it, but I still don’t know how exactly the best way is to handle it. Often, if my team has disagreements …show more content…
The first instance is what a manager who needs to give feedback to someone on his or her staff about their phone etiquette. This example is something I run into on a daily basis and the suggestion of writing down why I am anxious to give specific feedback and how I think it will be perceived will be helpful down the road. Feedback is a gift. One of my professors used to always tell this to us, and she was correct. Even if it is delivered in a way that may come off as offensive. Part of the EQ journey is learning how to compartmentalize your reaction to such feedback and find the truth in it. In order to do that you have to be able to hold yourself accountable and allow venerability. I am going to also write in my Emotional Intelligence journal about feedback I receive and my emotional response to it. Keeping this on the forefront of my mind will remind me to not let emotions get in the way during my journey to