Five Components Of A BPO Process
6. What does the outsourcing of the HR function involve? What are pros and cons of HR Outsourcing? What do you think are three critical considerations that you must include in the implementation plan for this outsourcing transition?
PROJ410 Week 4 Mid Term Exam
1. (TCO 2) A firm should concentrate on its _____ processes while outsourcing its _____ processes. (Points : 5) overhead, core core, non-core non-core, overhead non-core, core
2. (TCO 5) To assess the impact of a contract on both the buyer and seller, an analysis of exposure can be completed. Categories analyzed in this exposure analysis include all of the following except: ______. (Points : 5) terms with no quantifiable impact key contract terms significant contract terms informational terms from the RFP
3. (TCO 7) For most customers, requesting multiple bids is the preferred approach because it: _______. (Points : 5) adds to the project legitimacy may lead to competitive pricing or service levels enables the customer to use the possibility of other interested vendors as a negotiating …show more content…
Smith’s Information Services, located in Lexington, Massachusetts, was in the midst of a corporate overhead reduction program. As part of this program, Bob had been assigned the task of reviewing opportunities in outside sourcing for data center services. He was expecting a report on this issue at the next executive meeting in three days.
Smith’s Information Services Cost Reduction Program
Smith’s Information Services is a $2 billion firm with sales in consumer information. It enjoyed high overall growth until fierce competition flattened sales and decreased profits sharply two years ago. Since then, corporate cost and overhead reduction efforts were widespread. The CIO was in charge of the data center and has been investigating the possibility of a business process outsourcing project that would move the data center to the