Essay about First break all the rules summary

2973 Words Mar 30th, 2014 12 Pages
Book: First Break All The Rules
Authors: Marcus Buckingham & Curt Coffman
ISBN: 978-0684861395
Published in 1999

1. Introduction
The following notes and observations are the interpretation by Richard Munden of the Audio
CD publication of the above book.

2. Overview
There have been two mammoth research projects run by Gallup over the last 25 years. The first concentrated on employees, asking what the most talented employees need from their workplace. 1,000,000 employees were questioned over 100 questions each. The most powerful finding was that talented employees need great managers. People may join the organisations for all sorts of reasons, but retention and productivity depend on their relationship with their
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It is important to recognise the difference between Skills, Knowledge, and Talent. The first two can be learned, the third is inherent.
2. Setting expectations
 Focus on performance today, not on some future vision
 Balance conformity with the ability to exercise one‟s own style
 Balance today‟s need for standards and efficiency with need for flair and innovation RCM


3. Motivate
 Only resource available to manager is time – where should he/she spend it?
 Should he/she focus on high achievers or strugglers?
4. Develop
 Do you help people to be promoted? Or to find the best fit?
 Can you get too close, particularly if you may need to move someone on?
If managers can‟t do this basic stuff, however good the systems or inspirational the leader, the organisation will go down.
Strong bonds are needed between managers and people. Subcontracting it to other departments – e.g. HR – starts to bleed the life out of the company. If a manager has not had a say in selection and invested in development, then relationships wither.
Great managers focus inward, inside the company, into each individual – they recognise the importance of the differences in style, goals, needs, motivation of each person, small but subtle differences. They are guides to releasing the unique talent and energy of each person.
Leaders look outward – at the competition, out at the future, out at alternative routes forward,

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