Explain Strategies Used in Health and Social Care Environments to Overcome Barriers to Effective Communication

691 Words Oct 1st, 2013 3 Pages
P4 “Explain strategies used in health and social care environments to overcome barriers to effective communication”
Effective communication is part of the core skills required by all health and social care practitioners to ensure that they are effective at meeting the needs of the people who use the services. In order to develop effective communication skills, practitioners need to be aware of and implement the use of communication theories. A wide range of communication theories exist to support effective communication between practitioners and people who use the services within health and social care environments.

Language – If the person's first language isn't English this can cause a huge barrier, especially if the person doesn't
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Speech communities - This is where people have a specific way of talking to people of the same age; this can cause a barrier because a person may use language that a carer may not understand. This can also include medical terminology or jargon; if a doctor uses a lot of technical terms when describing a disease or illness to a patient, the patient is likely to not understand what is happening, so it is important for the doctor to use language that the patient understands.

Timing – A carer must choose the right time to go and communicate with a service user as they may not be ready to receive important information or they may not be in right frame of mind. This would cause a barrier because they won’t be able to correctly process the information. To overcome this barrier, the carer must ask the service user when would be the best time to talk.

Environmental issues – To communicate effectively with a service user, the environment must be right. Having noise, temperature too high or too low, incorrect lighting or other people in the room can cause barriers to communication. To overcome this barrier you will need to make sure there is no background noise so that the service user is not distracted. Making sure the temperature is not too high or too low can cause barriers to communication as an unsuitable room temperature can make

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