The following is a proposal for potential ways of assessing treatment gains and client satisfaction. Consultation model – For this assessment, I would use the consultant-centered consultation model with an emphasis on using the expert/provisional model where the professionals do not have time to plan an assessment (Erford, 2014). The expert consultation model is where the consultant is also able to provide a service based upon their expertise (Erford, 2014). Key staff will be asked to form an advisory group where all evaluation measures, outcomes and processes will be discussed, approved and presented too.
Your role as counselor and consultant: The consultant role I would assume during this process is as program evaluator. In this capacity, …show more content…
These include changes in a client’s psychological symptoms; changes in a client’s level of functioning, and changes in a client’s level of satisfaction with their own growth and in the services they received.
Pre-Post Treatment Survey: Clients and counselors will be asked to complete two surveys that will measure growth. The first survey will focus on measuring the counselor and client’s perception of changes in 1-3 psychological symptoms or behaviors. The counselor and client will each complete a pre and post counseling survey that rates these changes over time. For example, the survey will list 1-3 psychological symptoms or behaviors; and ask if the symptoms have gotten better or worse? Have the behaviors occur more or less frequent? Has their been a change in perception about the symptoms or behaviors? Has the intervention strategy had an impact on the symptom or behavior? These types of questions reveal changes over time from the counselor and client’s perspective. This assessment would depend upon a review of the client’s intervention plan; the counselor identifying the client’s most salient counseling concerns that will be assessed or the counseling staff agreeing to only assess clients that have sought counseling on particular items (i.e. anxiety, depression, loneliness, etc.); and the counselor …show more content…
According to (Leibert, 2006), satisfaction surveys are a more cost effective and convenient way to gather data about client’s feelings regarding services. This survey can be emailed to students several times during the beginning and end of the year. Students can answer questions by using a ratings scale. Some examples of questions include the following: how satisfied are you with the treatment plan; how satisfied are you with the counseling hours; how satisfied are you with the counselors available to you on your campus; how satisfied are you with the counseling setting; how satisfied are you with the effectiveness of your counselor; and how satisfied are you with information provided regarding on/off-campus resources? A satisfaction survey is able to assess general counseling services while assessment of the client’s treatment being very limited.
Focus Group: A third assessment, which will be done due to having access to a small group of clients, will discuss issues around treatment. Issues of confidentially and consent need to be addressed in order to receive and report this information. During this focus group, clients will be asked to discuss issues around access to their therapist; their feelings about working together with their therapist; their feelings about the treatments/intervention planning process; and their feelings about their growth. The focus group measures both satisfaction
Your role as counselor and consultant: The consultant role I would assume during this process is as program evaluator. In this capacity, …show more content…
These include changes in a client’s psychological symptoms; changes in a client’s level of functioning, and changes in a client’s level of satisfaction with their own growth and in the services they received.
Pre-Post Treatment Survey: Clients and counselors will be asked to complete two surveys that will measure growth. The first survey will focus on measuring the counselor and client’s perception of changes in 1-3 psychological symptoms or behaviors. The counselor and client will each complete a pre and post counseling survey that rates these changes over time. For example, the survey will list 1-3 psychological symptoms or behaviors; and ask if the symptoms have gotten better or worse? Have the behaviors occur more or less frequent? Has their been a change in perception about the symptoms or behaviors? Has the intervention strategy had an impact on the symptom or behavior? These types of questions reveal changes over time from the counselor and client’s perspective. This assessment would depend upon a review of the client’s intervention plan; the counselor identifying the client’s most salient counseling concerns that will be assessed or the counseling staff agreeing to only assess clients that have sought counseling on particular items (i.e. anxiety, depression, loneliness, etc.); and the counselor …show more content…
According to (Leibert, 2006), satisfaction surveys are a more cost effective and convenient way to gather data about client’s feelings regarding services. This survey can be emailed to students several times during the beginning and end of the year. Students can answer questions by using a ratings scale. Some examples of questions include the following: how satisfied are you with the treatment plan; how satisfied are you with the counseling hours; how satisfied are you with the counselors available to you on your campus; how satisfied are you with the counseling setting; how satisfied are you with the effectiveness of your counselor; and how satisfied are you with information provided regarding on/off-campus resources? A satisfaction survey is able to assess general counseling services while assessment of the client’s treatment being very limited.
Focus Group: A third assessment, which will be done due to having access to a small group of clients, will discuss issues around treatment. Issues of confidentially and consent need to be addressed in order to receive and report this information. During this focus group, clients will be asked to discuss issues around access to their therapist; their feelings about working together with their therapist; their feelings about the treatments/intervention planning process; and their feelings about their growth. The focus group measures both satisfaction