Delayed Interactions In The Workplace

Three of William's main findings are first being that corporations gives their employee scripts on how to interact with their customers such as guest services. Having a scripted interaction is designed to appeal to a particular group of customers such as the middle-class women in Toy Warehouse and upper-class in Diamond Toys. She finds out that in the Toy Warehouse, it's important to aim at the white women as they are the one shopping for their kids. For Diamond Toys, being known to aim for upper-classes, they look at the quality of things to better serve their upper-class customers such as welcoming them at the door. Second, the interaction between the clerks and customers in which it challenges social inequalities of race, class, and gender. …show more content…
Such as greeting the caller with a nice tone of voice and smile. Following this rule or scripted dialogue will make things go smoother and for the caller to be patient with us. But because the calls only last about less than a minute it's not much different unless a caller is just in a bad mood then it will result in breaking the rules. With better examples, I used to work for target and there are a lot of rules that we have to abide with. For example, I'm in charge of the fitting room and operator, picking up phone calls. We are expected to greet every guest we see and introduce them to an item that will likely make them buy. As an operator, I'm expected to transfer guests calls to the appropriate department to help them with their questions. When I am in charge of the fitting room and phone calls at the same time it puts a lot of pressure on me as a sale clerk and I tend to make my own rules so It helps me to multitask without being a disaster. It's so stressful that most time we don't follow corporate rule and we tend to do as we can to follow them. Not following the rule do result in getting in trouble because I didn't pick up every call or that I allowed too many guests inside the fitting room without overlooking the quantity of clothing being brought …show more content…
Another is harassment is not tolerated at the college, as well as the procession of any drugs are not allowed. Also, the appropriation of clothing and shoe attire is required to ensure safety and health reasons. The difference between the rules and reality of what actually happens during interactions on campus is that in especially in a college setting, there will be a large population of students. With amounts of student it's hard to focus on just one situation, and there aren't too many public safeties that will help out when situation occurs. Public safety themselves can't handle so many situations that occurs on campus at the same time. For example, there might be a student interrupting a class and at the same time there is a conflict that has occur during lunch hours between students. As student, many don't even read the code of conduct because many aren't so aware of it. I didn't even know what was in the code of conduct, I have to look at the college website to find information about it. But it's natural to know what to do in a school setting because we all are here for a reason and it's because of education. It's interesting how the school communicates and appoint us student referring that not only do we follow but to remind us that it's our responsibilities. In most school's code of conduct is says nothing about