1.2.
Employee productivity is essential for any organization to thrive in the market, to gain competitive advantage against its competitors. Employee effectiveness can be varied depending on multiple factors which will be explored. From the studies presented by Anitha (2014), the fundamental determinants that affects employee effectiveness is the working environment, co-worker relationship, effective leadership and compensation. This is supported by the hundreds of responses to the survey questionnaire developed (p. 311-312).
1.2.1. Determinants of employee effectiveness
Anitha reported that fifty three percent of employee productivity is influenced by the working environment and thirty percent by co-worker relationship. The results emphasizes …show more content…
from the research carried out on thirty two companies in the United Kingdom, one third of the companies having less than one hundred employees, another one third having one hundred to five hundred employees and the rest having over five hundred employees. Among the companies includes businesses from the hospitality industry. In the hospitality industry in particular, employees have reported numerous cases of sexual harassment from customers in comparison to other industries (Worsfold, McCann, 2000). The hospitality industry in nature are service organizations which highly involves with close customer interactions and sets high importance on satisfying guests and exceeding their expectations which has created an environment that breeds sexual harassment (Gilbert et …show more content…
Undeniably, in the hotel industry employees are not able to control their work environment and always have to remain friendly whilst providing high quality service despite facing offensive customers. Therefore, resulting in insecurity during work leading to psychological withdrawal towards work impacting their productivity. Moreover, results show that ten percent of the hospitality industry sample were previously involved in litigation due to sexual harassment from customer or colleague. The psychological consequence this has on the victim adversely effects their working relationships, another essential determinant. In effect, the victim will have lower motivation, job satisfaction, loss of confidence and poor engagement with work. (Gilbert et al). Equally important, even though the victims to report the incidents, they will be ostracized by their colleagues as they are victimized and discriminated. As a result, work will become a hostile environment causing them to feel distracted by their personal animosity negatively influencing team work, increasing absenteeism and from all these reasons, employee effectiveness will be impacted (Roumeliotis,
Employee productivity is essential for any organization to thrive in the market, to gain competitive advantage against its competitors. Employee effectiveness can be varied depending on multiple factors which will be explored. From the studies presented by Anitha (2014), the fundamental determinants that affects employee effectiveness is the working environment, co-worker relationship, effective leadership and compensation. This is supported by the hundreds of responses to the survey questionnaire developed (p. 311-312).
1.2.1. Determinants of employee effectiveness
Anitha reported that fifty three percent of employee productivity is influenced by the working environment and thirty percent by co-worker relationship. The results emphasizes …show more content…
from the research carried out on thirty two companies in the United Kingdom, one third of the companies having less than one hundred employees, another one third having one hundred to five hundred employees and the rest having over five hundred employees. Among the companies includes businesses from the hospitality industry. In the hospitality industry in particular, employees have reported numerous cases of sexual harassment from customers in comparison to other industries (Worsfold, McCann, 2000). The hospitality industry in nature are service organizations which highly involves with close customer interactions and sets high importance on satisfying guests and exceeding their expectations which has created an environment that breeds sexual harassment (Gilbert et …show more content…
Undeniably, in the hotel industry employees are not able to control their work environment and always have to remain friendly whilst providing high quality service despite facing offensive customers. Therefore, resulting in insecurity during work leading to psychological withdrawal towards work impacting their productivity. Moreover, results show that ten percent of the hospitality industry sample were previously involved in litigation due to sexual harassment from customer or colleague. The psychological consequence this has on the victim adversely effects their working relationships, another essential determinant. In effect, the victim will have lower motivation, job satisfaction, loss of confidence and poor engagement with work. (Gilbert et al). Equally important, even though the victims to report the incidents, they will be ostracized by their colleagues as they are victimized and discriminated. As a result, work will become a hostile environment causing them to feel distracted by their personal animosity negatively influencing team work, increasing absenteeism and from all these reasons, employee effectiveness will be impacted (Roumeliotis,