Communication, Collaboration, Problem Solving Skills, Ethics, Organizational Citizenship

Great Essays
Abstract
This paper explains how applying what I have learned in this course about communication, collaboration, problem solving skills; ethics and organizational citizenship can help me be a successful citizen of your organization.

Keywords: Communication, collaboration, problem solving skills, ethics, organizational citizenship.
6.3 Assignment

Communication
This section will discuss how what I have learned about communication will help me to be a successful citizen in my organization. The Key points discussed in this section are developing business presentations, Delivering a speech, and Speaking confidently.
Developing Business Presentations
During the first weeks of class I learned about delivering business presentations and how a
…show more content…
Week 5 of this course discussed the topic of problem solving, the different approaches to being an effective problem solver, and the factors that hurt team problem solving. In order to solve a problem or issue that a team might be struggling with it is very important to first define it, then work with the team to decide on solutions. In my current organization I work directly with four to five managers and indirectly with over a dozen more. Very often I work closely with a small group of managers to create and develop strategic plans for our specific department. On occasion, while we are developing theses plans we run into a roadblock that needs to be resolved. The next step in problem solving is making sure the entire team agrees on what the problem is. If we disagree on this step it will be extremely difficult to finalize our project effectively. It is important in that the team is open and listens to all of the points of view of the group tests all alternative solutions. We test theses solutions to see if one could be more beneficial to the solution than the other. Solving a problem can take time, it is better for the team and the solution to remember to not rush. In my organization rushing into a solution could result in overlooked important details, a low quality of work, and could prevent all of the members from having a full understating of the solution. Once a resolution has been agreed upon the team must evaluate the solution. Failing to …show more content…
In my organizations it is important to be ethical, at least in terms of my companies standards. My organization has a particular set of ethics that are a non negotiable if you are employed with them. We call them our core values, which are honesty and integrity, teamwork, customer loyalty, being cost effective and competitive, and offering quality products and services. Thorough this course I have learned that different people can perceive ethics differently and that there is a fine line between ethics and morality. The core values that my organization follows are very important, this course has taught me about other ways to be ethical in a professional organization. One important ethical practice is to be reliable. Reliability means coming to work on time, time-managing time and prioritizing, meeting deadlines, and doing the work that I say that I am going to do. It is also professionally ethical to be responsible. Failure to be responsible in my organization will lead to termination. Many professional organizations require that their employees dress professionally, act professionally, and treat others with respect. This creates a workplace that is comfortable and easily manageable. As a manager in my organization there are times that I must request that my staff review the dress code policy and evaluate the clothing that they have chosen for the day. Because I work on a busy sales floor I have to evaluate cell phone, and social media etiquette. It is important

Related Documents

  • Decent Essays

    Develop Possibilities: In this phase we create the solutions. We need to ensure that we find a perfect solution this problem. A group discussion is best solution for developing possibilities. A good range of ideas plays role to commit it. 5).Select the best…

    • 525 Words
    • 3 Pages
    Decent Essays
  • Improved Essays

    Ethics are very important in a workplace. According to the Ethics pdf file on google classroom, ethics are the application of moral principles, standards of behavior, or set of values regarding proper conduct in the workplace as individuals in a group setting. Good ethics in a workplace depends on how trustworthy, respectful, responsible, fairness, and caring you are. There are many ways to show or perform bad ethics. Examples of bad ethics are illegal practices, stealing, ignoring procedures, falsifying information, and lying.…

    • 694 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    This making decisions based on problem-solving identiciation and consideration of alternative plans. (D’Zurilla and Nezu, 2007). 4. Solution implementation. This involves implementation of…

    • 482 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Ethics are moral principles that define right and wrong; the values help guide an organization or individual’s behavior. High ethical standards can increase morale in a workplace, which, in turn, may increase productivity, improve the quality of work, and decrease employee turnover rate. If managers and other leaders honor and demonstrate ethical behavior, it is likely that employees will reciprocate the actions. Employees will conduct business with honesty and integrity, which can enhance an organization’s reputation and create a competitive advantage. Aflac is a highly reputable company that is known for upholding high ethical standards.…

    • 367 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    6. Leaders and teams should respond in an interesting way that shows they understand the problem and the colleagues'…

    • 239 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    9. Overall benefits of ethics programs: 10. Last – and most — formal attention to ethics in the workplace is the right thing to do. (management…

    • 1467 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    This problem solving process is broken down into seven different steps. (Psychology Dictionary 2015) 1. Identifying the problem 2. Defining the problem 3. Forming a strategy 4.…

    • 580 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Communication Skills

    • 1431 Words
    • 6 Pages

    I am going to discuss the following communication skills…

    • 1431 Words
    • 6 Pages
    Improved Essays
  • Superior Essays

    There is no deny that ethical practices have many advantages, but it is more significant when the desire is for ethics itself, not its effects. Businesses should always encourage and offer ethical guidance for managers and employees, simply because it is the right thing to do. Overtime when this becomes a habit for businesses, maybe the market place will not be as corrupted. In the end, doing good because it is good is essential for any human beings, regardless of their jobs, characters, or where they are from. Two authors Scott Rae and Kenman Wong also quoted from their interviewees in their text “Beyond Integrity” on their opinions about what if honesty does not pay, and one answer reflects the importance of ethics over profits : “Is that important?…

    • 1291 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    10. Convince management to implement the solution long-term, iterate the solution if needed through regular evaluations, and improve on the solution if needed. (Kleiner, B.M,…

    • 842 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Another importance to being ethical is that it really puts a lot of trust in you from the public. This includes not only through accounting but also through your everyday life. According to one study from the 2012 Global IBM CEO study of 1,700 CEOs worldwide they found that having good ethics and values is what they look for most in their employee’s traits on becoming a successful leader. (Center for Education)…

    • 1377 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Comparing Ethical Approaches Nigel Floyd BA500 Management Dr. Diane Hamilton7/21/2015 Grantham University Comparing Ethical Approaches Ethics is about good or bad, right or wrong for a given situation, decision making or an action. It is difficult to define ethics in a precise way, but can be referred to as "ethics is a code of moral principles and values that governs the behavior of person or group with respect to what is right or wrong" (Daft, 2010). Organizations conduct ethical training programs to inculcate ethical behavior among their employees. The employees who are aware of ethics may not reveal confidential data of the organization. Ethical training seeks to help people understand the ethical aspects of decision making and to incorporate high ethical standards into a daily behavior of employees (Schermerhorn & Bachrach, 2015).…

    • 1152 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Ethical conduct does not only impact organizations, it plays a substantial role in our lives and the decisions that we make affect others, ourselves and our professions. In as much as people could be influenced by good behavior, they can also be influenced by the bad behavior and when a leader behaves unethically, people emulate the bad behavior (Derr, 2011). It is important for leaders to have an ethical, moral behavior for subordinates to emulate. The principles of ethical leadership represent moral values and acceptable behaviors. Ethical values and principles strengthen organizational cultures.…

    • 1369 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Management problem solving has opened my mind to the idea of questioning everything in an academic, personal, social, and work-based context. I have realised throughout the progression of this unit that questioning the ideas, thoughts, and assumptions of the literature I have read, the arguments of my peers and the opinions of my colleagues, are key to my lifelong learning and professional success. No longer will I accept a one-dimensional perspective and in fact, I will strive to increase my own awareness level to become a more informed global citizen. Although, in saying so, it is particularly difficult to effectively question everything and with confidence and purpose I hope to build my curiosity levels to the like of my 5-year-old to strengthen this weakness of…

    • 931 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Team Decision Making Decision making is an integral and necessary part of developing and progressing in a team, it 's a sequence of activities that includes gathering, interpreting, and exchanging information as well as creating and identifying alternative courses of action (Thompson, 2014). Decision making is key for problem solving, creativity and managing ideas - information that is distributed amongst a team must be given equally to all its participants. This information should be integrated into the problem-solving process. Within in any team, there are different issues and situations that can arise which can prevent the team from prevailing - there are five pitfalls which can affect a team 's decision making. Groupthink, escalation of…

    • 1900 Words
    • 8 Pages
    Superior Essays