Cisco’s It Implementation of an Organizational Change and Advanced Services for Operational Success

2433 Words Mar 13th, 2013 10 Pages
Introduction

Today’s world calls for a pressing need to utilize the I.T services and resources whilst reducing the cost in order to improve organizational wide productivity. There are many CEO’s of the business world today that suggest the top priority of an any organization is to possess the ability to develop a sense of new ideas and innovations. (Porter, Stern & Council on Competitiveness, 1999). The term “innovation” used by organization’s simply illustrates the invention of a new product, processes and systems that which are simply created to adapt to the constant change in markets, technologies as well as modes of competition. (D’Aveni, 1994; Dougherty & Hardy, 1996; Utterback, 1994). Porras & Silvers (1991) also analyses the
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A major approach to gain a better understanding of customer needs has be lead-user innovation. (Von Hippel, Thomke & Sonnack, 1999). However, I find that the lack of metrics and ineffective measurements will be the perfect method to be applied in these circumstances.

As the global increase of competitive advantages on how business are conducted, Information technology has become an increasingly important tool especially with I.T service industries such as CISCO, where productivity could be enhanced by using the efficient resources made available by reducing cost. During the initial stages, CISCO was using a traditional silo-ed organizational structure in which staffs are involved in doing both the implementation and operational work. The difference between the traditional, heavily statist system and the unequal liberal system is that both are equally inefficient when providing the public goods or services. Various authors (Jenson 2004, Lévesque et al. 2005) point to the silent reconfiguration of the welfare state which started two decades ago under the influence of NGOs, associations, the community sector and the third sector. The limitations under this structure are duplications of work by staffs and the lack of a clear focus. These factors have further influenced the company to search for an alternative structure that would be compatible with its standards.

Cisco advanced service’ Network Availability

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