Chapter-2-Business-Communication-Essentials-6e Essay

11538 Words Jan 30th, 2015 47 Pages
Business Communication Essentials, 6e (Bovee/Thill)
Chapter 2 Mastering Team Skills and Interpersonal Communication

1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process.
A) autocratic
B) participative
C) top-down
D) personnel
E) laissez-faire
Answer: B
Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

2) Teams can increase performance levels by ________.
A) pooling experience
B) discouraging consensus
C) encouraging
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A) It entails higher costs for a company, in terms of time as well as money.
B) The diversity of perspectives offered by a team improves decisions.
C) Those who participate in team decision-making often become jaded and discourage others from supporting it.
D) Groupthink is an advantage of teamwork as it encourages rapid consensus.
E) Conflict is a sign of ineffective teamwork and should be discouraged.
Answer: A
Explanation: A) In terms of teamwork, aligning schedules, arranging meetings, and coordinating individual parts of a project can eat up a lot of time and money.
Classification: Conceptual
LO: 1
Difficulty: Moderate
Learning Outcome: Describe best practices in team and interpersonal communication 7) Which of the following is true for ineffective teams but not for effective teams?
A) There are conflicts of opinion between team members.
B) Poor communication prevents the team from reaching its goal.
C) Setting up the team involves coordination costs in terms of time and money.
D) Interpersonal friction is likely to exist.
E) There is a diversity of views as members have different opinions.
Answer: B
Explanation: B) A common reason for team failure is poor communication, particularly when teams operate across cultures, countries, and time zones. Poor communication can also result from basic differences

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