Essay Casestudy

2767 Words Aug 26th, 2015 12 Pages
32184_TESCO:TESCO STUDY V6

23/6/09

16:11

Page 1

How training and development supports business growth
Introduction
Tesco is the largest British retailer and is also the world’s third largest grocery retailer with outlets across Europe, USA and Asia. The business began in 1919 with one man, Jack Cohen, selling groceries from a stall in the East End of London. Jack bought surplus stocks of tea from a company called T.E. Stockwell. T.E. Stockwell and Cohen combined their names to brand the tea Cohen originally sold – TESCO tea. In 1929, the first Tesco store opened in north London.
Tesco has expanded since then by a combination of acquisition of new stores, retail services and by adapting to the needs of consumers. Tesco
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Tesco recognises that increasing knowledge, improving skills and job satisfaction of employees are all vital to the continued growth of the company. This case study looks at how
Tesco provides training and development opportunities for its employees.

Identifying training needs
Tesco’s aim to expand and diversify requires the business to have the right people, in the right place, at the right time. Many factors affect workforce planning:
• The opening of new stores in new locations means that Tesco must adapt to different demands made by consumers. For instance, stores in highly populated diverse areas may need to sell a high proportion of speciality goods to meet the requirements of its customers, so selecting that stock requires a clear understanding of the customer profile in that area.
• In-store and non-store based posts may require different technical skills and competencies.
• Employees with a wide skills range who can work flexibly are more productive for the business. CURRICULUM TOPICS

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