Case Study; Starbucks Essay example

1449 Words Apr 1st, 2012 6 Pages
Running head: Case Study - “Starbucks Structure”

Week 2; Case Study - “Starbucks Structure”
March 19, 2012

Week 2; Case Study - “Starbucks Structure” For this assignment we were required to review the case study titled “Starbucks’ Structure” found in Chapter 3 of our The five functions of effective management text. We are required to write a paper that answers the four case questions of 1. Complete a job description and job specification for a Starbucks employee. 2. What form of departmentalization should Starbucks use? Should the form be changed in stores offering food products and lunch? Why or why not? 3. When the company began to experience financial problems, should the leadership try to centralize power and decision-making
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Retrieve stock from backroom and replenish shop with supplies and product. Maintain a cleaning and sanitation program to keep processing and guest areas in compliance.

What form of departmentalization should Starbucks use? Should the form be changed in stores offering food products and lunch? Why or why not? Departmentalization can be defined as an effective organizational tool in that it involves dividing people up into different departments or divisions in which collections of tasks are placed together, such as accounting, marketing, and production. (Reilly, Minnick, and Baack, 2011). I feel the best suited departmentalization for Starbucks coffee houses and stores that offer food products would be by Geographic Region then broken down by function and product. They are already set up this way by having their financial offices, associations, and legal affairs separated from stores located at their division headquarters. They have also added human resources and training and development as part of being specialized departments located at the headquarters. (Starabucks,2011). This structure works; because it is separated from day to day business and doesn’t interfere with store operations. It is the responsibility of the executive managers to provide this information and training to store managers. This ensures that store managers can focus on what is

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