Lowe's retooling its organization to be more (if not exclusively) customer focused left out their biggest assets; their employees. While implementing cost-effective measures and techonolgy improvements helps with customer experience, the human enterprise is what really matters in this sector. Lowe's needs to balance customer and team member experience to reduce high turnover rates and fill in the gaps of performance deficiencies. This can be fulfilled through adequate and effective training. The company's current training style needs to be accomodating by meeting the majority of learning styles: kinesthetic, linguistic, aural, and spatial. Each training session should be tailored based upon the position not universal. Although there are
