BNSF’s organization effectiveness surveys demonstrate that consistent focus on leadership development has made a demonstrable difference. According to BNSF Railway Co. (2016), the company has achieved significant improvement in numerous business metrics, including: safety (sixty-eight (68) percent reduction in employee injuries since year 2000), customer service (thirty-nine (39) percent improvement in overall customer experience since 2006), retention (low turnover at 7.6 percent including four (4) percent of which is retirements; overall turnover is six (6) percent below that of industry peers) and internal promotion/placement (ninety (90) percent of director and above roles filled internally). By combining the purposeful exercises with learning
