Kerry leads with who she is and why she is calling, prior to asking the client if it's a good time to speak. Kerry confirms the best contact number for the client.
(00:23) Kerry lets the client know the eligibility of getting a refund of the VA fee.
(00:34) Kerry lets the client know that this is a fee that the VA charges and not QL.
(1:41) Kerry asks the client if the MB asked him if he qualifies for the refund.
(1:53) Kerry apologizes to the client for the troubles and lets the client know that we appreciate all that is done for our country.
(2:08) Kerry lets the client know that once he gets the form to send it to her so we can get the ball rolling on the refund.
(2:42) Kerry lets the client know that once he send over the information
(00:23) Kerry lets the client know the eligibility of getting a refund of the VA fee.
(00:34) Kerry lets the client know that this is a fee that the VA charges and not QL.
(1:41) Kerry asks the client if the MB asked him if he qualifies for the refund.
(1:53) Kerry apologizes to the client for the troubles and lets the client know that we appreciate all that is done for our country.
(2:08) Kerry lets the client know that once he gets the form to send it to her so we can get the ball rolling on the refund.
(2:42) Kerry lets the client know that once he send over the information