Although these people are known as client and counsellor, the relationship goes beyond just listening to ensuring and deep understanding of what the client is expressing both verbally and physically. The relationship must also let the client see that they are understood and this will ensure the sessions have more chance of succeeding through trust and understanding.
It is clear from the text and schools of thought that good counsellors do not follow methods rigidly and are aloof in a supposedly professional distance or prescribed to rigid dogma of treatments.
Good counsellors engage empathically with their clients to ensure the best outcome from the client /
counsellor