Dr. Ofori Boateng
BUS 520 Leadership and Organizational Behavior
December 12, 2014
Gary Kelly serves as the Chairman of the Board, President, and Chief Executive Officer at Southwest Airlines. Under Gary's leadership, Southwest has grown to become the nation's largest airline in terms of originating domestic passengers carried and is a mainstay on Fortune magazine's list of the most admired companies in the world, ranking seventh in 2013 (About Southwest, 2014). Gary's biggest source of pride is the fact that Southwest Airlines has never had a single furlough in the airline's 43-year history. Gary is pioneering the airline's transformation through several key initiatives, including the integration of AirTran Airways
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More than 38 years ago, Rollin King and Herb Kelleher got together and decided to start a different kind of airline (Gary Kelly, Chairman, President and CEO of Southwest Airlines, Talks Success, Culture and Business Approaches. 2013). They began with one simple notion: If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. These qualities he brought along with him at Southwest and manifested in the way he conducted himself in his day-to-day activities. His values are centered on encouraging a work atmosphere where people are having fun and enjoying their jobs, yet doing their jobs well. Known for its high-quality customer service, Southwest Airlines has stayed true to its promise to not ding customers with fees at every opportunity. Unlike its competition, Southwest allows free ticket changes and two free checked bags per passenger. Kelly strives to be a collaborative leader, and encourages open communication and teamwork. He says that starts with making sure all employees understand and embrace their sense of purpose of taking care of customers.
The four work values of people at Southwest: achievement, concern for others, honesty and fairness are all aligned with Kelly’s values. Honesty and concern for others