Project Management

Front 1

Coercive power

Back 1

Using punishment, threats, or other negative approaches to get people to do things they do not want to do.

Front 2

Collaborating mode

Back 2

A conflict-handling mode in which decision makers incorporate different viewpoints and insights to develop consensus and commitment.

Front 3

Compromise mode

Back 3

Using a give-and-take approach to resolve conflicts; bargaining and searching for solutions that bring some degree of satisfaction to all the parties in a dispute

Front 4

Confrontation mode

Back 4

Facing a conflict directly using a problem-solving approach that allows affected parties to work through their disagreements.

Front 5

Deputy project managers

Back 5

People who fill in for project managers in their absence and assist them as needed.

Front 6

Empathic listening

Back 6

Listening with the intent to understand.

Front 7

Expert power

Back 7

Using one's personal knowledge and expertise to get people to change their behavior.

Front 8

Extrinsic motivation

Back 8

An approach that causes people to do something for a reward or to avoid a penalty.

Front 9

Forcing mode

Back 9

Using a win-lose approach to conflict resolution to get one's way.

Front 10

Groupthink

Back 10

Conformance to the values or ethical standards of a group.

Front 11

Hierarchy of needs

Back 11

A pyramid structure illustrating Maslow's theory that people's behaviors are guided or motivated by a sequence of needs.

Front 12

Intrinsic motivation

Back 12

An approach that causes people to participate in an activity for their own enjoyment.

Front 13

Legitimate power

Back 13

Getting people to do things based on a position of authority.

Front 14

Mirroring

Back 14

Matching certain behaviors of another person.

Front 15

Myers-Briggs Type Indicator (MBTI)

Back 15

A popular tool for determining personality preferences.

Front 16

Organizational breakdown structure (OBS)

Back 16

A specific type of organizational chart that shows which organizational units are responsible for particular work items.

Front 17

Overallocation

Back 17

A state in which not enough resources are available to perform the assigned work during a given time period.

Front 18

Power

Back 18

The ability to influence behavior to get people to do things they would not otherwise do.

Front 19

RACI charts

Back 19

Charts that show Responsibility, Accountability, Consultation, and Informed roles for project stakeholders.

Front 20

Rapport

Back 20

A relation of harmony, conformity, accord, or affinity.

Front 21

Referent power

Back 21

Getting others to do things based on a person's own charisma.

Front 22

Resource histogram

Back 22

A column chart that shows the number of resources assigned to a project over time.

Front 23

Resource leveling

Back 23

A technique for resolving resource conflicts by delaying tasks

Front 24

Resource loading

Back 24

The amount of individual resources an existing schedule requires during specific time periods.

Front 25

Responsibility assignment matrix (RAM)

Back 25

A matrix that maps the work of a project, as described in the WBS, to the people responsible for performing the work, as described in the organizational breakdown structure (OBS).

Front 26

Reward power

Back 26

Using incentives to induce people to do things.

Front 27

Smoothing mode

Back 27

Deemphasizing or avoiding areas of differences and emphasizing areas of agreement.

Front 28

Staffing management plan

Back 28

A document that describes when and how people will be added to a project team and taken off it.

Front 29

Subproject managers

Back 29

People responsible for managing the subprojects of a larger project.

Front 30

Synergy

Back 30

An approach in which the whole is greater than the sum of the parts.

Front 31

Team development

Back 31

Building individual and group skills to enhance project performance.

Front 32

Tuckman model

Back 32

A model that describes five stages of team development: forming, storming, norming, performing, and adjourning.

Front 33

Withdrawal mode

Back 33

Retreating or withdrawing from an actual or potential disagreement.

Front 34

Blogs

Back 34

Journals on the Web that allow users to write entries, create links, and upload pictures, while readers can post comments to journal entries.

Front 35

Communications management plan

Back 35

A document that guides project communications.

Front 36

Forecasts

Back 36

Predictions of future project status and progress based on past information and trends.

Front 37

Google Docs

Back 37

Online applications offered by Google that allow users to create, share, and edit documents, spreadsheets, and presentations online.

Front 38

Lessons-learned report

Back 38

Reflective statements written by project managers and their team members to document important information they have learned from working on a project.

Front 39

Progress reports

Back 39

Reports that describe what the project team has accomplished during a certain period of time.

Front 40

Project archives

Back 40

A complete set of organized project records that provide an accurate history of the project.

Front 41

SharePoint portal

Back 41

A tool that allows users to create custom Web sites to access documents and applications stored on shared devices.

Front 42

Status reports

Back 42

Reports that describe where a project stands at a specific point in time.

Front 43

Wiki

Back 43

A Web site that enables anyone who accesses it to contribute or modify content.