Pega Lsa

Front 1

When would you consider using Pega BPM as a project methodology?

Back 1

When you are working with a client who is coming from waterfall and they consider agile too risky

Front 2

When developing a flow action, section and privilege, what should these all have?

Back 2

The Same Name

e.g BookAppointment

Front 3

What would you use a Custom Field for?

Back 3

Rules can be tagged with them to identify a theme

Front 4

How do you search rules via a Custom Field?

Back 4

Find Rules By Custom Field for decision rules. Otherwise create a report in Index-CustomFields

Front 5

What do you need to do in Pega to enable feedback functionality?

Back 5

Enable it on the Project Management landing page, give the operator the Feedback role.

Front 6

What Page List Property on a Rule holds guardrails?

Back 6

pxWarnings

Front 7

To add or modify a Guardrail, which activity would you use?

Back 7

"CheckForCustomWarnings" - @baseclass

Front 8

When adding a custom guardrail message;

The ____________ function does not return a value and therefore must be called from a ____________

Back 8

A)pxAddGuardrailMessage B) Java Step

Front 9

Where can you modify the organizational hierarchy ?

Back 9

The Organization landing page > Organization Chart

Front 10

What is the best practice when Pega's OOTB organisational structure cannot handle requirements?

Back 10

Properties can be added to the Org ect classes representing the organizational objects. Or a Data Table holding the info can be created, we would then need to implement custom routing.

Front 11

What is the point of ruleset validation?

Back 11

The purpose of ruleset validation is to guarantee that rules referenced are available on the target system when the ruleset is promoted.

Front 12

What is the difference between Application based validation and Ruleset based validation, on a Ruleset?

Back 12

RBV is more flexible allowing you to reference any Rulesets (as long as it isn't a cyclic ref). ABV is more restricted, allowing you to reference built on application and application Rulesets.

Front 13

What are some of the benefits of ABV on Rulesets?

Back 13

- Performance Advantages

- Closes the Gap between Design and Runtime

Front 14

What can you run to check the ruleset/application build has not broken rule references?

Back 14

DesignerStudio > Application >Tools > Validation

Front 15

What are the actions we can take in the Ruleset Security tab?

Back 15

-Set passwords for updating and creating Rulesets/Versions

-Specify an approval flow for rule check-in

Front 16

What can you do with the Copy/Merge Ruleset wizard?

Back 16

- Rename a ruleset

- Change a ruleset version number

- Merge/Copy several rulesets into one

- Merge/Copy ruleset versions into one version

Front 17

After using the Delete a ruleset tool to delete a ruleset version, you release you need it back, what are the options?

Back 17

The utility saves the deleted ruleset in an archive file named __DELETE.zip in the ServiceExport directory located under temp. To recover a ruleset, specify the name and version number and then click the Restore button, or alternatively use the Import utility.

Front 18

What is the difference between a Major and Minor Version Skim?

Back 18

-Major version will take the highest from all inside the major number, and bring it into a new Major number, it does not take Withdrawn rules

-Minor will take the highest from all inside the minor number, it will take withdrawn rules.

Front 19

I have a flow rule that is mostly the same between implementations but some routing is different, should I save this into the implementation layer and tweek it?

Back 19

You should consider designing it so you can use dynamic referencing and just pass in different properties for the routing in the implementation level.

Front 20

When configuring dynamic referencing for a framework, it is often advisable to create your properties in a ______________

Back 20

Data Class

Bonus: This class should be in the framework layer e.g CredCo-Pies-CrustFW-AppExtension

Front 21

For dynamic referencing you would create a ____ this would reference a __________ in the _____ you created to hold the extension _________, you would then reference these at runtime. Often using specific ___________ to populate them.

Back 21

A) Page Property

B) Data Page

C) Class

D) Properties

E) Data Transforms

Front 22

How does a DCO session vary when using a industry specific framework?

Back 22

There should be more of a focus on Gap Analysis. Talks will focus on Key Features of the framework, that can springboard the application.

Front 23

What is the most common mistake to avoid when using solution frameworks?

Back 23

-The Solution FW content is not fully known at inception and it isn't leveraged

Front 24

We can only rename a class if the following conditions are met:

Back 24

-The class must be visible in your access group.

-All rules to be modified must be checked in.

-All rules to be modified must belong to unlocked ruleset versions.

-The new name of the class must not already exist in the system.

-It is not possible to change an abstract class to a concrete class or vice versa.

Front 25

After running a refactor wizard you realize you have an unwanted change, what can you do?

Back 25

You should always do a backup before running a refactor wizard. But you could also go to the ServiceExport directory and fetch the file with “_REFACTOR” appended. This can be re-imported.

Front 26

What is the impact of not renaming impacted rules when running the rename a class wizard?

Back 26

Work items that referenced the original class can only be viewed as XML.

Front 27

You can unlock rulesets in the rename a class wizard?

Back 27

TRUE

Bonus: The wizard will relock them for you afterwards

Front 28

The wizard can find all references without help?

Back 28

FALSE

Bonus: we are asked to change values in strings that are not clearly class names. The wizard cannot determine whether these strings should be changed.

Front 29

What errors are reported by the Rename a class wizard?

Back 29

- Fail - The system was unable to refactor the rule.

- Skipped - Rules that were not selected for refactoring are marked as skipped.

- Refactored with errors - Indicates that the refactored rule was saved to the system, but is not valid. These rules must be reviewed and corrected.

Front 30

When the rename a class wizard is complete what has changed?

Back 30

- The class is renamed.

- Direct and pattern inheritance references the new class name.

- Work- instances associated with the class are renamed.

- Rules reference the new class name.

- The Data-Admin-DB-Table instance is updated to reflect the new class name if the class is a work pool or defines an external table.

-The wizard creates a new History- class for the new class and the one for the old class name is deleted.

Front 31

What is a typical use case for the move rules wizard?

Back 31

You want to move a bunch of rules to the parent class, this is a faster way of doing it.

Front 32

What does the delete a class wizard remove?

Back 32

- The class itself and all of its pattern- inheritance dependent classes.

- Associated rules such as properties and activities, including checked out ones.

- Instances, including work items.

- Attachments and assignments.

- Classes related to deleted classes by direct inheritance are not deleted.

Front 33

What should you do before deleting a class?

Back 33

Deleting a class might render an application inoperative. It is therefore recommended that a full backup be performed before running this utility.

Front 34

Rules that are not deleted will be skipped and the delete a class tool will continue?

Back 34

FALSE

Bonus:If there are undeleted rules, the class cannot be deleted. However, all other rules associated with the class have been deleted. To complete deleting the class, modify the rules listed so that they can be deleted and then run the wizard again.

Front 35

What is the scope of the Search/Replace a String wizard?

Back 35

Strings are replaced only in rules and data instances, not in work items, assignments, attachments, or other objects.

Front 36

What is it recommended to do before running the Search/Replace a string Wizard?

Back 36

-Enable full text search

-Do a system back-up

Bonus: Rules updated by the wizard are not automatically re-validated and may become invalid as a result of string replacement.

Front 37

What should you never use the Search/Replace a string Wizard for?

Back 37

Renaming class or ruleset names.

Front 38

What does the rule compare wizard do?

Back 38

Lets us compare any two rule instances of the same rule type.

Front 39

(Possible LSA question found online, may be out of date)

A rule is shown in the Final Conflicts report after doing an upgrade. Which of the following describe what could be done to resolve the conflict?

Back 39

B. The rule could be deleted or Withdrawn so that the standard version of the rule is executed

C. Do a SaveAs on the conflicting rule to a new name and update references to this new rule

Front 40

(Possible LSA question found online, may be out of date)

When is it appropriate to use a spin-off?

Back 40

When you wish to start another flow execution while continuing down the current process path

Front 41

(based on possible LSA question found online, may be out of date)

You are trying to decide if a task needs 2 assignments or 2 subcases, how do you decide?

Back 41

It must be possible to edit fields for "1" and "2" at the same time.

"1" and "2" require the capability to be reopened independently

Front 42

An application administrator has been sent a number of complaints that after nightly server restarts the PRPC application is slow in the early morning. Which of the following actions can be used to mitigate this issue?

Back 42

A. Enable Assembly Avoidance

B. Restart System Pulse

C. Configure and execute Static Assembler

D. Increase the size of the Rule Cache

Answer: C

Front 43

What are the two major types of parallel business processing in Pega?

Back 43

- Same-case parallelism

- Subcase parallelism

Front 44

What is Same-Case Parallelism?

Back 44

Parallelism via sub processes, within the same case.

e.g Split-Join, Split-For-Each, subprocess spin off

Front 45

What are the options if we want the parent case to wait for it's subcase when one or more is spun off in the flow?

Back 45

- Route to a Workbasket Assignment with no Flow Actions.

- Route to a Worklist Assignment with a single Flow Action that wraps back on that Assignment.

- Use a Wait Shape.

Bonus: 1 and 2 must use a ticket to progress

Front 46

Using Sub-Case parallelism has the benefit of Dependency Management. What does this mean?

Back 46

A subcase can be configured to launch based on its parent’s state as well as the states of one or more sibling cases. No such capability exists with same-case parallelism.

Front 47

Using Sub-Case parallelism has the benefit of Data Propagation. What does this mean?

Back 47

You can propagate values to child cases, restricting the access of what values the child needs, and if the info needs to be stale from the point of propagation. This isn't so much a benefit but a possible design choice.

Front 48

Using Sub-Case parallelism has the benefit of Ad-Hoc Processing. What does this mean?

Back 48

A subcase can be used to perform ad-hoc processing at run-time. There is no concept of ad-hoc processing with regard to same-case parallelism.

Front 49

Using Sub-Case parallelism has the benefit of Case Designer Mediated Specialization. What does this mean?

Back 49

Cases can be circumstanced using the Case Designer. Though it is possible to use circumstanced flows during same-case parallelism, the capability to circumstance flows is not supported by the Case Designer.

Front 50

Using Sub-Case parallelism has the benefit of Class Specialization. What does this mean?

Back 50

Being a work type, subcases can utilize class specialization unlike flows used in same-parallelism.

Front 51

Using Same-Case parallelism has the benefit of Attachment View by Child Capability . What does this mean?

Back 51

A parent case can view all child case

attachments. However, extra logic is required to avoid Data-WorkAttach- duplication should a child case need to see a parent case attachment. With same-case parallelism, every child process can view every attachment.

Front 52

Using Same-Case parallelism has the benefit of Reporting Simplicity. What does this mean?

Back 52

No joins will be necessary to report across the spun off logic. It is worth mentioning, the Case Designer-mediated Calculation mechanism can be used to reduce this complexity in subcase parallelism.

Front 53

Using Same-Case parallelism has the benefit of Policy Override. What does this mean?

Back 53

It is more complex to manage “Suspended work” when multiple cases are involved hence same-case has an advantage in this respect.

Front 54

Using Same-Case parallelism has the benefit of Process Simplicity. What does this mean?

Back 54

When the actions required from different users take very little time to complete, and temporary locking is a non-issue, OOTB solutions such PartyMajorApproval can be used that are much simpler than implementing the same functionality using subcases.

Front 55

What do you call base and circumstanced cases in Pega?

Back 55

- Circumstance-qualified case types (Circumstanced)

- Unqualified case type (Base)

Front 56

What are the complications if you want to create a Circumstance-Qualified case using a Circumstance Template, date time range (not a single property circumstance)?

Back 56

-The CQCT must use a single value property in order to be automatically or procedurally instantiated.

- You cannot circumstance cases using the details tab on Case Designer

Front 57

What actions are available on the adhoc case dashboard?

Back 57

- Add Tasks

- Configure for reuse

- Add a File

Front 58

What are the properties of a task in an adhoc case?

Back 58

-Deadline

-Instructions

-Assign To

Front 59

When does an adhoc case get resolved?

Back 59

When a user manually closes it

Front 60

How do we typically include adhoc case functionality?

Back 60

Typically, we use the standard flow action pyCreateAdhocCase as a local or connector action to create adhoc cases.

Front 61

When the adhoc case action is submitted, the standard _______ instantiates an adhoc case called __________ of class group ___________.

Back 61

A) pySimpleCaseWorkFlow

B) Simple Case

C) Work-Cover-SimpleCase

Front 62

How do we modify the case prefix for adhoc cases ?

Back 62

Two ways to do this:

1) Add the simple case to your application rule and update it there

2) Copy pyDefault from Work-Cover-, into the simple case class in your app ruleset, set it there.

Front 63

How do we extend the adhoc dashboard?

Back 63

Edit pyAdhocCaseActions (Section)

Front 64

What are the rules for extending add task functionality (in adhoc cases) ?

Back 64

The Add Tasks icon launches a local flow action pyCreateAdHocTasks in which users add tasks to the ad hoc case in the pyAdHocProcessesSequential section.

Front 65

What order are tasks in adhoc cases processed?

Back 65

Sequentially, deadline date does not impact this.

Front 66

How is each task processed in adhoc cases?

Back 66

A task is processed as a Complete Task assignment in the Data-AdHocTask.WorkTask Flow. A Split-For-Each shape in the AdHocProcess flow iterates across the Tasks page calling the WorkTask flow until all tasks on the grid are completed.

Front 67

How can you create an adhoc case as a top level case?

Back 67

Data-Portal.pyCreateQuickCase activity

Bonus: This is already configured with a section and button in the case manager portal

Front 68

How do you create an adhoc case from pega pulse?

Back 68

From pulse actions menu, select create task, this launches the pyCreateAdhocCaseFromPulse flow action.

Bonus: When submitted, a link to the case displays on the post.

Front 69

In order to take advantage of making adhoc cases permanent, what prerequisites do we need?

Back 69

- Users have the pyCaseInstitutionalize privilege.

- The current application contains an unlocked ruleset version.

Front 70

What happens when you configure an adhoc case with an adhoc case subcase, for reuse?

Back 70

You are prompted to name the parent and subcase, you do not have the include the subcase.

Bonus: other configurations such as top level case, subcase, adhoc subcase are all supported too.

Front 71

Pega provides three Application Programming Interfaces, or APIs; What are they?

Back 71

1) The Process API

2) Engine API

3) REST API

Front 72

What is the Process API?

Back 72

A collection of standard rules provided which can be directly reused or overridden in our application.

Front 73

Where can you browse the Process API?

Back 73

Processes landing page, APIs tab.

Front 74

What is the engine API?

Back 74

The Engine API is a java based API which offers a collection of interfaces.

Front 75

What is the com.pega.pegarules.pub.runtime package?

Back 75

It hosts public interfaces for activity, when, edit and stream rules.

Front 76

What functionality does the PublicAPI interface provide?

Back 76

It provides basic functionality and maintains the execution context associated with each Clipboard Thread.

Front 77

How would we typically reference the PublicAPI?

Back 77

We would use the keyword “tools” to identify the PublicAPI interface and access its functionality. For example, tools.findPage(“myPage”).

Front 78

What is the com.pega.pegarules.pub.clipboard package?

Back 78

It holds interfaces representing the clipboard pages and properties and allowing their manipulation.

Front 79

What is the com.pega.pegarules.pub.context (in the Engine API) package?

Back 79

It provides interfaces to Requestor, Thread and Node objects.

Front 80

What is the com.pega.pegarules.pub.database package?

Back 80

It provides different relational database functionality

Front 81

What are some updates to Flows, that could cause problems for existing cases?

Back 81

-Replacing/Removing an Assignment shape

-Removing or replacing wait points in the flow; Subprocess, Split-For-Each shapes ect.

Bonus: Replacing is a problem because existing cases will have old ids on them, which will then be invalid.

Front 82

What are some examples of changes to flow properties that will cause problems?

Back 82

- pxTaskName — the shape ID of the assignment shape to which it is linked

- pxTaskLabel — the developer-entered text label of the assignment shape.

- pyInterestPageClass — the class of the flow rule

- pyFlowType — the name of the flow rule

Front 83

What are the three recommended ways to update risky flow rules that are in production ?

Back 83

- Revert the user’s ruleset to the original, lower versions

- Process existing assignments in parallel with the new flow

- Add tickets to control processing of existing assignments

Front 84

If you have Flow Problems, where can you go to view/resolve these?

Back 84

Flow Problems landing page

Front 85

What are the actions you can take on the Flow Problems Landing page? (for fixing flows)

Back 85

- Resume Flow: resume flow execution after the step that paused.

- Retry Last Step: begin by re-executing the step that paused.

- Restart Flow: start the flow at the initial step.

- Delete Orphan Assignments: delete assignments for which the work item cannot be found.

Front 86

What are the two "Problem Flows" Pega provides?

Back 86

- Flow Problems

- pzStageProblem

Front 87

When setting up a production system, what is an important step to take in the ToProblemFlowOperator activity?

Back 87

Configure the routing so broken flows are routed to a meaningful operator

Front 88

What is important customizing Flow Problems?

Back 88

Do not change the name key

Front 89

Where can you allow/disable locking?

Back 89

Class Group Rule, Locks Tab.

If not part of a Class Group, it is set on the class.

Front 90

When/How does a lock expire?

Back 90

- on Commit

- After a configured timeout period

- log out

Front 91

Pega takes care of most locking OOTB, but there are some rare cases where we have to edit configurations to enable it ourselves, what are examples of these?

Back 91

Class instances that:

- are not embedded into work classes (“embedded pages”).

- are stored separately (so have key properties).

- have to be modified exclusively (and not in the optimistic manner).

Front 92

What are Lock Key Properties?

Back 92

They are concatenated to form a lock key for the instance. This is only used rarely, mostly the keys from the General tab are used.

Front 93

Locks are implemented as instances of _______ and commited in _____________.

Back 93

a) System-Locks

b) pr_sys_locks

Front 94

What is the activity we customize when we want to re-configure the parent/child locking logic?

Back 94

DetermineLockString

Bonus: we typically update the lock handle

Front 95

How do you enable a property to be used as a reference property?

Back 95

Advanced tab of the property

Front 96

When would you use the property-ref method?

Back 96

When to list/groups of properties have a relationship, and this needs to be defined. This is the cleanest way of doing it.

Front 97

Explain the System Of Record Pattern

Back 97

A Data page is setup to hold the external information, we then populate a property using the Data Page, providing us easy access.

Front 98

Explain the Snapshot Pattern

Back 98

A Data page is setup to hold the external information, we then populate a property using the Data Page, providing us easy access. What makes this different from SOR pattern is that the data is only copied once from the data page, only updating when parameters changes.

Front 99

Explain the Reference Pattern

Back 99

You have a data page which parameters are passed to, that can change the data held, making dynamic dropdowns ect

Front 100

Explain the Keyed Access Pattern

Back 100

The primary aspect of this pattern is that one data page can be utilized as both a list and a single page. All of the data is loaded into a single list data page during the initial load and then can subsequently be accessed as a single page via an auto-populating property.

Front 101

What method do we use to pre-load a data page?

Back 101

Load-DataPage

Front 102

How would you pair a Load-DataPage with Connect-Wait?

Back 102

PoolID

Front 103

What is Pega?
(Please someone tell me I've been doing this for years...)

Back 103

Pega is both a BRE and a BRMS embedded inside a Business Process Management System. Pega can call rules directly from the process. Pega’s rules can also be executed directly as a standalone rules engine from other applications using a number of protocols. This is sometimes referred as a standalone or pure-BRE application.

Front 104

How would you implement field-level auditing?

Back 104

You can use the field level auditing landing page. The Field Level Audit gadget creates a trigger and a data transform rule. The trigger rule named pyTrackedSecuityChanges is created in the appropriate class.

Front 105

For a Declare Trigger rule, when can it be 'Triggered', apart from on Save?

Back 105

- Deleted; instance that belongs to the Applies to class or a descendent of that class, is deleted using Obj-Delete.

- Commited Delete; deletes are committed to the database.

- Saved and; saved using Obj-Save AND one of the listed properties has been modified since the last save.

Front 106

What is the name of the clipboard page where declare triggers run?

Back 106

pyDeclarativeContext

Code-Pega-DeclarativeContext

Front 107

How does On Change interact with declarative expressions?

Back 107

Activities of type OnChange do not fire other forward chaining declarative rules, such as expressions, during the activity. The forward chaining rules are executed after the OnChange rule completes. This avoids any infinite loops.

Front 108

What must you do when you create a custom function?

Back 108

Create a library where this function can be grouped

Front 109

What are some of the key benefits of a Collection rule?

Back 109

- Useful in a Pega as pure business rules scenario

- Basically a more business friendly, more readable version of an activity.

Front 110

How do we allow users to access their delegated rules in the case designer?

Back 110

We can use the Configuration tab to display the delegated rules visible to that individual. Choosing the Edit button allows the user to edit the delegated rule.

Front 111

How do we customize interfaces for delegated rules access?

Back 111

Out of the box interfaces are just one option, but if we are working with highly specialized requirements we can use the MyRules instances to provide a custom interface. Since these instances are data instances we can easily use them programmatically to build custom interfaces for our business users.

Front 112

When would you delegate rules in a Development environment?

Back 112

When you want very low risk, and changes are not urgent.

Front 113

When would you delegate the rules in Production?

Back 113

When a certain amount of risk has been agreed, the scope of the rules and rules themselves have been de-risked as much as possible.

Front 114

When would you delegate the rules in a separate authoring environment ?

Back 114

This is a halfway house between high-risk/high-value and low-risk/low-value. And can be used as a compromise between the two approaches.

Front 115

What is it highly recommended to do when delegating rules in a production environment? (with regards to when they go live)

Back 115

It is highly recommended that we use a Check-in approval process especially when the users are making changes directly in the production system.

Front 116

How do we implement check in approval in a production environment?

Back 116

Check in approval flow on the production ruleset

Front 117

What changes must be in place for operators involved in production delegated rules?

Back 117

- Include Work-RuleCheckin as a workpool in the access group of the users.

- Enable Allow rule checkout on the operator IDs

- Add the ruleset named CheckInCandidates to the Access groups

- Approving operators get an access role with the privilege UpdatePrivateRuleSets.

Front 118

How do we migrate instances of System-User-MyRules ?

Back 118

Manually add them to our package rule

Front 119

Portal Rules Don't have a Class but do have an applies to class in the rule form?

Back 119

True

Front 120

What are some common options for customizing a portal on a new application?

Back 120

- Modify the sections that are used in OOTB portals.

- Modify the harness OOTB portals to include new sections.

- Create a new portal rule and a new harness rule. The harness can reference both new and existing sections.

Front 121

Labels in a navigation rule must always be hardcoded?

Back 121

FALSE

You can use property references, even page lists to display different sizes

Front 122

What are the three ways you can present a dynamic container?

Back 122

- Single Document

- Multiple Documents

- Dynamic layouts

Front 123

What is the difference between Single and Multi Document? (dynamic container)

Back 123

- In the case of Single documents, there is only one active document used (for example, a case).

- Multi Document mode allows opening multiple documents at the same time. (maximum of 16)

Front 124

What is a benefit of Single Document mode on a Dynamic Container?

Back 124

Single Documents are useful in cases when users work on one case at a time or access the work list to open cases. Single Documents are pretty useful in keeping the application from overloading too much data and the performance is always better.

Front 125

What is important in regards to data sources with offline capable mobile applications?

Back 125

Use Data Pages, as they can cache data

Front 126

What two things define how offline browsing works on mobile?

Back 126

- When the device is online, data required for offline access must be cached in memory for later access.

- Similarly when the device is online, data collected when offline must be synchronized back to server.

Front 127

What things are necessary to enable offline mode for mobile?

Back 127

- It must be enabled at case level

- The case must use optimistic locking

Front 128

What functionality can you use offline with a mobile application?

Back 128

- Users can Login or Logout from the application

- Create new cases that are offline enabled

- View cases and harnesses

- Update cases that are offline enabled

- View Worklist and process Assignments

- Some limited dynamic UI is supported

Front 129

What locale does Pega 7 use by default?

Back 129

The locales that are set in the environment settings of the client machine.

Bonus: You can change these via the control panel.

Front 130

If you don't want to affect all programs on the machine with the localisation changes where else can we change the settings?

Back 130

- Change the localisation setting in the browser

- Override the localisation setting in Pega

Front 131

What can you do to test the affects of localisation?

Back 131

Demo it the Locale Settings, Compute will only work if your machine is capable of running a JAVA applet

Front 132

If we want the user to be able to switch locale's without logging off, how can we achieve this?

Back 132

We can use the engine API named setLocaleName to change locales programmatically.

Front 133

What does the localization wizard do?

Back 133

- Translates the text strings in labels, captions, instructions, and so on, that appear in the Pega user interface. Though additional work will most likely need to be done afterwards.

Front 134

What are the steps to create a translation package with the wizard?

Back 134

Select Languages

Select Rulesets

Enable Records

Export Translations

Front 135

When would we want to include the Pega fields in our language package for custom translation?

Back 135

When we don't have a Pega Translation pack for the language.

Front 136

What can we export translations as, and how do we view them?

Back 136

- XML

-Excel

Bonus: this is a record of all strings for translation

Front 137

How do we translate pega applications at a high level?

Back 137

-Create a translation package

-Import that package to your system

Front 138

Where would we ideally have a translation ruleset? (depending on the usecase)

Back 138

At the organisation level, so it can be reused

Front 139

What are the steps for uploading a translation pack to our application?

Back 139

- Import Rulesets

- Upload Translation Pack

- View Import Results

Front 140

What is the localisation guideline to do with enabling rules?

Back 140

We must make sure that the localization flag is enabled in all harnesses and sections

Front 141

What is the localisation guideline to do with manually uplifting?

Back 141

Some rules such as correspondence, paragraph, and work parties contain text that must be manually created, translated and stored in the corresponding ruleset.

Front 142

In order to leverage translation capabilities what standard rule should we be using?

Back 142

Field Value

Front 143

Hows does the field value rule work to aid translations?

Back 143

The localized text in the To area contains the actual text that is saved as part of the rule. When we translate the application to Spanish, the localized label stores the translated field value for Hire Date in the Spanish ruleset.

Front 144

What OOTB field values are automatically translated by Pega's Language packs?

Back 144

- pyCaption

- pyInstructions

- pyStatusLabel

- pyLabel

- pyMessageLabel

- pyButtonLabel

- pyToolTip

- pyActionPrompt

Front 145

What is Pega's accessibility ruleset called?

Back 145

PegaWAI

Front 146

What do we typically do with the PegaWAI ruleset?

Back 146

We need to import the PegaWAI ruleset and add it to the application rule production ruleset list. We also add the ruleset to the access groups of users needing accessibility features and controls. On the access rule Advanced tab we enter the ruleset in the production ruleset list and click the Enable accessibility add-on checkbox.

Front 147

What can we run to work out how accessibility friendly our application is?

Back 147

Accessibility Report.

Front 148

What are the accessibility guidelines to do with markup language?

Back 148

- We should use relative and not absolute units in the markup language. We should avoid using px or px-fixed layouts. It is a best practice to use dynamic layouts.

- We should not use standard markup or inline styles. Instead, we should use style sheets.

Front 149

What is an accessibility guideline to with mouse events?

Back 149

Events based on mouse actions should be avoided because this impacts most of the AJAX calls. Typically this involves mouse actions like onClick on a checkbox, Hover, automatic calculation of values, and so on.

Front 150

What is an accessibility guideline to do with Icons?

Back 150

We should avoid icons and replace them with buttons and then add an ampersand “&”before the caption to create a shortcut. For a Save button we enter &SAVE as the caption and the shortcut key will be ALT-S.

Front 151

What should we do regarding shortcuts in accessible friendly applications?

Back 151

We can create shortcut keys for most common actions such as Submit, Save, and Cancel, and for the flow actions if there are multiple flow actions in the same assignment.

Front 152

What does IAC refer to?

Back 152

IAC, allows us to embed the Pega application as a mash up by way of a composite application embedded as a gadget in an existing Web application. A mash up is a term used for Web applications that merge data and content from multiple sources and presents them in a common user interface.

Front 153

What is true about IAC and pega authentication?

Back 153

IAC leverages all the different authentication and authorization methods supported in Pega. Standard IAC authentication activities in PegaRULES ruleset can be customized to integrate with the third party authentication implemented in the external Web application. IAC is designed to work seamlessly in any Java or .NET Web application.

Front 154

What are the three main components in IAC?

Back 154

- the Pega Gadget Manager

- the Pega Instance

- the Pega Composite Gateway

Front 155

What is the Pega Gadget Manager?

Back 155

It is a javascript file called PegaInternetApplicationComposer.js, it contains the scripts to launch the Pega application in a Web application as a gadget.

Front 156

What steps do we need to perform to set up the Pega Gadget Manager?

Back 156

1) Add the configuration properties such as, Servlet URL, Server System ID, App Name ect

2) Create an HTML DIV element for each Pega Gadget, the gadget should indicate the Pega action, action attributes and the Gadget Manager attributes (as per Gateway Configuration Console).

Front 157

What is the Pega Instance?

Back 157

The Pega server containing the application handles the requests coming from the IAC users.

Front 158

What is the Pega Composite Gateway?

Back 158

A servlet that is used to proxy the communication between the Gadget Manager and the Pega instance. This servlet (prgateway.war) is included in the Pega installation bundle. The system administrator must deploy prgateway in the Web server.

Front 159

What is the Gateway Configuration Console?

Back 159

It's the UI for the Pega Composite Gateway servlet we deploy. Here we can configure connection parameters for IAC gadgets

Front 160

Why do we need to configure the host via the Gateway Configuration Console?

Back 160

Pega is often installed on a different instance from where our Web Mash Up is happening. So this is how we communicate.

Bonus: Pega is often on a different instance, but is usually in the same Domain.

Front 161

What is the ruleset for Pegas IAC?

Back 161

the standard Pega-IAC ruleset

Front 162

What do we need to do to prconfig.xml in the pega instance to enable IAC?

Back 162

"<"env name=”Authentication/RedirectGuests” value=”false”">"

"" is used for < > because cram is weird..

Front 163

What does the Gadget Setup page do in the Gateway Configuration Console?

Back 163

- We use it to say what gadgets we want to use

- This generates the Gadget Manager and HTML needed that we include in the webpage

Front 164

What is the pega action field in the Gateway Configuration Console?

Back 164

The default action a gadget will take in Pega

Front 165

Where would we configure presentation, response behavior, infrastructure, and intra-gadget communication for IAC?

Back 165

We would use The Gadget Manager API in our markup

Front 166

What do we use the Gateway Setup section in the gadget manager for?

Back 166

We use the Gateway Setup section to adjust deployment settings for the IAC Gateway servlet, prgateway.war. Stored in the prgateway.xml properties file, these settings include custom error and logoff pages, session timeout values, log details level, cookies option, and URL header options.

Front 167

We should develop the Pega Gadgets separately from the web application that it will be in?

Back 167

FALSE

We should development together and test them together throughout development

Front 168

What is best practice to test to do with rending your gadgets in the Mash-Up

Back 168

Check the Harnesses and UI rendered by your gadget is compatible with the browser ect (most auto generated ones are)

Front 169

How can we configure authentication for IAC?

Back 169

Assuming we are not presented with login page..

The gadget passes the credentials, all the standard authentication techniques can be applied to IAC, pega has out of the box activities to help with this.

Front 170

What are some composite application restrictions?

Back 170

- The application can have only one work pool associated with it.

- It is difficult to access more than one application at a time

Front 171

How do we typically unit test IAC mash up code?

Back 171

Saving the DIV tags in an HTML stream rule in Pega. We can then create a Portal rule of Type Custom. The Portal rule can reference an activity rule and in the activity rule, we can use Show-HTML method to display the HTML rule. We can confirm this by opening the portal rule.

Front 172

IAC must follow the same origin policy, what is that?

Back 172

This is a security rule enforced by all browsers to guard against cross-site scripting attacks. This rule enforces that the protocol (http), host name and port number matches for the external Web page containing the gadget html and the Pega server. This requires a certain amount of co-location.

Front 173

What kind of Column must we have when creating summary reports?

Back 173

An aggregate column. This aggregate column can be a function applied on a column such as count, average, max, min on a specific property (Column).

Front 174

When do we use a Summary Report?

Back 174

When we have a huge amount of information and we are more interested in trends than granular information.

Front 175

What do we do if, for example, we want a count of record, and did not want to do a count on a specfic field, we wanted to show all fields?

Back 175

We create a blank count column, that can act as the aggregate column

Front 176

What else can we do to give our reports extra context (from a data sorting point of view)

Back 176

In addition to creating summary reports, we can also group reports using sorting.

Front 177

We want to use groups in our report, we select to use place name and Vendor as our headings, we only want to show the top 4 in each category by max price, how do we do this?

Back 177

By setting the rank in the Query tab of the report editor, under Top/Bottom Rank. Set Top Ranked, 4 and for each group based on Price.

Front 178

How would you describe a pivot table?

Back 178

A pivot table is a program tool that allows us to reorganize and summarize selected columns and rows of data in a spreadsheet or database table to obtain a desired report format.

Front 179

What are Sub-Reports?
What do we use them for?

Back 179

- Sub reports join two different classes using specific join conditions and the results from the second report can be used to filter the first report or can display as part of the first report.

- Sub reports can be used to calculate aggregate values, such as counts, maximums, and minimums.

Front 180

Aggregate Calculations are required, when would you use a Sub Report over a Summary Report?

Back 180

- If it is necessary to have an aggregate calculation for a flat list of distinct records, including multiple properties for each record, then we should use a list report with a sub report.

- If the aggregate calculation is needed for a group, then we should use a Summary Report.

Front 181

When should we use a simple join to associate two classes versus a sub report?

Back 181

- Joins are useful when we associate two different classes and present columns which belong to the class in the second class.

- If we want to show aggregate information, grouped and drilled down into from your report a sub report makes sense

Front 182

What can we configure in the sub-report dialog?

Back 182

1) Where the sub report result is used.

2) Filter conditions to join the report

3) Join conditions to configure inner, outer, left or right join

Front 183

What is a use case for sub reports involving filters in our top report?

Back 183

This use case for sub reports is to use the results of a report as a filter for the calling report. Joins can be used in some of these cases but sub reports are useful when we want to exclude the choices based on the results of a sub report. For example, we want to know the list of all operators who have no assignments past goal.

Front 184

What is a trend report?

Back 184

A trend report presents counts of cases or other data elements at a series of points along a continuum, normally a time line. The X-axis of a trend report displays data points on that continuum representing weeks, months, or quarters in a year, or some other meaningful increment.

Front 185

The time axis of our trend report usually requires us to use what?

Back 185

An OOTB SQL function, you can find this in the report def form.

Front 186

What is true about reports and charts, in regard to aggregate columns?

Back 186

- In order to define a chart, we must have atleast one aggregate coumns

-The other properties in the report are 'group by' properties

- Combo charts require 2 aggregate columns

Front 187

Where is the best place to edit a chart?

Back 187

The Report Editor, as you can preview them properly, with the exception of map rules.

Front 188

What is a Bubble Chart?

Back 188

Bubble chart is a special category that can be used to provide a 3-D view of three numeric columns. The third dimension is represented in the size of the bubble for each data point, while the other columns are represented in horizontal and vertical axis respectively.

Front 189

What is a Gauge chart?

Back 189

Gauge reports can be very effective in displaying burn rate, throughput and other measurements of current state. There are 10 different ways of displaying these charts (including five different Angular formats).

Front 190

What is a pie chart?

Back 190

Pie charts are extremely useful when presenting reports that show the percentages of various categories; such as how many new purchase requests are placed by various departments (engineering, marketing, HR) and so on.

Front 191

What Pyramid and Funnel charts?

Back 191

Funnel and pyramid are useful to display the numbers across various stages, such as the status of a claim case, how many are in Open, Pending-UnderwriterDecision, Pending-WaitingforDocuments, Pending-ManagerApproval, Resolved-Rejected, Resolved-Approved and so on.

Front 192

What do we usually have for customer editable reports

Back 192

A reporting production ruleset?

Front 193

Where do we specify our reporting production ruleset?

Back 193

On the application form, on the access group.

Front 194

What should we make sure our production reporting ruleset has?

Back 194

Make sure that the ruleset has one unlocked version, does not use check-out, and has the necessary application rulesets as prerequisites.

Front 195

When a user creates a new report in production, before they give it a new name key, what standard reports are used?

Back 195

Either pyDefaultReport or pyDefaultSummaryReport

Front 196

If we want to customize the default report settings for a user in production what can we do?

Back 196

We can copy the standard reports into the appropriate work class and application ruleset to customize the settings for reports created in production.

Front 197

What are some of the settings on Reports for performance/data access ?

Back 197

-Maximum num of rows

-Maximum elapsed time

-Max num of rows for export

-max time for export

Front 198

How can we stop users using un-optimized properties?

Back 198

Uncheck display un-optimized properties in the report definition

Front 199

What are the editing commands we can turn on/off for report users?

Back 199

- Edit Report

- List

- Summarize

- Save

- Save as

Front 200

What are the print/export commands we can turn on and off for report users?

Back 200

- Print

- Export to Excel

- Export to PDF

Front 201

What are the paging settings on a report definition?

Back 201

- Page Size

- Page Mode

- Page Navigation Alignment

- Paging Bar Position

Front 202

Where can we assign a privilege to a report?

Back 202

Data Access Tab

Front 203

How can you change the default application wide data access options?

Back 203

To see the current limits, go to Designer Studio > Reporting > Settings > Settings.

To edit use OOTB dynamic system settings.

Front 204

What are the dynamic system setting properties that need to be edited for data access/performance in reports?

Back 204

- pyMaxRecords

- pyTimeoutQueryInterval

- pyExportMaxRecords

- pyExportQueryTimeout

Front 205

What is the most common problem when it comes to importing a report into a new environment?

Back 205

- Issues with table rules not being imported.

- Issues with database tables not being as expected.

Front 206

What is the class that reports use for logging statistics?

Back 206

Log-ReportStatistics

Front 207

How often is each log entry into Log-ReportStatistics recorded?

Back 207

Once per hour

Front 208

How can we turn off report statistics?

Back 208

Set the dynamic system setting to false

Front 209

There are four standard reports that provide visibility into this statistical data. What are they?

Back 209

- pyDefaultReport

- pyDefaultSummaryReport

- pyReportErrorSummary

- pyReportUsageByUser

Front 210

What does pyDefaultReport do?

Back 210

Gives us a detailed view of report usage data

Front 211

What does pyDefaultSummaryReport do?

Back 211

Gives us a detailed view of report usage data in aggregate form

Front 212

What does pyReportErrorSummary do?

Back 212

Shows us what reports have produced errors?

Front 213

What does pyReportUsageByUser do?

Back 213

Shows us who has been running reports?

Front 214

What might be useful to do with these reports in our applications?

Back 214

We can copy the standard reports and make changes to them to suit our custom requirements.

Front 215

If our reports are performing sub-optimally what are some things to watch out for in the joins configuration?

Back 215

Selecting "Include all rows" on the Data Access tab can be costly. It causes the system to use an outer join for the report in which all instances of one of the classes are included in the report even if they have no matching instances in the other class: Select “Only include matching rows” if possible.

Front 216

How can we stop large loads being pulled down from a server at once in regards to reports?

Back 216

One of the main purposes of the paging feature is to prevent excessive amounts of data being pulled onto the server. Turn paging on by selecting Enable paging on the Report Viewer tab.

Front 217

How can we analyse report performance outside of pega?

Back 217

Use the clipboard viewer to locate the pyReportContentPage page, and get the value of the pxSQLStatementPost property. construct the SQL and run it in the DB, use explain plan.

Front 218

How do we make sure that the report really addresses the business need?

Back 218

Keep the end requirement in mind, don't be distracted by your design restrictions, what is in your comfort zone to build ect.

Front 219

How does identifying the report audience helps us create better reports?

Back 219

Identify the intended audience for a report, and the action that this person is expected to take from the report. For example, reports for assignees typically identify the specific work that must be performed. Managerial reports, on the other hand, are broader in scope and tend to identify trends and areas that are in need of improvement.

Front 220

What are some guidelines for clear and long performing reports?

Back 220

- Use only the necessary data, do not clutter.

- Leverage OOTB reports

- Keep in mind how your application will grow, ensure the report will work in 5 years time with large amounts of data

Front 221

What are the key roles in the report building process?

Back 221

- Application developer(s)

- Business analyst(s) and manager(s)

- Database administrator(s)

Front 222

What is the role of Application Developer in the report building process?

Back 222

Understand the data model and build it with reporting in mind. Empower the BAs/Business to maintain their own reports.

Front 223

What is the role of BAs and Managers in the report building process?

Back 223

They should be familiar with the data model built and understand the business processes. They are responsible for ad-hoc reports.

Front 224

What is the role of the Database administrator in the report building process ?

Back 224

To make performance and database table changes. (outside of pega)

Front 225

What are the two most fundamental choices to be made in regards to reports?

Back 225

- Case type — the class of instances to be reported

- Report type — list or summary

Front 226

What can we sue to extract pega 7 data to an external data warehouse?

Back 226

BIX

Front 227

How do we incorporate BIX into pega 7?

Back 227

BIX itself is a set of rules and rule types installed by including the BIX ruleset in the application stack. We set up BIX by configuring extract rules, a rule type included as part of the BIX installation.BIX can extract Pega 7 data to XML or CSV (comma separated value) files. It can also extract data directly to tables in a database schema.

Front 228

What is the rule class we use for spanning different rule types and reporting over them?

Back 228

Data-Rule-Summary

Front 229

What are some essential properties for reporting on rules in Data-Rule-Summary?

Back 229

- pzInsKey

- pyClass

- pyClassName

- pyRuleSet and pyRuleSetVersion

- pyRuleName

- pyLabel

- pyRuleAvailable

- pxUpdateDateTime, pxUpdateOperator ect

Front 230

What are some of the classes that are most commonly joined with the rule classes?

Back 230

- History-Rule

- Data-Rule-Locking

- Index-Warning

- Index-CustomFields

Front 231

There are alot of OOTB standard rules for observing pega development details, where can you find them?

Back 231

On the Application Development landing page by selecting Designer Studio > Application > Development.

Front 232

There are OOTB standard report rules for development details, what else can we do the leverage these reports?

Back 232

We can run the report rules outside of the landing pages, delegate for customers, customize ect

Front 233

If we want to expose custom fields for rules what wizard can we use?

Back 233

Designer Studio > System > Database > Modify Schema.

Note: Alternatively, a database administrator can create database columns outside Pega 7 (pr_index_customfields)

Front 234

What is the main benefit of using message based integration?

Back 234

It is loosely coupled, meaning that the two applications are independent and don’t need to know anything about each other, only about the message itself.

Front 235

What are the two main standards Pega support with message based integration?

Back 235

- Java Messaging Service (part of Java EE)

- WebSphere MQ (part of IBM-developed public standard)

Front 236

In Message based integration, what is the sender of a message called?

Back 236

The Producer

Producers create messages and send them to a destination on the M.O.M.

Front 237

What does M.O.M mean?

Back 237

Message-Oriented Middleware

Front 238

In Message Based Integration, what is the receiver called?

Back 238

The recipient application is called the message consumer. Consumers retrieve messages from the destination.

Front 239

In Message Based Integration what is the JMS provider called?

Back 239

The Destination.

Front 240

Explain the Point-to-Point Model?

Back 240

The destination acts as a Queue, we can have multiple producers, there can be several consumers to but there is a strictly 1 to 1 relationship between message and consumer.

Messages are always delivered in the order they are sent.

Front 241

Explain the Publish and Subscribe Model?

Back 241

In the Publish and Subscribe Model, the producer sends messages to the destination, the destination sends the message to all consumers 'subscribed' to that message "topic"

Front 242

What is the basic anatomy of a JMS message?

Back 242

- Header

- Body

- Properties

Front 243

Tell me about the JMS header?

Back 243

Contains general information about who the message is to, when it was sent and so on. These values are defined by the JMS specification, and are usually set by the JMS server.

Front 244

Tell me about the JMS Body?

Back 244

The payload.

Both sender and receiver need to know what kind of message it is, and how to decipher it.

Front 245

Tell me about JMS Properties?

Back 245

These are key-value pairs that the recipient can use to help filter or process the messages. These properties are defined by the application. As with the message body, both sender and receiver need to know what properties should be set.

Front 246

In message architecture, applications can be ignorant of each other, but they must agree on some things in regard to the messages, what are these things?

Back 246

- The delivery model: point-to-point or publish-and-subscribe.

- The JNDI names.

- The message type: text, map, byte string, stream, or a serialized Java object.

- The expected message content: header, body, and properties.

- Response: The type and format. (If required)

Front 247

Customers using the IBM WebSphere application server have two choices for message-based integration: JMS and MQ. What’s the difference?

Back 247

- WebSphere MQ is a proprietary service from IBM. (JMS is actually a wrapper for MQ)

- JMS is standard, not a specific implementation

Front 248

Generally it is better to use JMS rather than MQ, why is this?

Back 248

- JMS offers support for transactions using the Java Transaction API (JTA)

- MQ requires a Java thread to constantly “poll” for incoming messages

- JMS has better performance because it can take advantage of J2EE queue monitoring

- Applications that use a non-proprietary standard like JMS are inherently more portable.

Front 249

When might we want to use MQ? over JMS

Back 249

We usually want to use MQ when we need to integrate with a non-J2EE application that uses MQ.

Front 250

What is a JNDIinstance and why do we need it for message based integration?

Back 250

It stands for Java Naming Directory Interface, we can use this to identify the actors in our integration architecture, and refer to them using the names defined here.

Front 251

Sending a JMS messages in pega requires 4 components, what are they?

Back 251

1) A JNDI service instance to describe how to reach the JNDI server

2) A producer model instance which describes the producer

3) A Connect JMS rule, which actually handles sending the message

4) A connector activity to call the JMS Connector

Front 252

When working with JMS messages it is very likely we will have to get the message into a certain format and if there is a reply we will have to handle this too. How do we do that?

Back 252

Mappers for the data to the connector, parsers to map the reply back to the application.

Front 253

JMS services are usually provided by the application server, what application server that Pega commonly uses will need a third party JMS provider?

Back 253

Tomcat

Front 254

In order for JNDI to work with Pega, what must we define in Pega?

Back 254

In order to access the JMS destinations we need to create a JNDI Server data instance, which is available under the Integration-Resources category in the Records Explorer.

Front 255

What information do we enter in the JNDI Server rule?

Back 255

Info to connect to the JNDI server on the application server. URL ect

Front 256

What can you do with JMS explorer?

Back 256

JMS Explorer supports only queues, not topics, and only text-based message data can be displayed. It is a debug/test tool.

Front 257

What can you use browse tree on a JNDI server rule to do?

Back 257

We can also view the objects that are named by this JNDI server by clicking Browse Tree. JNDI does not only handle JMS destinations; it manages all named objects in a Java application.

Front 258

What does the JMS Producer Model rule do?

Back 258

It holds messaging settings for the JMS connector rules. It controls, Persistence, Priority, Expiration and Domain.

Front 259

What does the service tab of a Connect JMS rule cover at a high level?

Back 259

The Service tab contains properties that reflect the agreement between our application, which is the message producer, and the service application we are connecting with, the consumer.

Front 260

How do we use JNDI names directly in our Connect JMS rule?

Back 260

- Select Direct JNDI Lookup

- Type the JNDI names in the fields

Bonus: Select Resource Reference to use Global Resource Settings to specify the name of the JNDI Server.

Front 261

What happens if in the point to point model, a reply is expected? (JMS connector)

Back 261

The producer application stops and waits, and the connection stays open until a response is received from the consumer. In this case the response queue is usually a dynamic destination. Meaning the JMS server creates a temporary queue that exists just while the connection is open. Once the response has been received, the connection is closed and the dynamic queue goes away. Alternatively, we can specify a static destination name.

Front 262

How do we do error handling on a Connect JMS rule?

Back 262

There is an error handling section, The status value and status message fields are string properties to hold the results of the attempted message. The standard pyStatusValue and pyStatusMessage can be used.

If we go into an error state, control is passed to the error handler flow specified. The ConnectionProblem flow is useful here.

Front 263

What are the header properties we can set and what do they do?

Back 263

- JMSType – used to distinguish between different types of messages, for example, notifications versus requests.

- JMSCorrelationID – used in asynchronous messaging to associate a response with the original message.

Front 264

What is on the response tab of a Connect JMS rule?

Back 264

The data settings are similar to those on the Request tab, except instead of describing the data we are sending, we are telling the connector how to handle the data it receives. The consumer and producer must agree on the format of the response.

Front 265

How do we call a JMS connector from an activity?

Back 265

Call to the Connect-JMS method

Front 266

How can we tell a messages has arrived for Pega (as a JMS Consumer)

Back 266

Via a Listener

Front 267

A JMS consumer includes what components?

Back 267

- A JMS Service Package

- A Service JMS rule

- A JMS or JMS MDB listener

- Any necessary data mapping components for mapping message data to and from the clipboard

- An activity to do whatever processing is required for incoming messages

- And a JNDI server data instance to locate the destinations by name

Front 268

There are two types of listeners for JMS depending on how our application is deployed. What are they?

Back 268

- MDB Listener for EAR Deployment

- JMS Listener for WAR Deployment

Front 269

The message send has 3 properties, Total, Yield and Count, we only want Yield and Count, how do we not include Total?

Back 269

In the message properties section of the service rule, set properties for Count and Yield and where they map to. Enter nothing for Total.

Front 270

Why does the Pega Rule JMS Listener, only work with WAR deployments?

Back 270

A JMS listener runs in its own Java thread, started when our application starts. The listener works by attempting to retrieve a message, If there’s no message waiting, the thread stops and blocks until one is available. Periodically it wakes up to see if it’s received a signal telling it to stop. Having a long-running thread like this is not supported by J2EE, which is why this model only works in WAR deployments.

Front 271

What are performance considerations when working with a WAR Deployment JMS listener?

Back 271

We will want to configure startup and the number of threads.

Front 272

What happens if we tick Send error messages in a JMS Listener (WAR, maybe both..) ?

Back 272

- It will send an empty message if the pega service doesn't respond. This option only applies if responses are used in this integration.

Front 273

If we wanted our message to pega to be consider delivered after it is processed, how do we configure this in the listener (War, maybe both) ?

Back 273

- We set the acknowledgement drop down to "After message processing"

Front 274

A listen starts running, there are messages for the topic our application is subscribed to, we want to make sure we pick them up even though the listener wasn't running when they were delivered, how do we do this?

Back 274

If we want to be able to receive those messages, we check durable subscriber. Note that only some JMS providers support this feature.

Front 275

What does checking no local messages on a JMS listener do?

Back 275

Checking No Local Messages to filter out messages we sent. This allows us to use the same queue for messages and replies; otherwise, we’d receive our own responses as new messages.

Front 276

In our messages we are receiving there is a header property of ProducerID, we only want messages from ProducerID = 4, how do we implement this?

Back 276

Message Selector is a feature that allows the listener to filter out messages based on the JMS header or properties. If we set this to ProducerID =4, we would only get messages where that was true.

Front 277

What are some pro's and cons of using EAR MDB listeners?

Back 277

Pros: More performant, more flexible

Cons: Must be configured at the application server level

Front 278

What is different for a EAR MDB JMS listener from a WAR JMS listener? Rule config wise

Back 278

- None of the Java Thread settings are available

- No connecting to the request destination and retrieving the messages settings, except for replies

- Deployment Descriptor. Although we can configure the listener, it won’t run until we deploy it to the application server.

Front 279

Is an EAR MDB JMS listener, what do we do with the Deployment Descriptor?

Back 279

Details of how this is done varies between different application servers, but usually comes down to editing XML files called deployment descriptors. Click on the link to view the XML fragment.

Front 280

What do we typically use XML mapping for?

Back 280

Pega 7 uses the term data mapping for the task of converting data received from, or sent to, an outside source or system inthe formats, values, and objects needed by the application. XML is known to be the common protocol used by systems.

Front 281

What wizard do we run to interpret an XML schema? and what do we usually provide it?

Back 281

- SOAP Integration wizard

- WSDL

Front 282

In the SOAP Integration wizard, what does it generate classes for?

Back 282

- elements with anonymous complex type definitions

- named complex types

*i think..

Front 283

What are generated classes called?

Back 283

The name of the class is the base class specified in the wizard followed by a hyphen and the element or complex type name.

Front 284

In our XML mapping we have a complex type sub-element that can only occur once, what does this become in pega?

Back 284

A page. The class of the page property corresponds to the named (sub)complex type.

Front 285

An Element in our XML mapping has a sub element that has a maxOccours value of 1 >, what does this become in pega?

Back 285

If an element can occur more than once, that is if the maxOccurs attribute exists and is set to a number greater than 1 or unbounded, a page list property is created. There is no mechanism to limit the size of a page list so the list is unbounded even if a number is specified. Use validation to control the size of the list.

Front 286

An Element has a scalar sub element, how is that mapped into pega?

Back 286

Scalar sub elements use a series of out of the box classes. The classes start with a SingleValue- followed by the type.

Lets say our scalar element type is text, we have a page list of type SingleValue-Text. Every SingleValue- class has a pyValue property to hold the value.

Front 287

What do we do with the XML schema namespace identifiers when mapped into Pega (via SOAP integration wizard)

Back 287

The namespace identifiers defined by the schema appear as properties of the generated XML parse and stream rules, but are otherwise ignored.

Front 288

What happens if XML data mapped into pega via the SOAP Integration Wizard has pega reserved strings in it? e.g Primary, PX, PY, PZ

Back 288

Sometimes element names from the schema cannot be used as class or property names because they conflict with words that have special meaning. For example, elements and attributes cannot begin with the strings px, py, or pz and cannot use the word Primary.

Front 289

In the Soap Integration Wizard; If the schema references reusable elements and attribute groups in the global schemas using the “include” or ”import” components what happens?

Back 289

The wizard treats those references as if they were defined locally within the content model and generates properties and classes as appropriate.

Front 290

How does pega treat simple content restrictions in XML via the Soap Integration Wizard?

Back 290

It ignores them

Front 291

When the SOAP Integration Wizard encounters substitution types, what is generated?

Back 291

A base class for the abstract type, a class that inherits from the abstract type for each substitution. Parse XML rules are also generated in all the classes, for dealing with the type (in the integration) at run time, these are configured for substitution. XML Stream rules for all classes are generated, these use rule resolution to dynamically select the correct rule to include when building a stream.

Front 292

What is the difference it what is generated when the SOAP Integration Wizard encounters substitution elements, to when it encounters substitution types?

Back 292

There are a few differences in the configuration of the parse XML rule. The substitution is set to element on the Node tab and on the XML tab the Element Substitution section is used in contrast to the Type Substitution section which was used for complex type extensions/substitutions.

Front 293

Content models for complex types might have sub-elements grouped into sequence choice, or all groups. And they can be nested inside of each other, what is true about how pega handles this in regards to the order of processing? (Soap Integration Wizard)

Back 293

The wizard traverses the content model in depth-first order and creates properties for each element encountered. If the same element is used more than once in the same content model, only one property is generated.

Front 294

In regards to the Soap Integration Wizard; What is a problem if sequence and choice groups are nested within each other. (Whole sequences of elements could be optional or interchangeable according to the schema)

Back 294

This semantic cannot be enforced and illegal instances of the XML can easily be generated since all properties are included in the XML stream rule.

Front 295

In the SOAP Integration Wizard, it is possible you will come across XML that has multiple values (sequence?) for one property in a single type. What problem could this cause?

Back 295

The wizard only created one property. This means that the generated parse XML rule would discard one of the values. It is a problem for stream XML rules as well, since there is only one property to map from.

Front 296

In the SOAP Integration Wizard, it is possible you will come across XML that has multiple values (sequence?) for one property in a single type. This can cause an overwriting problem, how do we fix it?

Back 296

To overcome these problems consider editing the source schema and modify the complex type definitions that contain nested choice or sequence groups to contain a single choice or sequence group. If this is not possible you must manually edit the XML stream rules to enable conditional formatting of XML data.

Front 297

With choice elements, it is important why should we make sure values we do not wish to choose are not on the clipboard, even if empty?

Back 297

The XML stream rule generates an element for all properties available on the clipboard page that are referenced, even if they are empty. This could cause a problem for choice elements since validation will fail if more than one of the elements in a choice is present. Make sure that only one of the properties used in the choice is on the Clipboard.

Front 298

A schema can leave the content model of an element partially defined, allowing the content to be interpreted by the application doing the processing at runtime. This can be accomplished using the “any” or “any attribute” components. What happens in this case?

Back 298

The use of these tags means that anything will do. However, stating that anything will do is the equivalent of saying nothing at all. In this case, the wizard does not generate any properties because it has no information about what to create.

Front 299

We want to use schemas with fully qualified concrete types that define the data. Why is this?

Back 299

The wizard cannot generate a structure in pega for partially defined content, this will lead to problems when communicating between systems.

If changing the schema is not an alternative, then you would have to manually add the classes, properties, parse and stream rules.

Front 300

What is Mixed Content in XML and how do we prefer to implement it?

Back 300

Complex types can be declared as having “mixed” content to indicate that an element contains character content mixed with element content. Mixed content element is ignored. To overcome this problem use the built-in type string in the source schema and when including HTML or XML make sure to encode the tags embedded in the text.

Front 301

How do we configure a connector to run in parallel?

Back 301

From the activity that is calling it, set the Execution Mode to Run In Parallel.

Front 302

How does the activity run these in parallel in regard to threads?

Back 302

The activity acts as the parent thread, and however many connectors you have running in parallel are child threads.

Front 303

The Parent Thread (Activity) has to wait for the connectors running in parallel to finish? (True or False)

Back 303

FALSE

Use the Connect-Wait method, and set it to -1 in order to get the activity to wait until the connectors have finished. Or set it to a positive number to specify the number of seconds to wait.

Front 304

Why can parallel running connectors not have the same step page?

Back 304

Each connector running in parallel makes a copy of the step page and returns the results to its copy. Because of this each connector needs a separate step page even if the connectors share the same applies to class. If the same step page were to be used the connector finishing last would overwrite the results from the connector that finished first.

Front 305

It is not possible to catch exceptions or check the step status using the StepStatusFail when rule in the connector step transition for connectors that run in parallel, since the result is not communicated from the child to the parent.

How should we handle errors?

Back 305

Make sure the Error Handling section on the connector rule specifies properties for the status values ensuring that the values are set on the connector page in case an error occurs.

When awakened, we need to examine the pyStatusValue on the connector pages for errors. (Jump on the parent activity step)

Front 306

How could we implement things so we could do some data entry while the connectors were loading?

Back 306

We would run a connector smart shape configured to run in parallel, with one connector (flow connector), going to an assignment shape, and another to a Connect-Wait connector activity. The flows are rejoined at the connect wait.

Front 307

We cannot use Named Pages with connectors that are run in parallel, why is this?

Back 307

Named pages are not passed to child requestors, so do not use named pages in the data mapping on the Request and Response tabs. Because connector simulations rely on named pages it does not work for connectors configured to run in parallel.

Front 308

Can we use parameters with connector's running in parallel?

Back 308

The parameter page is passed to the child requestor so it can be used in the data mapping for the request. However, the parameter page is not passed back to the parent requestor so it cannot be used in the response.

Front 309

How do we Queue a Connector?

Back 309

In the activity, for Execution Mode on the connector step, set it to "Queue".

On the Connector it's self, you should set the Intended For dropdown to "Queue".

The Connector's Request Processor should be configured for queuing.

Front 310

After our Connect- method in the activity, using the queue option, what method must follow it?

Back 310

Since setting a queue is a database operation, we need a Commit method after the queue.

Front 311

What happens in the background when queuing is used on a Connector?

Back 311

When queuing is used, each request is queued then processed later in the background by an agent. The next time that the agent associated with the queue runs, it will attempt to execute the request. The queuing characteristics are defined in the Connector's Request Processor.

Front 312

Which types of Connector's can be queued?

Back 312

- HTTP

- SOAP

- REST

- SAP

Front 313

What do we configure in the Connector's Request Processor?

Back 313

The name of the queue, how many times the associated agent should attempt to execute the request if it fails, and whether or not the results should be stored in the queue is configured within the connector's Connect Request Processor. It also has options for defining the class of the queue. We can define multiple queues.

Front 314

What is a Connect Request Processor rule/data instance?

Back 314

We define a Connect Request Processor data instance to support an asynchronous HTTP connector or SOAP connector. This data instance defines the queuing and de-queuing options for the connector.

Front 315

What standard queue class can we use for our connector queue? (for a Connect Request Processor rule)

Back 315

System-Queue-ExecutionRequest-Connect-Default

Or define your own that inherits from it.

Front 316

We can specify more than one queue, what must we have if we wish to use this configuration? (for a Connect Request Processor rule)

Back 316

When more than one queue is specified, when rules are required to determine which queue to use. The conditions are tested top to bottom so always leave the bottom row empty as the default queue.

Front 317

What are the de-queuing options meant to achieve? (for a Connect Request Processor rule)

Back 317

The De-queuing Options tab contains instructions for the agent on how to handle requests stored in the queues.

Front 318

On a Connect Request Processor rule, what should we set the maximum number of execution attempts to?

Back 318

Typically, we want to set this value to more than 1 so the agent can try again if the request fails the first time.

We have the option to keep the item in queue after all execution attempts have failed or after successful execution.

Front 319

What is the standard agent configured to process items in the default connector queue class called?

Back 319

ProcessConnectQueue in the Pega-IntSvcs ruleset.

Front 320

What do we do if we have created a custom queue class for our connector queue in regards to the Agent?

Back 320

For each custom queue that has been defined an agent needs to be created and configured to process items from it. Specify the custom queue class in the class field. The agent must be of Advanced mode. Specify the standard activity ProcessQueue to process items in the queue.

Front 321

How can we view queue item instances?

Back 321

In the SMA by selecting Agent Management > System Queue Management.

Front 322

In what case would we not see "Success" queue items in the System Queue Management Page (SMA) ?

Back 322

If the Connect Request Processor was not configured to keep items in the queue they are deleted after they are processed. So we will not see Success Items.

Front 323

What can incoming email messages trigger in Pega? (functionality wise)

Back 323

Inbound email based work-processing lets users take an action using an email response.

e.g

Create

Approve

Reject

Attach email contents to cases

Handle auto replies ect

Front 324

Where can we get an overview of email accounts and listeners available on the system?

Back 324

DesignerStudio > Integration > Email

Front 325

What are the tabs on the Email landing page?

Back 325

Inbound Email, Outbound Email, Email Listeners and Email Accounts.

Front 326

When do we need to check the create work checkbox on the Email Wizard?

Back 326

The create work checkbox needs to be checked if new work objects are to be created by the email service. It also needs to be checked if email-based processing, such as approvals or other actions on a work object, is to be performed using an email reply.

Front 327

In the Email Wizard, what can we set up for Email Listener?

Back 327

- Listener Name

- Folder to watch

- Service Package

- Email Account

- Service Class

- Requestor ID

- Requestor Password

Front 328

In the Service Package part of the Email Wizard, when would we select Stateless?

Back 328

The Processing Mode should be set to stateless if the services in this package can be executed by any requestor in a pool of requestors without regard to processing that the requestor performed earlier; otherwise, select stateful.

Front 329

What are the maximum types of rules the Email Wizard can create?

Back 329

- Email Listener

- Email Account

- Service Package

- Service

Front 330

What is the standard activity added to email services via the Email Wizard?

Back 330

pyCreateAndManageWorkFromEmail

Front 331

What is the standard page that incoming emails are mapped to (via the Request tab of the Email Service rule)?

Back 331

pyInboundEmail

This is broken up into properties on the pyInboundEmail page. e.g pyBody

Front 332

Where can we configure a reply to an email sent to pega?

Back 332

Response tab of the Email Service rule.

Front 333

What does the Email Listener do?

Back 333

It identifies the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, which email service rule to route messages to, and so on.

Note that the listener needs to be manually started after it has been created.

Front 334

How does an email know what case it is related to?

Back 334

An email related to an existing case contains an identifier linking it to the case. We can assume a case needs to be created if an identifier is not present.

Front 335

What is the standard response rule when you create a case via Email?

Back 335

The confirmation response is defined in the HTML rule Work-.EmailResponse and can easily be customized.

Front 336

Where are email attachments added?

Back 336

The Attachment list for the case

Front 337

What are common debug steps for email services?

Back 337

- Monitor the inbox to make sure email messages arrive and are deleted.

- Keep Messages on Server option is cleared for the messages to get deleted.

- Check the log for any errors related to the email service.

- Use Trace Open Rule on the service rule to trace an incoming email to see how it is processed.

Front 338

For work processing via incoming email what agent must be enabled?

Back 338

ProcessEmailRequest agent in the Pega-ProcessEngine ruleset

Front 339

What must we configure on an assignment shape to enable it for email processing?

Back 339

We need to configure the parameters on the Notification section on the assignment to enable an email to be sent and automatically processed when returned.

Front 340

What are the OOTB options to notify someone via email? (for assignments processed via email)

Back 340

Notify

Notify All

Notify Assignee

Notify All Assignees

Notify Party

Front 341

What is the OOTB correspondence rule used when notifying via email? (for email processing)

Back 341

Work-.pyEmailApprovalActions

When customising this we should always include the pzEmailActions tag, as thats how users take actions on the email.

Front 342

If a user sends an email to process an assignment and the case is locked what happens?

Back 342

If the case is locked when the approve email is received the sender is notified with an email telling them they can retry at a later time.

Front 343

How is the email response linked to the case and appropriate flow action?

Back 343

It is the identifier in the email subject that links the email response to appropriate case and flow action.

Front 344

How does pega identify the email conversation, to add it to the case? (In storing email conversations on a case)

Back 344

Pega 7 creates a unique ID in the Message-ID field in the email header of outbound emails. This ID is used to route any reply messages to the appropriate case.

Front 345

In the case we want email conversations saved in pega (this is without any processing via email functionality) what out of the box service and activity can we use?

Back 345

There is a standard Service Email rule called CreateEmailFlow that attaches a response message to the appropriate case. It uses the standard ProcessInboundEmail service activity. We need to configure an email listener to use CreateEmailFlow.

Front 346

What else does the CreateEmailFlow service do apart from attach emails to cases, when a message is incoming?

Back 346

In addition to attaching the email to the case, the email is also forwarded to the party who sent the initial email.

Front 347

If we wanted to combine storing email conversations on a case and doing work processing via incoming email how could we do that?

Back 347

If we want to create and manage work as well as support email conversations in parallel, separate listeners are required, or alternatively we need to combine the Work-.pyCreateAndManageWorkFromEmail and Work-.ProcessInboundEmail activities in one service.

Front 348

What can pega use to figure out if an email doesn't exist?

Back 348

Delivery Status Notification (DSN) messages

Front 349

If an auto reply message is sent to pega, how does it work it out and register that something needs to be done?

Back 349

If the email listener finds the string “AutoReply” anywhere in the message, it sets the DSN status code to 2.2.0 and maps the Auto-Reply text as the message body.

Front 350

What do we need to configure in order for DSN messages to be processed? (In Email Services)

Back 350

DSN messages are ignored unless Process Delivery Notifications are selected on the Process tab on the email listener.

Front 351

When Process Delivery Notifications is selected for the email listener, how are the DSN values mapped?

Back 351

When an Email listener is enabled to process DSN messages, the DSN data is available and can be mapped in the Service Email rule. The standard page Work-.pyInboundEmail contains properties that can be used to map the DSN information.

Front 352

If an email triggers a DSN message, we can use the Thread-Topic header in the email for what?

Back 352

The parseThreadTopicHeader utility can be used to map the information to properties on pyInboundEmail, which can then be used in an exception flow to route the case details to an operator.

Front 353

What is a consideration with DSN and creating new cases?

Back 353

If your Email Service is creating new cases we recommend either disabling DSN handling or implementing a business process that handles DSN message since DSN messages might otherwise cause looping resulting in an infinite number of cases being created.

Front 354

What is better about REST over SOAP?

Back 354

It's faster, more lightweight.

Front 355

REST operations are stateless? (true or false)

Back 355

True

No client context is stored on the server between requests

Front 356

What can we use to create a REST connector?

Back 356

The REST Connector wizard

Front 357

What is the first thing we enter in the Rest Connector Wizard?

Back 357

We are prompted to enter a URL for the REST service.

Front 358

What can the Rest Connector Wizard get from the service URL?

Back 358

The wizard analyses the URL and suggests the elements that may represent parameters. Each resource path and query string element in the URL is listed individually.

Front 359

In the Rest Connector Wizard, what do you do when you want resource path elements to be not static?

Back 359

Select "Is Parameter".

Front 360

By default the REST connector wizard will set Query String Parameters the same for all methods (GET, PUT, DELETE, POST) how can we customize them per method?

Back 360

Configure them in the select methods step of the Wizard

Front 361

If we have a file that is a good representation of a request/response from the client. What can we use this for in the REST Connector Wizard?

Back 361

We can use this to generate the class structure needed for communicating with the client, as well as the XML parse and stream rules to map the data

Front 362

What are the rules needed for a REST Service?

Back 362

REST Service

Service Activity

XML Stream for the response

Service Package

Front 363

Pega has a series of OOTB REST Service API's what does the Assignment API provide?

Back 363

The ability to obtain a list of assignments for a user, obtain the details of any specific assignment, and perform an assignment action.

Front 364

Pega has a series of OOTB REST Service API's what does the Authenticate API provide?

Back 364

allows you to verify user credentials.

Front 365

Pega has a series of OOTB REST Service API's what does the Cases API provide?

Back 365

The means to obtain a list of cases for a user, create a new case, obtain case details, and update a specific case.

Front 366

Pega has a series of OOTB REST Service API's what does the Casetypes API provide?

Back 366

The list of casetypes for an authenticated user.

Front 367

Pega has a series of OOTB REST Service API's what does the Data API facilitate?

Back 367

The process of obtaining the contents of a data page and obtaining the metadata for a specific data page.

Front 368

Pega has a series of OOTB REST Service API's what does the Docs API provide?

Back 368

Access to the complete documentation for the Pega API

Front 369

How do you secure Pega's REST Service API functionality?

Back 369

On the Edit Service Package dialog box for the API service package, ensure that Requires authentication, Use TLS/SSL (REST only), and Suppress Show-HTML are selected. Create and install TLS/SSL digital certificates on your web application server for the Pega application.

Front 370

How can we test the Pega API in Designer Studio for strong transport layer security?

Back 370

- The URL starts with "https://"

- The connection is using TLS 1.2

- The user is prompted for their Pega credentials the first time the Pega API is used in a browser session

Front 371

What role must the requestor have in order to access the PEGA API?

Back 371

To access the Pega API the requestor requires the PegaRules:PegaAPI role is explicitly added to the users access group.

Front 372

It is expected that multiple Pega API services are used together as part of a single process or multiple business application processes? (True or False?)

Back 372

TRUE

Front 373

What is a useful tool to do with the PEGA API that we can use to debug the responses, requests?

Back 373

The try it out functionality on the API Services

Front 374

What are some examples of Java EE compliant application servers that Pega can use?

Back 374

IBM WebSphere, Oracle WebLogic Server, Red Hat JBoss Enterprise Application Platform, and Apache Tomcat (web container only).

Front 375

What does the Client Tier do in Pega?

Back 375

This layer provides information on how users access the application. Users access the PRPC application either by opening the PRPC portal in a browser or as a portlet embedded in another portlet. PRPC can also be deployed as a service and accessed by using a web service or other clients.

Front 376

What does the Presentation Tier do in Pega?

Back 376

This layer represents the client application (PRPC) and dynamic HTML pages running on the client machine. PRPC applications use JEE technologies such as Java Server Pages (JSP) delivering strong HTML content and Servlets which handles the HTTP interaction between the client and the server.

Front 377

What does the Business Logic Tier do in Pega?

Back 377

This layer manages the interaction between the Web clients and the PRPC’s business logic. PRPC can be run in the following ways:

- Web Tier

- Enterprise Tier

- Embedded EJB

Front 378

The Business Logic Tier can be run in 3 ways in Pega. Explain running it in the Web Tier model?

Back 378

This calls Servlet directly in a servlet container such as Tomcat or in Application server such as WebSphere or JBOSS.

Front 379

The Business Logic Tier can be run in 3 ways in Pega. Explain running it in the Enterprise Tier model?

Back 379

We call the Servlet directly in the web-tier, this runs the engine EJB in the enterprise tier.

Front 380

The Business Logic Tier can be run in 3 ways in Pega. Explain running it in the Embedded EJB model?

Back 380

Having a Java Client execute the engine EJB directly in the enterprise tier.

Front 381

What does the Data Access Tier (Enterprise Information Systems Tier) do in Pega?

Back 381

Data is stored in a relational database.

The JDBC API is primarily used to connect JEE application servers to an external database, JMS is useful to connect to an enterprise messaging system. JCA defines a standard architecture for connecting to heterogeneous EIS’s such as ERP, legacy applications and so on.

Front 382

PRPC ‘assembles’ executable java as needed by generating and compiling java, then storing the class files back into the database table named ____________.

Back 382

pr_assembledclasses

Front 383

The run-time PRPC environment includes ‘engine’ and ‘application’ classes. The core PRPC engine is implemented through Java classes. Starting with _______ most of the PRPC ‘engine’ is actually loaded from the database table named ________________ .

Back 383

- PRPC v6.1

- pr_engineclasses

Front 384

What enables PRPC-based applications to be changed in a live system without having an outage or the need to redeploy?

Back 384

Custom Java Class Loaders

Front 385

What objects are stored in the database server?

Back 385

- Transaction Data (Work)

- Pega Rules

- Reference Data

- Core engine Java Classes

- The assembled application java classes

Front 386

In general when should you use EAR and when should you use WAR for deploying Pega?

Back 386

In general, EAR should be used when you have cross-system transactional integrity (two phase commits), JEE security requirements or enterprise standards for applications to be distributed as enterprise beans.

WAR can be used in the absence of such requirements and when simpler configuration and operations are desired.

Front 387

What are the 3 main application archives that must be deployed to the application server?

Back 387

- prweb.war or prpc_j2ee.ear (Pega Engine)

- The System Management Archive (sma)

- prhelp.war (Pega Help)

Front 388

What does prsysmgmt use to access those PRPC facilities represented as MBeans or Managed Beans and hosted inside the entity called MBean Server?

Back 388

Java Management eXtension (JMX) tech

Front 389

What does the EJB container provide?

Back 389

Common functions, such as transaction support through the EJB engine and the connection to other enterprise information systems through the resource adapter.

Front 390

What is the EJB engine hosted by in the pega deployment?

Back 390

prbeans.jar which also provides all EJBs support including the eTier engine EJB

Front 391

What is the PRPC resource adapter hosted by? (Part of the EJB Container)

Back 391

Through the pradapter RAR (Resource Adapter aRchive).

Front 392

What are Engine EJBs?

Back 392

Engine EJBs are stateless EJBs providing an interface between the PRServlet in the Web container and the Rule Engine container in the EJB container.

Front 393

What is the rules engine container?

Back 393

Rules Engine Container is a single container which does all processing and contains static content and data (stored as clipboard pages). Processing in the Rules engine container can be Bean managed or container managed transactions.

Front 394

What does the database EJB handle?

Back 394

The database EJB handles secondary transactions such as locking and caching, this EJB uses bean-managed transactions since direct access to the database is required for each transaction.

Front 395

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What is JAAS or Java Authentication and Authorization Service?

Back 395

It is a java security framework that provides, for example, a representation of user identity, a login service and a service that tests whether a user was granted a specific permission.

Front 396

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What is JDBC or Java Database Connectivity?

Back 396

PRPC uses JDBC for all database interactions including persistence. JDBC enables java-based applications to execute SQL statements.

Front 397

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What is JTA or Java Transaction API?

Back 397

It allows JEE components to participate in distributed transactions within the confines of a Transaction Manager. With the EAR deployment, JTA allows the support of two-phase commits as long as the database driver is an XA-type driver.

Front 398

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What does the JMS Server allow us to do?

Back 398

The JMS server plays an important role in transparently handling many aspects of message pulling or pushing through a message queue or a message topic area. When deployed as a WAR file, PRPC only supports a JMS Listener whereas when deployed as an EAR file, it is possible to implement a JMS MDB Listener.

Front 399

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What does the JNDI Server allow us to do?

Back 399

JNDI stands for Java Naming and Directory Interface. This allows named java objects of any type to be stored and accessed. We will encounter the use of JNDI in PRPC when creating Data-Admin-DB-Name instances for storing connection details of a database or when creating connection details in integration rules.

Front 400

In the Java EE landscape that Pega fits in to, there are other java frameworks we may need to leverage.

What does JavaMail do?

Back 400

JavaMail is another JEE API. It supports POP and IMAP protocols only and, as a result, PRPC supports only those two protocols. JavaMail is leveraged during Correspondence rules execution.

Front 401

PRPC has three configuration files local to each JVM configuration that often require some degree of modification or customization by application server administrators. These files are?

Back 401

prconfig.xml

prlogging.xml

prmbeans.properties

Front 402

What can be configured in prconfig.xml?

Back 402

PRPC server configuration file. Administrators must modify this file if they want to ‘classify’ a node (web, batch, agent, and listener) tune cache sizes, set alert thresholds or other behaviors specific to a single jvm (node).

Front 403

What can be configured in prlogging.xml?

Back 403

Administrators modify this file to implement log rolling, add custom log files, configure settings for integrating with PRPC ‘autonomic event services’ and ‘diagnostic cloud’ monitoring systems and to configure log filtering if required. Again editing this directly must be done only when behavior is specific to a single node.

Front 404

What can be configured in prmbeans.properties?

Back 404

The ‘mbean properties’ file controls the facilities available to the ‘management bean’ interface used by the pega-provided system management application or any custom JMX scripting. By default, there are restrictions on certain operations, like viewing user session business data on the clipboard. It is quite common to edit the mbean properties to lift such restrictions in the pre-production environment to provide better centralized debugging capabilities.

Front 405

What are some of the benefits of connection pooling?

Back 405

Improved performance, including garbage collection.

Front 406

Where can PRPC get connection details for the Database from?

Back 406

PRPC can leverage the JNDI data source defined as part of the application server or the servlet container (in case of tomcat) for the database connection details.

Front 407

What is it highly recommended that we do on the application server (to do with connection pool size) ?

Back 407

It is highly recommended that we set the connection pool size in the application server to make sure users are not waiting to acquire database connections.

Front 408

How should we decide what to set the connection pool size as on the application server?

Back 408

Careful introspection of alert log files helps to set the connection pool size.

Front 409

Database connection properties can be set in prconfig but we shouldn't do this, what should we do?

Back 409

In Tomcat the database connection should be defined specifically for our application by defining a resource definition in the context.xml file.

The rest of the time it should be done on the app server.

Front 410

What PRPC Caches are stored on the client file system?

Back 410

Static Content Cache

Front 411

What PRPC Caches are stored on the Server File System?

Back 411

Lookup List Cache

Static Content Cache

Front 412

What PRPC Caches are stored in Memory?

Back 412

Rule Instance Cache

Rule Assembly Cache

Conclusion Cache

Declarative Page Cache

Declarative Networks Cache

Front 413

What PRPC Caches are stored in the Database?

Back 413

Rule Assembly Cache

Conclusion Cache

Front 414

What is the Rule Instance Cache?

Back 414

This is a memory cache of rule data accessed through rule resolution. It records the XML payload of rules. It is set during the 'set the cache' step of rule resolution.

Front 415

When a rule is requested from the Rule Instance Cache, what are the 3 possible outcomes?

Back 415

- Cache Hit: This rule is in the cache, have it.

- Cache Miss: This rule isnt in the cache, i'll get it.

- Not Found: This rule isn't here.., I'll go.. oh wait, it's not here either. No idea.

Front 416

When a rule is a Cache Miss in the Rule Instance Cache, it is fetched from the database, it is then added to the cache, always. (True or False)

Back 416

False.

The rule may have to accessed several times, PRPC has an algorithm to decide how many times the rule must be accessed before it is added to the cache.

Front 417

What happens in the Rule Instance Cache when a rule gets updated?

Back 417

When the rule gets updated, the system checks the cache for any rule related to the changed rule and invalidates those entries, so that subsequent requests for this rule go to the database and get the updated rule information (rather than getting the outdated information from the cache).

Front 418

The Rule Instance Cache is made up of two parts, the Alias Cache and the Instance Cache, what do these do?

Back 418

The “alias cache” which captures rule resolution relationships and provides the pzInsKeys of the candidate rules.

The instance cache captures the blobs from database and stores the XML format in memory.

The alias cache says what rule we should run, the instance cache, caches the XML.

Front 419

What is the rules assembly cache?

Back 419

Rules Assembly is the process of generating and compiling all of the rules that need to be run by the Pega 7 system and for which Java compilation and generation is necessary. It actually provides access to the constructor of the java class generated.

Front 420

When the system calls a rule to be run, if that rule was never executed, the Rules Assembly process must? (There are 4 steps designed to maximize efficiency)

Back 420

1: Assemble the rule, including all the other rules required. (inc rule resolution)

2: Creates the Java code for the rule

3: The Java code is compiled and the resulting class is saved to the database

4: The class must be loaded by JVM for execution

Front 421

In all PRPC releases prior to v6.3 what was the Rule Assembly Cache called?

Back 421

FUA (First Use Assembly) cache

Front 422

In PRPC v 6.3, the cache was grouped in applications instead of ruleset lists, what was this called?

Back 422

Application Based Assembly Cache (ABA)

Front 423

ABA stores the Rule Assembly cache in three database tables, what are they?

Back 423

- pr_sys_appcache_shortcut: stores, mapped cache key to an assembled class name. Cache Key includes 'Top Level' application.

- pr_sys_appcache_dep: Inlined rule names for each assembled class

- pr_sys_appcache_entry: same as the shortcut table except the cache key includes 'owning application'.

Front 424

For the ABA Rule Assembly Cache, to support the sharing, the system also maintains the application hierarchy and rulesets in database tables, what are they?

Back 424

pr_sys_app_hierarchy_flat and pr_sys_app_ruleset_index respectively.

Front 425

ABA Rule Assembly Cache is used in 7.1 applications as well as 6.3, but only for certain rules, which rules?

Back 425

UI rules such as Harness, flow actions, sections, and paragraphs.

Front 426

In 7.1 ABA (Application based Assembly) has been replaced by what?

Back 426

VTable Virtual Rules Table

Front 427

Describe the Virtual Rules Table (VTABLE), which is used for most rule assembly caching in 7.1 onwards.

Back 427

Virtual Rules Table (VTable), which does not include inline rules and eliminates the context. VTable cache is stored in the database table named pr_sys_rule_impl and it contains only the mapping of the rule to the assembled classes.

Front 428

How does the Virtual Rules Table (VTABLE) work at runtime?

Back 428

It stores the key (Rule Class and name of the rule (Purpose)). When the rule gets saved, it creates an entry in the pr_sys_rule_impl table, saves the assembled class in the database table named pr_assembledclasses. When the rule gets invoked, it looks for the VTable cache and gets the mapped class name by searching the purpose.

Front 429

What are some of the benefits of using the VTABLE System for rule assembly caching?

Back 429

VTable caching offers several benefits such as the drastic reductions in the cache size and database table size, zero contention since updates happen only on the rule save and improved the performance significantly because the product ships with all Pega shipped Rules preassembled in the database table.

Front 430

VTable cache requires little configuration, as it is so lightweight, but there is one case where we would use the SMA for it, what is this?

Back 430

In rare cases, when the system pulse throws some exceptions or if rules are not consistent along different nodes, we have the option to use SMA to reload rules to make the same rule appear in all nodes. To do this, we navigate to Virtual Rule Table Cache Management page in SMA and then enter the name of the rule which we want to reload.

Front 431

What is the Static Assembler used for?

Back 431

The Static Assembler is useful in pre-assembling rules that are developed by your development team. Running the static assembler builds the VTable and Appcentric assembly cache. It makes sense to run the static assembler when new application rulesets are imported.

Front 432

What is the Static Content Cache?

Back 432

Static Content cache holds text and image files corresponding to the extracted text file and binary file rules. It is actually cached in two places, on the server and on the client. Static content refers to files that rarely change.

Front 433

A file is stored in the Static Content Cache on the Application Server, the user accesses it, where else might we find the file cached?

Back 433

Some of these files are stored in the client machine, typically on the browser cache. When users request data, it retrieves the data from the browser cache, which eliminates the need to request information from the server. By default, PRPC sets an expiration tag of 24 hours, so the file does not get updated from the server for 24 hours.

Front 434

We are about to restart PRPC and we want to make sure the static content cache is cleared, how do we do this?

Back 434

Static Content cache stored on the server file system is structured as sub-directories of the StaticContent common directory in the Pega temp directory. If you need to clear the static content cache at the next startup, delete the PegaRULES_Extract_Marker.txt file from the Pega temp directory before restarting the system.

Front 435

Static content stored in the server can also be managed using SMA in the ETier Static Content management page in the Advanced Category. What can we do there?

Back 435

There are reports and the summary provide statistics such as the number of files written, the number of files read from database, the elapsed time to write files, read files from database, time to invalidate rules, etc. This page also offers the ability to clear caches individually, such as lookup list, rule-file-cache, rule file and service export cache.

Front 436

Static Content caching performance can be improved by exporting the static content caching to edge servers. If the users are located all around the globe, users connecting to PRPC might see some performance issues when accessing the files since the cache is stored in a server and it depends on the network speed. How do we config this?

Back 436

Users who can access the edge servers should be assigned to a specific access group. Customize the stub activity shipped in the product (ApplicationProfileSetup) to set the edge server URL and then save it in a production ruleset. The production ruleset should then be added to the access group. Use the Extract Edge Server Files landing page to create the zip file and then import it to the corresponding edge server.

Front 437

What is the Look-Up List Cache?

Back 437

Lookup list cache stores data instances that are requested by rules that do a lookup on the PRPC database tables. This contains the XML format of the lookup list information displayed in drop-down boxes such as Smart Prompts or other list based controls. The system automatically deletes these files if the list becomes stale due to some operations.

Front 438

When should you consider clearing the Look-Up List Cache?

Back 438

It should be cleared rarely, but should definitely be cleared on the occasions when you import a file that updates these records or when there is an exception in the system pulse.

Front 439

What is the Conclusion Cache?

Back 439

Certain rules such as classes, field values, properties, property-alias, etc. are saved in the Conclusion cache. These rules are not saved in Rule cache and the rules also do not require assembly or compilation.

Front 440

In what database table is the ConclusionCache stored?

Back 440

pr4_rule_sysgen

Front 441

The Conclusion Cache isn't stored in memory via metadata. (true or false)

Back 441

False

This cache uses memory caching, the metadata information about these rules are stored in memory.

Front 442

The conclusion cache can be viewed in SMA in the Advanced category. What can we do here?

Back 442

The Conclusion cache page lists the details of each cache across rule categories (property, class, field value, etc.), it lists the size estimate, instance count, prune age, etc. It also lists options to clear cache for both memory and database.

Front 443

Starting in PRPC v6.2, the conclusion cache parameters were externalized and can now be overridden using dynamic system settings. How do we do this?

Back 443

To override these values, we should use the following as the setting purpose defined as:

prconfig/conclusioncache/typeName/minimumsize

prconfig/conclusioncahe/typeName/pruneatage

(typeName = Property or any others in the list)

Front 444

What does the Property Reference Cache do?

Back 444

The Property Reference Cache stores property references in memory based on its usage. Adjusting this memory is critical since it severely impacts performance.

Front 445

How do we know that the default value for the property reference cache is not enough?

Back 445

We access the factory report in the SMA, we go to the Property Reference Pool Report. Here we check the pruned count is 0, If you see “2nd class objects now ignored” then the system performance is being affected.

Front 446

What is the Declarative Network Cache?

Back 446

This cache supports how declarative processing functions. It uses the ruleset list to generate the cache and it lists various declarative networks that are associated with each ruleset list on a specific operator.

Front 447

Where are all the declarative network instances stored?

Back 447

In the pr_sys_decchg database table.

This act as a helper table in constructing the cache that is available on memory and also stores the relationships between various rules, however caching happens primarily in the memory.

Front 448

Why is the system pulse necessary?

Back 448

When PRPC is installed on a multi-node system, a copy of the various caches are stored on each node, and each of those nodes must be updated with rule changes. This update process is managed by the System Pulse functionality.

Front 449

Which database table is used to manage the system pulse?

Back 449

pr_sys_updatescache

Front 450

What causes the pr_sys_updatescache table to write a row?

Back 450

Saving a rule change (update, add, or delete)

Cache – for any changes to the rule cache (updates or deletes)

Index – when the Lucene index is changed

DELLC – when the lookup list cache is deleted

RFDEL – when any static content or rule-file- is deleted

IMPRT – when import occurs and it clears the lookup list and static content cache

RUF-X – when a function library is regenerated

Front 451

How often does the System Pulse run and what controls it?

Back 451

Every 60 seconds, the pulse (which is part of the standard PegaRULES agent) on each node wakes up (independently) and queries the pr_sys_updatescache table. The query retrieves records which are “not from this node” (which this node did not create), and which have a timestamp which falls within the window of time starting with the last pulse (or system startup) and now.

Front 452

Where can we find system pulse info in the SMA?

Back 452

System Pulse activity can be seen in System Management, under Administration > Pulse Status Page.

Front 453

What are the most common things high-availability can be used to support?

Back 453

- application server maintenance

- crash recovery

- software upgrades

Front 454

Explain what Horizontal scaling is?

Explain what Vertical scaling is?

(In regards to clustering)

Back 454

Horizontal Scaling: Multiple application servers are deployed on separate physical or virtual machines.

Vertical Scaling: Multiple PRPC servers are deployed on the same physical or virtual machines by running them on different port numbers.

Front 455

A Shared Storage repository is not key in high availability (true or false)

Back 455

False

A Shared Storage repository is the key component in achieving high availability because it’s used for crash recovery and Quiesce

Front 456

What features are needed in application servers for high availability?

Back 456

Features such as shared messages and buses to handle services and listeners during planned or unplanned outages.

Application servers such as websphere, weblogic or JBoss.

Front 457

PRPC comes with two roles that can be added to access groups for administrators who will be managing high available applications. What are they?

Back 457

PegaRULES:HighAvailabilityQuiesceInvestigator

and

PegaRULES:HighAvailabilityAdminstrator

Front 458

What is the PegaRULES:HighAvailabilityQuiesceInvestigator role used for?

Back 458

HighAvailabilityQuiesceInvestigator is given to administrative users who perform diagnositics or debug issues on a quiesced system. When a system is quiesced, the system reroutes all users other than the ones having this role. By default, a privilege named pxQuiesceAdminControl is created for granting this access.

Front 459

What is the PegaRULES:HighAvailabilityAdminstrator role used for?

Back 459

The High Availability Administrator role in addition to the pxQuiesceAdminControl privilege, offers the ability to access the high availability landing pages in Designer Studio.

Front 460

It is better to use AES or SMA than the Designer Studio High Availability landing page? (true or false)

Back 460

True

Since Designer Studio updates rely on System Pulse for the update to be applied on other servers. This mechanism is slower (requires at least two minutes for the system pulse to update other servers) than using AES or SMA.

Front 461

What are the three ways we can set Configuration values for high availability?

Back 461

1) Using prconfig.xml - available for all users on a server

2) Using dynamic system settings - available for all servers on a cluster

3) Using a shared prconfig.xml file – We use a shared drive or NFS to store the prconfig.xml, available to all servers

Front 462

Pega Applications have four sets of requestor types logging in to an application. They are?

Back 462

1) Browser Requestors - ID's begin with a H

2) Batch Requestors are background processes - ID's begin with B

3)Application Requestors (Services) - ID's begin with A

4) Portal Requestors (Service Portlet) - ID's begin with P

Front 463

Where can we view all current active requestors?

Back 463

SMA - Requestor Management

Front 464

The requestor type is a data instance record and it exists under the SysAdmin category (true or false?)

Back 464

True

Front 465

Requestor Types (APP, Browser ect) have definitions, where can we view all our definitions?

Back 465

System > General (landing page)

Front 466

There are two sets of requestor types, prpc and pega. The current version of PRPC uses?

Back 466

pega

prpc exists for backwards compat

Front 467

We want to modify browser sessions to use something other than PRPC:Unauthenticated before login, where can we do this?

Back 467

Open the BROWSER Requestor Type definition rule, change the access group.

Front 468

A PRThread is not related to a JVM thread but is a namespace used as a container for clipboard pages. (true or false?)

Back 468

True

Front 469

BROWSER requestor sessions get closed in one of three ways, what are they?

Back 469

1) User Logs off

2) Session times out

3) Server is restarted

Front 470

By default, a requestor session times out after 60 minutes of inactivity, while a PRThread and clipboard page times out after 30 and 15 minutes respectively. These values can be overwritten using?

Back 470

Dynamic system settings

Front 471

When the requestor timeout is reached, the corresponding information is saved in the disk by default. The requestor information is retained on the disk for a specified amount of time after which it is removed. What is the process called?

Back 471

Passivation

Front 472

What does the term Activation refer to? In user sessions

Back 472

This is the reverse process of restoring the passivated data back into memory. If a session has been passivated but is then accessed again before it is cleared out, it is Activated.

Front 473

In passivation we can customize DASS settings to write passivated sessions to the database instead of the disc, why would we not do this in high availability applications?

Back 473

In high availability applications shared storage between balanced servers must be used, so sessions can be activated from any server.

Front 474

What is the dynamic system setting for customizing where sessions are passivated (disc or db)?

Back 474

prconfig/initialization/persistrequestor/storage

Front 475

What is the dynamic system setting for customizing where passivated sessions are saved on the file server? (disc)

Back 475

prconfig/storage/class/passivation/rootpath

Front 476

Where can we view passivation settings on the SMA?

Back 476

Advanced > Passivation Management

(used for checking settings are performent)

Front 477

PRPC uses another timeout named Authentication timeout. Where is this configured and what does it do?

Back 477

This timeout is configured in the access group record. PRPC forces users to login after this timeout is reached.

In cases where external authentication is used this timeout is disabled. If authentication timeout is expired then the user should login again to activate their session.

Front 478

PRPC requires all requests from the same browser session to go to the same JVM. How do we achieve this in a high availability application?

Back 478

We must have a fit for purpose load balancer that supports “sticky” HTTP Sessions (also known as session affinity).

Front 479

For high availability applications, the load balancer must also support (apart from sticky sessions):

Back 479

- Automatic monitoring for any failure detection

- Disable a JVM so that it does not allow any new user sessions but allows existing user sessions to continue, to facilitate shutdown.

- Scripting capabilities to support cookie management, allocation of work to jvms, and so on.

Front 480

Session affinity or sticky sessions can be established in many ways, and PRPC uses cookies to manage sticky sessions. Where can we set these cookies for PRPC?

Back 480

The cookies can be set using the session/ha/quiesce/customSessionInvalidationMethod in prconfig.xml or in dynamic system settings.

Front 481

Explain what happens in Pega with Cold Failover?

Back 481

In a cold failover, load balancing systems send a heartbeat to the nodes to check if they are still running. This heartbeat can be configured in the application server and can be sent each minute, or once every two minutes or so. When the server is down, it sends a notification to the load balancer and moves the sessions to another server.

Front 482

During a crash, there is a setting helps in redrawing the user screen to bring back all values and restore the user interface to the previous state. What is that?

Back 482

session/ha/crash/RecordWorkInProgress=true This setting stores the user interface metadata in the shared file system.

Front 483

There are steps that occur to help recover a crashed session, 3 of them, what are they?

Back 483

1) PRPC saves the structure of UI and metadata (in shared storage)

2) The Load balancer finds the failed server, it removes that PRPC server from the load balancer pool

3) The users next request goes to a new server, data is retrieved.

Front 484

Pega can be configured to handle browser crashes, how does it handle those?

Back 484

In the case of High Availability applications, when the browser crashes, a new browser session connects to the correct server based on session affinity. The user interface metadata and clipboard are used to repaint the screen.

Front 485

In a multi-node clustered environment, these are the steps done to follow to upgrade the system. What are they?

Back 485

1) In the Load balancer console, disable the PRPC Server that is slated to be upgraded.

2) To start moving existing users, PRPC recommends using a process named Quiesce.

Front 486

Explain what Quiesce does?

Back 486

It is an accelerated passivation setting. When users send another request, it activates their session in another PRPC server without them losing any information. (the default is 5 secs)

Front 487

Where are the two places we can start Quiesce from?

Back 487

-AES

-SMA

Front 488

In Split-Schema architecture, we want to upgrade the users to a new version of PRPC, can we do this by creating a new Rules database (for the new version) alongside the old rules database?

Back 488

Yes

Pega 7 high availability features can then be used to move users from the old rule schema to the new schema on the production system to complete the upgrade.

Front 489

What are the 7 steps when performing an high-availability upgrade in a split schema?

Back 489

1) Freeze rule development in the existing system

2) Create a new schema

3) Migrate rules from the old schema to the new schema

4) Upgrade the new schema to a new PRPC release

5) Update the data instances in the existing data schema

6) Modify the DB connections to point to the new schema

7) Quiesce one server after another to perform a rolling start

Front 490

There are 4 basics flavours of Pega Mobile, what are they?

Back 490

1) Pega Mobile Web - accessed through web

2) Pega Mobile Client - Pega's App

3) Pega Mobile Mash-Up - Embed Pega in your app

4) Pega Mobile SDK - Embed Pega in your app, custom UI, custom app build

Front 491

What is the 2 major downsides to using Pega Mobile Web?

Back 491

No Offline Mode

No Access to device capabilities

Front 492

What is the Pega AMP?

Back 492

Pega AMP (Application Mobility Platform) is a platform for building, integrating, and managing native and hybrid mobile applications with PRPC. Pega AMP consists of a communications framework, a set of APIs, and services for mobile-specific tasks such as authentication, integration, GPS position reporting, and push notifications.

Front 493

What is the Pega AMP Manager?

Back 493

Pega AMP Manager provides the ability to manage users, devices, apps, and backend mobile services in an enterprise. Pega AMP Manager is the main component in implementing both Mobile Application Management (MAM) and Mobile Device Management (MDM) services.

Front 494

I want to access a Pega 6 application via mobile, how would I do that?

Back 494

Add the Pega Mobile ruleset to the application stack.

Front 495

When creating a Custom Mobile App in Pega (splash screens customized ect). What do we need to proceed?

Back 495

- A Pega Mobile Licence

- Application rule configured for custom app

- Upload our custom assets

- Set it up to work with our Mobile build server

Front 496

What do we do with the Assets zip file? (pega mobile)

Back 496

The development team can modify the images and upload it.

Front 497

The build process for the hybrid mobile app uses a hosted build server, which is a licensed product. There are two system-wide settings that we need to put in place based on our separate build server account. What are they?

Back 497

1) The build URL - DASS: pega/mobilebuild/baseurl in Pega-AppDefinition ruleset

2) The authentication profile - modify MobileBuildServerAuthentication modified to set the authentication scheme, user name, build server host name and so on.

Front 498

When you don't want your custom app's hosted in the APP store, what can you use instead?

Back 498

Pega's AMP Manager to host and distribute the apps.

Front 499

What can the Pega AMP Manager do?

Back 499

- Push Applications to users via access groups

- Show statics, how many users, devices and apps are set up.

- Auto-Remove the App when user is removed from access group

Front 500

How do we set up the AMP Manager to work?

Back 500

- Have the correct licence

- configure the application rule to communicate with AMP Manager

Front 501

What languages does the Pega SDK support for integration with?

Back 501

- Java

- Objective C

Front 502

Pega SLAs.

What is the name of the agent that enforces SLAs? And how often does it run?

Back 502

ServiceLevelsAgent

Every 30 seconds by default

Front 503

What happens if a case is locked when the ServiceLevelsAgent runs?

Back 503

An error is put against the queue's pxErrorList the pxLastExecutionDateTime will also be set to the time when the lock was attempted.

Front 504

In what activity is pxEvent on a SLA queue set for the first time?

Back 504

Assign-.AddAssign activity called. If a ServiceLevel rule is configured against the assignment, AddAssign creates a ServiceLevel queue item with the value of pxEvent set to “Goal”.

Front 505

The SLA agent "ServiceLevelsAgent" runs an activity called ProcessEvent. How does it handle pxEvent?

Back 505

ProcessEvent checks if the Service Level has run its course. If not, a new queue item is constructed using values from the currently examined queue item. The value of the new queue item’s pxEvent property is set using:

.pxEvent = Primary.pxEvent == "Goal" ? "Deadline" : "Late"

Front 506

What happens at the end of the ProcessEvent SLA activity?

Back 506

At the end of the ProcessEvent activity, the ExecuteSLA activity is called. The ExecuteSLA activity is where the Assignment’s ServiceLevel rule, if any, is opened and processed.

pxServiceLevelName holds the service rule name on the assignment.

Front 507

What is a WorkSLA? (as opposed to a Task SLA)

Back 507

It is an SLA defined against a Case rather than a single task

Front 508

Where can we set a Work level SLA?

Back 508

The Case Designer supports this value being set within the “Case Details” tab.

Front 509

How does a Work level SLA process in the background?

Back 509

It uses the OverallSLA flow in parallel to the case flow. pySLAName is taken from the case and transfered to the assign class for the workbasket used in the OverallSLA flow (default@orgname), this is .pxServiceLevelName

Front 510

Is it possible to set unique “.pySLAGoal” and “.pySLADeadline” DateTime properties on each case?

Back 510

Yes, For these properties to take effect, the ServiceLevel rule represented by “.pySLAName” must be configured to use those properties as the Goal and Deadline times, respectively.

Front 511

Is it possible to work on a case/assignment early when a SLA’s “Assignment Ready” is on "Timed Delay" (that has not been reached yet)?

Back 511

Yes. The confirm harness is displayed but the user can continue, the The “Assignment Ready” SLA value is set into Assign-.pyActionTime.

Front 512

Work level SLAs are closely related to the Quality and Processes report groups. Explain each.

Back 512

Quality” and “Processes” reports report against case tables. The difference between the two is that “Quality” reports report against resolved cases and "Processes" report against unresolved cases.

Front 513

Task level SLAs are closely related to the "Performance" and "Assignment" report groups. Explain each.

Back 513

“Performance” reports report against resolved items whereas “Assignments” reports report against open assignments.

They report against case history records that contain a “pyHistoryType” field.

Front 514

In task level SLAs we report against the history records, what are some key values that are used?

Back 514

The "HistoryType" a different letter is used for each (F for flow action).

Also “.pxAssignmentPastGoal” and “.pxAssignmentPastDeadline”, these are used to work out if an assignment is past goal, deadline or neither, and by how much.

Front 515

What does the urgency declare expression look like for work level SLAs?

Back 515

pxUrgencyWork =@min(100, @max(0,.pxUrgencyWorkClass + .pxUrgencyWorkAdjust + .pxUrgencyWorkSLA + .pxUrgencyPartyTotal + .pxUrgencyWorkStageSLA))

Front 516

What does the urgency declare expression look like for assignment level SLAs?

Back 516

pxUrgencyAssign = @min(100, @max(0, .pxUrgencyWork + .pxUrgancyAssignSLA + pyUrgencyAssignAdjust))

Front 517

An assignment is created an the urgency is computed, the assignments SLA increases the urgency, but the assignment's urgency is unaffected why is that?

Back 517

The assignment’s value for pxUrgencyWork is the value of the Work-.pxUrgencyWork's expression at the time the Assignment was created. Should the ServiceLevel increase work urgency after an assignment is created, any existing assignment would be unaffected.

Front 518

In assignment SLA's we want to implement it so the assignment's urgency is the same as the work item's urgency, how do we do this?

Back 518

- An advanced agent could be implemented that periodically examines every case.

- a different parallel flow that contains a single workbasket assignment could be spun off when each case is created, which updates the assignment urgency

Front 519

What are some common considerations with SLAs and Locking?

Back 519

- If the SLA has a high turnover (every hour counts), locking could slow down timeliness. We should design our locking strategy accordingly.

Front 520

XML MAPPING.

What is a Namespace Identifier and what does it become in Pega?

Back 520

-Gives an element a name

- Becomes properties of XML stream and parse, otherwise ignored.

Front 521

XML MAPPING.

What are annoymous complex type definitions and what do they become in Pega?

Back 521

- A complex type without a name at the top level of the schema

- Mapped via class

Front 522

XML MAPPING.

What are named complex type definitions and what do they become in Pega?

Back 522

- A named complex type at the top level of the schema

- Mapped via a class, uses the defined name, properties created for content within (attributes.., more complex content)

Front 523

XML MAPPING.

What are Scalar Sub-Elements and what do they become in Pega?

Back 523

-Reoccurring simple element

-C