Office Administration Cps Chapter 8 Vocabulary

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Analytical report

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Written document that presents basic information and facts as well as an analysis and interpretation of primary data obtained through formal research.

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Appendix

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Supplementary research material (sample questionnaire, sample letters written to respondents, and detailed data analysis) not included in the body of the report.

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Bibliography

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Alphabetical list of all information sources used for a report, including sources for citations included in the report; list of all references consulted by the author that contributed to the content of the report.

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Buffer

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Beginning paragraph in a negative letter that sets the stage for the information that follows.

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Chronological style

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Preparation of a written document according to the sequence in which events occurred.

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Coding

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Procedure used in research to assign a number to each response classification.

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Data collection

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Accumulation of data or facts from primary and secondary sources to analyze a research problem thoroughly and evaluate possible solutions to the problem.

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Deductive approach

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Writing a business letter so that the main idea is presented first, followed by facts and details and a positive, forward-looking closing statement; also referred to as a direct approach.

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Direct approach

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Writing a business letter so that the main idea is presented first, followed by facts and details and a positive, forward-looking closing statement; also referred to as a deductive approach.

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External report

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Written document that will be disseminated outside the organization; sometimes referred to as a radial report

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Findings

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Results of a research study that are summarized immediately following the presentation of the data as a capstone to the data analysis section of the report.

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Glossary

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Alphabetical list of terms defined for the reader.

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Goodwill

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Positive, clear, and courteous communication climate that develops when people work together within the organization or with others outside the organization; favorable attitude and feeling exhibited toward an individual and/or his or her organization.

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Horizontal report

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Communication at the same administrative level that may be distributed from department to department or division to division within the organization.

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Index

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Alphabetical list of names and subjects appearing at the end of a reference that contains page numbers where the names or subjects appear within the publication.

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Indirect approach

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Writing a business letter that conveys a negative response or some other form of bad news so that the details are presented first as a buffer, followed by the decision and a forward-looking closing statement; also referred to as an inductive approach.

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Inductive approach

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Writing a business letter that conveys a negative response or some other form of bad news so that the details are presented first as a buffer, followed by the decision and a forward-looking closing statement; also referred to as an indirect approach.

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Informational report

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Written document in which facts are presented in an organized, structured manner.

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Logical style

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Preparation of a written document according to patterns of reasoning.

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Main document

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Contents of a form letter prepared for the mail-merge function.

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Narrative reports

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Written documents that primarily include text material (words).

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Nontechnical reports

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Written documents that refrain from using technical language to convey information to people who do not have backgrounds in a given subject area.

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Personal interview

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Technique used to obtain responses to open-ended questions from a population or sample of individuals.

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Primary research

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Gathering original information to use as current data in a report.

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Progress report

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Written document that outlines steps already completed in a project and others that still need to be completed.

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Proposal

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Plan that includes information such as what the new development is, why it is important to the continued efficient operation of the business, how it will be used, and how much implementation will cost.

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Psychological style

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Preparation of a written document according to the receiver's needs.

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References

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Alphabetical list of all information sources that were directly cited within the body of the report; also referred to as works cited.

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Scheduled reports

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Written documents issued at regular, state intervals - weekly, monthly or quarterly.

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Secondary research

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Investigation to gather information that others have written and prepared as the basis for primary research.

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Special reports

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Written documents prepared on demand that concern unusual or nonrountine requests for information.

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Statistical reports

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Written documents that include primarily numerical data.

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Technical reports

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Written documents designed for conveying information to professionals within the field who will understand the specialized vocabulary and terminology included in the document.

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Vertical report

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Written document prepared for someone at a higher level within the organizational structure of the company or for someone at a lower level.

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Works cited

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Alphabetical listing of all information sources that are directly cited within a document; also referred to as references.