I served as a Bilingual Claims Representative for the Alexandria Social Security Administration Office. This office serves constituents from the entire DC Area; serving over 100,000 people a year. Due to limited staffing, my workload consisted of over 50 individual benefits cases per week. I engaged in the planning and coordinating of customer service and programmatic actions. In this position, I independently performed a variety of tasks utilizing my financial, analytical, judgment, procedural and technical skills. I planned and carried out work based on established guidelines and supervisor's stated priorities and deadlines. I analyzed and resolved difficult but routine problems within assigned area of responsibility, sometimes under the guidance of a senior specialist.
I assisted individuals in establishing entitlement to benefits under Social Security programs (Disability, Retirement, Widows, Children’s benefits, etc.) and processing applications for these benefits. I made contact with the public either in face-to-face interviews or by telephone. I …show more content…
Screening correspondence prepared for clarity, completeness of reply, and grammatical and procedural correctness and following up to ensure actions are completed. Implemented and maintained office control system; devised and implemented an automated correspondence status and tracking system, and evaluating and advising on procedures for providing office administrative support. I collected, compiled, and/or track data and statistical information. I participate in discussions, meetings to provide information, to investigate facts, to present conclusions, recommendations, and alternative, to obtain concurrence and develop alternative courses of actions. I managed task and task-related resources to ensure completion of
I assisted individuals in establishing entitlement to benefits under Social Security programs (Disability, Retirement, Widows, Children’s benefits, etc.) and processing applications for these benefits. I made contact with the public either in face-to-face interviews or by telephone. I …show more content…
Screening correspondence prepared for clarity, completeness of reply, and grammatical and procedural correctness and following up to ensure actions are completed. Implemented and maintained office control system; devised and implemented an automated correspondence status and tracking system, and evaluating and advising on procedures for providing office administrative support. I collected, compiled, and/or track data and statistical information. I participate in discussions, meetings to provide information, to investigate facts, to present conclusions, recommendations, and alternative, to obtain concurrence and develop alternative courses of actions. I managed task and task-related resources to ensure completion of