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11 Cards in this Set
- Front
- Back
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What is organizing? |
organizing creates and maintains relationships among all organizational resources by indicating which resources are to be used for specified activities. |
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steps of the organization process include? |
step 1- reflect plans and objectives step 2- establish major tasks step 3- divide major tasks into subtasks step 4- allocate resources and directives for subtasks step 5- evaluate results of organizing strategy utilize feedback |
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divison of labor is? |
the assignment of various portions of a particular task among a number of organization members. |
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what is the organization chart? why is it used? |
typically constructed in a pyramid form. The top has more responsibiltiy and authority than do those on the bottom. It species formal relationships within the firm and communicates to outsiders the complexity of the organization. |
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Describe a change agent? |
a person from inside or outside the organization who helps an organization transform itself by focusing on such matters as organizational effectiveness, improvement, and development. A change agent usually focuses his efforts on the effect of changing technologies, structures, and tasks on interpersonal and group relationships in the organization. The focus is on the people in the organization and their interactions.
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factors that affect organizational effectivness? |
technological (process, equipment), strcturual factors (policies, procedures), and people factors (attitudes, leadership skills, communication skills) |
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emotional intelligence |
the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as their emotions in relationships with others. It's characterized by self-awareness, self-motivation, self-regulation, empathy, and adeptness. |
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What is true communication? |
-- |
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what is feedback? |
Feedback is the destination's reaction to a message. |
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ten commandments for good listening |
1) stop talking 2) put the talker at ease 3) show the talker you want to listen 4)remove distractions 5) empathize with the talker 6) be patient 7) hold temper 8) go easy with argumentation 9) ask questions 10) stop talking |
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How can managers promote formal organizational communications? |
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