Kreation Certification Test

Front 1

What is the typical juice shelf life?

Back 1

3 Days if sealed and refrigerated. For best quality, refrigerate within 1-2 hours after purchase and consume the same day of purchase.

Front 2

I bought this bottle of "Relax" a day and a half ago and it doesnt look right. Should I still drink it?

Back 2

No, please return the bottle and its contents to a store for a refund.

Front 3

There are no expiration dates on your juice, how am I supposed to tell when it goes bad?

Back 3

Shelf life is typically 3 days from purchase date. We don't use expiration dates cause our juice is raw and made fresh daily. You can tell when it goes bad via looks and how it smells.

Front 4

What do you do with extra juices at the end of the night?

Back 4

We arrange it so we run out of juices at the end of every night. Juices are replaced each morning by fresh ones made that day.

Front 5

Can I come before closing and take juices that are going to waste?

Back 5

Sorry, our policy doesn't allow us to give away juices that are going to waste.

Front 6

Do you make your juices here at the store everyday?

Back 6

We make our juices at the Santa Monica facility and they are delivered here fresh each morning.

Front 7

What time do they bring the juices to the store?

Back 7

Before the store opens.

Front 8

What's the difference between organic and non-organic produce?

Back 8

Organic is the natural way to grow produce without the use of chemicals, pesticides, or GMO's.

Front 9

What is a GMO.

Back 9

GMO stands for Genetically Modified Organism. An organism who's genetics have been altered via genetic engineering.

Front 10

What is BPA? Are your bottle BPA free?

Back 10

Bisphenol A. It's a chemical used to make plastics, and yes all of our bottles are BPA free.

Front 11

There's no way you can have 100% Organic all the time. It's probably 90-95%

Back 11

We are 100% USDA Organic all of the time. We only use produce that is currently in season.

Front 12

HPP

Back 12

High pressure processing. Alternative to pasteurization that uses pressure to increase shelf life.

Front 13

Why shouldn't I drink HPP juices?

Back 13

any method of prolonging shelf life destroys or reduces the enzyme content of the juices that our body needs. the best benefit will be to drink the juices raw like we have.

Front 14

What are enzymes?

Back 14

Special proteins essential for every chemical reaction in the body.

Front 15

Why don't you have nutritional info on your products?

Back 15

Because we use hand selected produce and don't use mass manufactured produce the nutritional content will vary. Juices range anywhere from 50-300 calories. We are working on getting more specific nutritional info, but in the meantime we have Juice ID's found in the stores.

Front 16

What equipment do you use to make your juices?

Back 16

We use custom made cold pressed juicers. The specific model isn't available to the public.

Front 17

What are your best selling juices?

Back 17

They all sell very well, I can tell you my favorites!

Front 18

Where is your production facility?

Back 18

Santa, Monica. I can give your information to a manager if you have any further questions.

Front 19

Where do you buy your produce?

Back 19

I'm not sure. I can give your information to a manager if you have an further questions.

Front 20

Do you add sugar or water to your juices?

Back 20

No, Furthermore all of the ingredients are accurately listed on the label. No hidden ingredients.

Front 21

What's the difference between bottled juices and juices from the bar?

Back 21

The bottle's juices are cold pressed. Heat and oxidation kills the enzymes in the juices which restricts the full nutritional content of the juice.

Front 22

Should I get a cold pressed juice or order something from the juice bar?

Back 22

We recommend the cold pressed juices to get the full nutritional value of the fruits and vegetables. Make sure you drink your custom juices within 30 minutes to get the best nutritional value.

Front 23

Can you grab me a juice from the back?

Back 23

All juices were made fresh and delivered this morning, there's no difference between the ones in the front and back fridge.

Front 24

How id the cold pressed coffee made and why is it different?

Back 24

the coffee is slowly extracted with cold water, so it's more concentrated but naturally seems sweeter due to a lower acidity.

Front 25

What is the shelf life of the cold pressed coffee?

Back 25

1-2 weeks.

Front 26

What are the proportions in your juices?

Back 26

That's confidential, I can tell you the ingredients, but not the proportions of them.

Front 27

What does pH stand for and what is pH balance?

Back 27

pH stands for potential Hydrogen. Below 7 becomes increasingly acidic, and above 7 becomes increasingly alkaline. Ideal pH balance is 7 or slightly alkaline.

Front 28

What is alkaline water and what are its benefits?

Back 28

Alkaline water has a pH level above 7. It's 6 times as hydrating as regular water. It also reduces the acidity of your body and helps prevent cell disease and is good for your skin and helps with weight loss.

Front 29

How do you make your alkaline water?

Back 29

I'm not entirely sure but you can email [e-mail] with any further questions.

Front 30

What is dehydration and why are your nuts dehydrated and not roasted?

Back 30

Dehydration is the process of removing moisture from a product using low temperatures. Roasting uses high temperatures releasing carcinogens and introducing acidity to the product.

Front 31

Chia seed vs Mugwort Seed.

Back 31

Chia seed is the most protein dense natural plant. Mugwort is good for day to day ailments. Good for the liver. They are both also great for digestion.

Front 32

Activated charcoal.

Back 32

Great for treating poisonings, overdoses, hangovers, and spider bites. Helps absorb 60% of toxins making it ideal for detoxing.

Front 33

Almond yogurt dairy free?

Back 33

Our yogurts contain some dairy from the added probiotics.

Front 34

What's the difference between the tonics and juice bottles?

Back 34

tonics have added superfoods which are more concentrated and medicinal

Front 35

Premium vs non premium juices

Back 35

Premium juices have added superfoods which are more nutrient dense. Regular juices are more fruit and vegetable based. We also offer 1$ back for the premium bottles.

Front 36

What is a superfood?

Back 36

Nutrient dense foods with specific health benefits

Front 37

What is gluten?

Back 37

Gluten is a protein found in wheat and certain grains.

Front 38

What is celiac disease?

Back 38

Auto-immune disease triggered by the consumption of gluten. It is a disease not an allergy. 1% of the population.

Front 39

Is your wheatgrass gluten free?

Back 39

Yes, gluten is found in the seeds of the wheat only. We harvest the wheatgrass before they bare any seeds so they are gluten free.

Front 40

What are the benefits of drinking wheatgrass juice?

Back 40

Great for your lungs, blood, heart. 15 pounds of wheatgrass is roughly equivalent to 350 pounds of normal garden green vegetables.

Front 41

What juices are good for meal replacements?

Back 41

Green-tastic, Berryatric, Chai-licious, Balance.

-Protein -Nuts -Avocado -Banana

Front 42

What do you recommend for energy?

Back 42

Enhance, Energy Tonic, 50 Shades of Green, Green4.

-Greens, -Cacao, Maca

Front 43

Sex drive?

Back 43

Sexy tonic, Enhance, Nourish, Sassy

-Maca, -Watermelon -Saffron, -Ginger

Front 44

Inflammation?

Back 44

Serenity, 50 Shades of Green, Clarity, Marjans

-Turmeric, -Ginger, -Pineapple, -Chia Seeds

Front 45

Digestion?

Back 45

Balance, Marjans, Chia Seed Juice,

-Flaxseed, -Chia seed,

Front 46

Hair and Nails?

Back 46

Nourish, Relax, Illuminate, Rosy Aura

-Greens, -Carrots, -Yams,

Front 47

Heart, blood and health?

Back 47

Heart Expander tonic, Trinity Twist, Heart, 50 Shades

-Beets, Chia seeds, Pomegranate, Wheatgrass

Front 48

Skin?

Back 48

Aloe Vera Water, Skin tonic, Marjans, Glow

-greens, -Aloe vera, -Chia seeds

Front 49

PMS?

Back 49

Rosy Aura, 50 shades, synchronize, wellness smoothies.

Front 50

Losing Weight

Back 50

Slim Master, Master Cleanse, Serenity, Lemon Water

Front 51

Muscles?

Back 51

Balance, Smoothies, Nuts, Hummus. Protein Power.

Front 52

Stomach?

Back 52

Harmony, greentastic, khakshir, young coconut.

-Ginger, mint, Turrmeric.

Front 53

Liver Detox

Back 53

Unity12, Strength, Khakshir, green 3.

-Turmeric, -Beets, -Greens

Front 54

Kidney Health?

Back 54

Clarity, Green 2, Berryatric, Modify

-Cucumber, -Celery, -Apples, -Berries.

Front 55

Headaches?

Back 55

50 Shades of Green, Synchronize, Lavender/ Peppermint Water.

Front 56

Sleep?

Back 56

Sleep tonic, Lavender Water, Walnut Mylk, Almond Mylk.

-Lavender, walnuts, almonds.

Front 57

Anxiety?

Back 57

de-Stress, Relax, Cashew Mylk, Enhance

-Almonds, Coconut, Maca, Cashews

Front 58

Cold/Sickness?

Back 58

Antibiotic tonic, Serenity, Feel better tonic, Vitamin C tonic.

Front 59

Pregnant?

Back 59

Ask your doctor.

Front 60

Cancer?

Back 60

Ask your doctor.

Front 61

Will I lose weight if i Kleanse?

Back 61

A lot of people do, however the focus should not be weight loss, it should be getting your body balanced and free of any harmful toxins.

Front 62

What is the difference between lvl 1-3 kleanse?

Back 62

Level one contains more sugars and proteins, and as the levels increase the fruitier juices are replaced with ones heavier on the greens with fewer calories.

Front 63

Why is scrubbing and dry brushing important when you kleanse?

Back 63

Scrubbing and dry brushing removes dead skin cells allowing toxins to be released from your body much easier.

Front 64

Can I eat during my kleanse?

Back 64

Only if absolutely necessary. it's best to have a salad without any dressing or a low salt vegetable broth. You should also chew it as much as you can to help absorb as many enzymes as you can with your saliva.

Front 65

I don't want to lose weight, but I need to detox.

Back 65

Double or triple up on the protein drinks, or add some of our raw foods to your kleanse.

Front 66

Can I customize my kleanse by substituting some juices

Back 66

Absolutely.

Front 67

Can I substitute juice for water or vice versa?

Back 67

No, the mix of 6 juices and 2 waters is carefully designed, however we do encourage you to purchase extra juice or water if you require.

Front 68

Will I get Diarreah or other side effects if I kleanse?

Back 68

It's possible, but it just indicates that your kleanse is working properly by ridding your body of these toxins. Also thee symptons typically pass after the 2nd or 3rd day.

Front 69

How many days should i kleanse?

Back 69

For best results we recommend 7 day premium kleanse. you will need a minimum of 3 days to see any results. The first 3 days your body cuts all pollutants, and the next days your body heals the cells.

Front 70

How do I prepare for a kleanse?

Back 70

1-3 days before you begin, phase out heavy foods, processed and pasteurized foods, animal products, caffeine, alcohol and sugar. This will help magnify the kleanse results and achieve them faster.

Front 71

What do I do after my kleanse?

Back 71

Continue to incorporate juices into your diet. Avoid processed and pasteurized foods the first 24 hours after your kleanse.

Front 72

Do I have to take my juices in the order you mark them?

Back 72

No, however the order has been carefully thought out so you get a certain number of calories throughout the day consistent with your typical diet.

Front 73

Can i work out on a kleanse?

Back 73

Yes, but listen to your body. It will be very busy on a cellular level so your energy level will vary day to day.

Front 74

Customer wants refund

Back 74

-Identify Problem

-Ask for receipt

-Offer replacement

-Refund up to 30$ with store manager approval.

-over30$ with upper management approval

-write it all in EOD

Front 75

Customer paid with credit card and wants refund in cash

Back 75

Sorry we can only refund in the original form of payment.

-Call Sean

Front 76

Can I call/email Marjan?

Back 76

I don't have that information, but you can email [e-mail] with any questions.

Also I cant take down your information and have somebody contact you right away.

Front 77

Juice made me sick and I want refund + expenses paid.

Back 77

-I'm sorry you're not feeling well (don't admit fault)

-Assure them you haven't had any other related illness.

-Food poisoning form

-I'll send this to HQ and have somebody contact you shortly.

Front 78

Customer Overcharged

Back 78

-Ask for receipt

-See if customer typed pin instead of tip

-verify purchase with customer

-Issue refund through store manager. <30$

30$> upper management.

Front 79

Customer lost gift card.

Back 79

Print gift card inquiry form.

Contact Sean.

Front 80

Wants refund for kleanse not completed.

Back 80

-Verify receipt

-Offer store credit

-Get approval from upper management for refund

Front 81

Customer Left belongings in store

Back 81

-Have manager place in safe.

-If it's a credit card, show identification

Front 82

I'm Running late and can't make it to work, Who do i Contact?

Back 82

Contact store manager, Contact upper management, Put in EOD

Front 83

Register is less than what it should be when opening.

Back 83

Notify store manager, record amount it is short in EOD, open with correct amount, If it's more than 30$ contact upper management.

Front 84

Safe is short

Back 84

Inform store manager, Manager should do payout to correct safe amount, put all into in EOD, over 30$ contact upper management.

Front 85

Shopkeep doesnt work for credit cards,

Back 85

Ask if customer can pay with cash, If not write down credit card information and tell them we will run it when it starts to work.

Front 86

Power is shut down

Back 86

Check neighbors, Check breaker box/ switches, Contact upper management, make sure juices stay cold. Dry ice if necessary. manually track transactions

Front 87

Living wall

Back 87

Kreations design team, you can ask further questions at [e-mail]

Front 88

Music?

Back 88

select playlist check with Sean

Front 89

Request day off?

Back 89

time off request and shift exchange form.

Front 90

Celebrities?

Back 90

Friendly, enter name in visitor section of EOD.

Front 91

Somebody falls?

Back 91

Refer to emergency procedure poster, create incident report, report any serious incident to upper management.

Front 92

Somebody asks for a donation?

Back 92

Provide donation form with tax ID #

manager should fill out and fax office for approval

Front 93

what do I do if the health department stops by?

Back 93

notify upper management, mae sure they have proper identification, have health department folder ready at all times, make sure they email upper management.

Front 94

Customer asks what sales are.

Back 94

That's confidential and I don't have access to it.

Front 95

Employee cell phone use policy?

Back 95

No cell phone use is permitted during an employee's shift except for emergencies.

Front 96

Employee needs to contact another store or somebody within the company.

Back 96

Kreation Directory.

Front 97

Application?

Back 97

Ask them to email resume to [e-mail] with location and position applying for.