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50 Cards in this Set
- Front
- Back
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What are the 8 characteristics of communication? |
- an event -power and privilege -sends a message -multiple channels -not encoded or decoded -give meaning -content and relational dimensions -governed by rules and involves values |
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Different types of communications |
Public Mass Group Interpersonal Interpersonal |
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Myths of communication |
Everyone is an expert Will solve any problem Can break down Inherently good More communication is good |
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5 needs met by communication |
Physical Spiritual Relational Instrumental Identity |
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3 types of noise |
Physical Physiological Psychological |
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3 triggers |
Sleep Hunger Temperature |
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What should you NOT tell someone |
Calm down Come here Don’t tell me what to do What do you want me to do about it |
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What is verbal judo |
A proven communication method that diffuses confrontations and generates cooperation |
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Major themes of verbal judo |
Respect others Empathy Tolerance Dignity |
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Benefits of judo |
Reducing stress No conflict, tension or abuse Helping us have more open and satisfying relationships |
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Verbal judo goals |
Safety Enhance professionalism Increase efficiency by improving performance
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What does “Ju” mean |
Ju- gentle |
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What does “do” mean in judo |
Way |
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What does judo mean |
The gentle way |
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How do you deal with verbal attack ? |
Know what is happening Recognize it is directed at you Laugh it off |
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Art of the chameleon |
Blend-ability Flexibility Adaptability |
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What are the three types of people |
Nice Difficult Wimps |
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Who are the difficult people |
Ask why, what for or even why’s that Like to argue Don’t do what you told them to do |
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Wimps are |
They complain Talk behind your back Don’t have the guts to challenge you Sound and appear to be nice |
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Who are the nice people |
Cooperate Do what they tell you Have a hard time saying no |
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4 steps of paraphrasing |
Listen Inform the person you want to summarize with Summarize Allow the person to reply |
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What are two things that can be effective when dealing with difficult people |
Let the person say whatever they want as long as they are doing what you say Always go for the win/win situation |
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Why we communicate |
Meets physical needs Meets relational needs Fills identity needs |
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Elements of communication are |
Source Receiver Encoding Decoding Messages Channels |
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Three models of communication are |
Action Interaction Transaction |
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Action model |
One-way model that has all the elements of communication |
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Interaction model |
Two way model - adds feedback and context |
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Transaction model |
Communication is simultaneous - both sender and receiver shape message -both sender and receiver have responsibility |
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Risks of CMC |
Privacy Security Identity |
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5 effects of CMC |
Omnipresent Multimodal Permits multitasking Allows networked individualism Affects well being and happiness - cyber bullying |
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Characteristics of competent communicators |
Self awareness Adaptability Empathy Cognitive complexity |
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Structure of a briefing note |
Purpose/issue Summary of the facts Conclusion |
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Suggested headings for a briefing note |
Issue Background information Current status Key considerations Recommendations/options/implications Conclusion |
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What is a proposal |
A format method of making a request |
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4 components to a proposal |
Identify the problem Identify the solution Evaluation of problem/solution Recommended solution |
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Primary influence goals |
Change orientation Change relationship Obtain permission Enforce rights and obligations |
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Some common behaviours during acts of deception |
False smile Vocal pitch Body movement Speech errors Eye behaviours |
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Primary influence goals |
Gain assistance Give advice Share activity Change orientation Change relationship |
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Deception is |
The knowing and intentional transmission of information to create a false belief in the receiver -High, medium, low stake lies |
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Defining deception and it’s elements : the sender must |
Know the information is false Be transmitting the information on purpose Be attempting to make the receiver believe the information |
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The diversity of deceptive acts To: |
Benefit the hearer Protect your privacy Help you avoid conflict Make yourself look better Get revenge Hurt someone |
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Acts of simulation |
Falsification Exaggeration |
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Acts of dissimulation |
Omission Equivocation |
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How to handle a wimp |
Ask them to share their thoughts Don’t embarrass them |
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Mushin means |
Unbiased mind |
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Why is it important to be empathetic |
Humanizes you More understanding |
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Cognitive complexity |
Consider a number of different ways why a situation is happening |
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Strong communicators are |
Confident Honest Speak clearly Intelligent/knowledge Self aware |
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How long should the introduction be in a briefing note |
2-3 sentences |
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Should you put new information in a conclusion |
No |
