Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

91 Cards in this Set

  • Front
  • Back
impersonal communication
occurs when we treat people as objects or respond to their roles rather than to who they are as unique people
interpersonal attraction
is the degree to which you desire to form and possibly maintain an interpersonal relationship
short term initial attraction
is the degree to which you sense a potential for developing an interpersonal relationship
long term maintenance attraction
type that sustains relationships like best friends marriages
fact that we are more likely to be attracted to people who are nearer to us physically and geographically than to those who are farther away
matching hypothesis
tendancy to seek out individuals who represent the same level of physical attractiveness we do
need to include otheres in our activities or to be included in theirs
need to make decisions and take responsibilty or level of willingness to accept others' decision making
need to be loved or willingness to give love
nonverbal cues that signify likeing
uncertainty reduction theory
explanation of how we use info as we endeavor to reduce our uncertainty especially as it relates to communicating with others
social penetration model
illustrates how much and what kind of info we reavel in carious stages of a relationship
preinteraction awareness stage
observe a person or even talk with others about that person without having direct contact
initation stage
talking responding to each other's questions
exploration stage
begin to share more in depth info, minimal physical contact
intensification stage
start to depend on each other for self confirmation meaning that your partner's opinion of or feelings about you weigh more heavily than those of thoers
provide primary confirmation of each other's self concept and communication is highly personalized and synchronized
turmoil stage
involves an increase in conflict as one or both parnters find more faults in each other
stagnation stage
occurs when relationship loses in vitalityand the parnters become complacment
de intensification stage
involves significantly decreased interaction increased physical emotionaland psychological distance
individualization stage
partners tend to defind their lives more as individuals and less as a couple or a unit
separation stage
indiciduals make an intentional desicion to minimize or eliminate further interpersonal interaction
post interaction stage
relationship over
relational dialectics
theory that relationships are constantly changign
interpersonal conflict
struggle that occurs when two people cannot agree on a way to meet their needs
constructive conflict
characterized by cooperation in dealing with differences and can help identify which elements of a relationnshp need to change or be improved
destructive conflict
may start as a small arguement but intensifies when other issues are brought into question
reflects a basic lack of inderstanding one person misunderstands the meaning in a message
simple conflict
stems from differences in ideas definitions perceptions or goals
ego conflict
people attack others self esteem
symbolic displacement
when people engage in one conflict through or in place of another symbolically relatioed one


when a participants behavior is an expresssion of displaced or unconscious meaning of which participants behavior is an expression of displaced or unconsious meaning that both parties might be unaware of
serial arguments
argumentative episodes focused ona given issue that occur at least twice
irresolvable conflict
one or both of the parties deem the conflict impossible to resolve
interpersonal power
ability to influence another in the direction we desire
complementary relationship
one partner willingly and continuously cedes power to the other
symmetrical relationships
similar degrees of control on the part of each person
parallel relationship
power coninutally shifts from one partner to the other depending on the nature of the interaction or situation
assertive communication
takes the other person's feelings and rights into account
aggressive communication
nonconfrontational style
placating distracting computing withdrawing and giving in
confrontational style
win lose philosophy they will win at the expense of the other
cooperative style
view conflicts as set of problems to be solbed rather than a competition
small group
three to fifteen people who share common purpose who feel a sense of belonging to a group
small group communication
transactive process of creating meaning among three to fifteen people who share a common purpose
coordinated group of people organized to work together to achieve a specific common goal
primary group
exists to fulfuill basic human needs (FAMILY)
study group
meets to learn new ideas
therapy group
provedes treatment for the personal problems that group memebers may have (AA)
problem solving group
exists to resolve an issue or overcome an unsatisfactory situation or obstacle and achieve a goal
focus group
small group of people who are asked to discuss a particular topic or issue
social group
exist just for the joy of socializeinig with others
task role
hehaiiors that help the group achieve its goal and accomplish its work
social role
behavior that manages relationships aand affects teh group climate
individual role
focus attention on teh individual rather than the group
team ground rules
expectations for the group
ability to influence other's behavior
legitimate power
someone elected or appointed you to a posistion of power
referent power
people like you
expert power
people who are perceived as informed or knowledgable
reward power
people who grant favors money or others rewards have more power than people who cant provide such rewards
coercive power
punish people to get what you want
degree of attraction that memebers of a group feel toward one another and the group
communication interaction pattern
consistent pattern of who talk to whom
group deviate
member of the group that has a differing opinion
orientation phase
adjust to whos in the group and what they will be doing
primary tension
tension that reults from the uncertainty and discomfort people experience when tehy meet for the first time
conflict phase
conflict that arises also called secondary tension
emergence phase
group begins to solidify a common point of view
reinforcement phase
members struggle through getting acquainted developing cohesiveness comteting for status and prominence and puzzeling over action the group could take
bona fide persepective
suggests that the context and boundries for the groups in which we participate move and change
functional approach
describes the kinds of behaviors or function that lead to better quality solutions and decisions in group deliberations
vigilant thinkers
pay attention to teh process of how problems are solved
results driven structure
organized around the action steps that is neeeds to take to achieve its goal
way group or team discussion is organized to follow a prescribed agenda
includes give and take discussion and teh responsiveness of group members to the comments of others
reflective thinking
defining and analyzing a problem identifying solutions picking a solutionand putting the solution into practice
force field analysis technique
worrks best when group has identified a clear goal and needs to assess what is happening now that owuld increase the probablilty that the goal willbe achieved
generation application comination and extension of new ideas
silent brainstorming
nominal group technique
ability to influence others through communication
trait approach to leadership
suggests that there are certain attributes or traits that make lealders
functional approach to leadership
categorizes essential leadership behaviors or functions that need to be performed to enhance the workds of a group
task functions
include behaviors that help the group or team get the work done
process functions
help maintain a harmonious group climate by fostering amiable relationships in teh group and encourage team members to share info with one another
sytles approach to leadership
suggests that leaders operate in one of three styles

laissez faire
authoritairan leaders
influence by giving orders and controlling
democrated leader
consults and discusses with group
laissex fiare leader
takes a hands off laid back approach to leading
situational approach to leadership
views leadership as an interactive process in which such factors as culture time limitations group memeber personalityes and the work the group need to do determine a particular style of leadership
transformational approach to leadership
influences group by transforming the group giving it a new vision
discussion about discussion