Gator Domino's Assistant Manager Training

Front 1

What does TME mean?

Back 1

Team Member Empowerment
This means that every team member is empowered with the ability to make things right for a customer.

Front 2

What does HTA mean?

Back 2

Heightened Time Awareness

Front 3

What is the MRG?

Back 3

Manager's Reference Guide

Front 4

What is a One Minute Reprimand?

Back 4

A tool for corrective actions taken from Ken Blanchards's book The One Minute Manager.

Front 5

What does OSHA stand for?

Back 5

Occupational Safety and Health Administration.

Front 6

What is PSI?

Back 6

Product, Service, Image

Front 7

What are SMAC objectives?

Back 7

SMAC objectives are purposes that are specifc, measurable, achievable, and compatible (with organizational goals.)

Front 8

What is Domino's definition of smart hustle?

Back 8

The act of always moving with purpose, as quickly as possible, without ever jeopardizing the safety of yourself or anyone else.

Front 9

What are five of the twelve characteristics that are used to evaluate all team members?

Back 9

Attendance/Punctuality
Uniform and Image
Taking Ownership for Mistakes
Completing Assigned Tasks
Customer Focus
Customer Relations
Flexibility
Professionalism
Integrity
Problem Solving
Demonstrating Leadership

Front 10

What four things should you do during a robbery?

Back 10

Stay Calm
Cooperate (Don't resist or hesitate)
Observe details about the robber if it is safe to do so.
Keep the robber informed of what is going on to prevent suprises.

Front 11

What is the safety hotline number?

Back 11

1-800-284-0911

Front 12

What is the maximum number of full trays you can carry?

Back 12

Two

Front 13

What are the main reasons you would call the safety hotline?

Back 13

OSHA inspections
Robberies
Auto accidents
Serious safety or security incidents.

Front 14

What is the procedure for making bank deposits?

Back 14

Disguise deposit
Take deposit by two team members in seperate vehicles
One team member checks the parking lot while the other stays in the locked store.
First team member checks deposit area by sweeping headlights.
Second team member drives up to the deposit slot and makes the deposit.

Front 15

What three things should everyone do to prevent slips and falls?

Back 15

Keep the floor dry
Wear slip resistant shoes
Fix damage to the floor immediately

Front 16

What 11 things should you do to reduce the risk of robbery?

Back 16

Keep the back door locked
Identify people before allowing entry
Maintain adequate lighting
Monitor keys and cash
Coach and enforce safety policies
Make security callbacks
Acknowledge walk-in customers
Identify suspicious orders
Don't talk about sales or money
Announce "carryout" or "driver in" to indicate that others are in the store
Check IDs

Front 17

If an injury occurs in the store, what is the first thing that you should do?

Back 17

Determine if medical assistance is needed.

Front 18

How often should fire extinguishers be checked by a Team Member?

Back 18

Monthly

Front 19

What is the single most important factor concerning the security of your store?

Back 19

The amount of money in the store

Front 20

If a driver is robbed while making a delivery, what is the first thing he or she should do?

Back 20

Go to the nearest safe phone and call the police and then go to the store manager.

Front 21

What items must you check when you do a vehicle inspection?

Back 21

Brakes
Wipers
Horn
Safety Belt
Valid Insurance
Turn Signals
Tail Lights
Backup Lights
Brake Lights
Tire Tread
Headlights

Front 22

What are the three main sources for safety and security information?

Back 22

MRG
GM
Books 1-3

Front 23

According to the Fire Prevention Plan in the MRG, what is the first thing you must do if a fire occurs?

Back 23

Evacuate all customers and Team Members. (Check the restroom too)

Front 24

What areas of the operation impact customer service?

Back 24

Product
Service
Image
Safety

Front 25

What ten things should a CSR do when serving a carryout customer?

Back 25

Smile
Make Eye Contact
Greet Promptly
Get name
Check order accuracy
Correctly handle payment
Thank customer
Honor Guarantee
Use LEADS
Wow customer

Front 26

What is the Total Satisfaction Guarantee?

Back 26

If the customer is not happy with our product or service, for any reason, we will make it right or issue a refund.

Front 27

What is the NSF?

Back 27

The National Sanitation Foundation

Front 28

What are the three main types of hazards to safe food?

Back 28

Physical, Chemical, and Biological

Front 29

What is the temperature danger zone?

Back 29

41°F -- 140°F

Front 30

What are the six ways cross contamination can occur?

Back 30

1. Fresh product poured on top of old product.
2. Old product poured on top of fresh product.
3. A food handler's failure to wash hands.
4. Trays and containers placed on the floor and then on the counter top.
5. Food handlers cough or sneeze on hands and then touch food.
6. Chicken products are prepped and then the utensils are used to prep other foods.

Front 31

Who should take care of pest control and how often should that be done?

Back 31

All rodenticides and pesticides must be applied by a licensed PCO on a monthly basis.

Front 32

How often do Domino's standards require all food contact surfaces to be cleaned and sanitized?

Back 32

Every food contact surface must be cleaned and sanitized every two hours.
All non-food contact surfaces should be sanitized daily.

Front 33

What are the three methods you can use to sanitize a surface?

Back 33

Immersion -- Use three compartment sink. Immerse for at least one minute.
Spraying -- Spray counter tops and large equipment with sanitizer and allow to air dry.
Swabbing -- Dip a clean towel in sanitizer solution and wipe.

Front 34

What type of sanitizer does Domino's use?

Back 34

Domino's uses quaternary ammonium sanitizer.

Front 35

What is the concentration of the sanitizer?

Back 35

150-200 ppm

Front 36

Descirbe how you clean and sanitize a Domino's Heat Wave bag.

Back 36

Use general cleaner, sanitizer, and then air dry.

Front 37

What is the temperature range for the walk-in cooler?

Back 37

33°F -- 38°F

Front 38

What is the temperature range for the makeline cabinet?

Back 38

33°F -- 40°F

Front 39

What is the temperature range for the makeline bins?

Back 39

33°F -- 41°F

Front 40

What is the temperature range for the beverage cooler?

Back 40

33°F -- 41°F

Front 41

What is the minimum temperature of delivered foods?

Back 41

170°F

Front 42

What do you do if there is a product complaint?

Back 42

Obtain a Product Incident Kit

Front 43

When do you throw out products?

Back 43

At the end of the day if not used by the use-by date.

Front 44

How long can you store prepped breads?

Back 44

Prepped bread can be refridgerated for a maximum of two hours and then held at room temperature for the remainder of the dough's shelf life.

Front 45

How long can parbake shells be held at room temperature?

Back 45

8 hours