Gator Domino's Entry Quiz

Front 1

How long does a new team member train on the ovens?

Back 1

Five hours

Front 2

How many orders does a new team member need to take before riding with drivers?

Back 2

150 orders

Front 3

How many drivers does a new team member ride with and for how long?

Back 3

6 drivers... two hours for each driver
A new member cannot ride with more than three drivers per day.

Front 4

What is Domino's Pizza's mission statement

Back 4

Exceptional people on a mission to be the best pizza delivery company in the world.

Front 5

How long can a customer be on hold?

Back 5

No more than 10 seconds

Front 6

What do you know about putting a customer on hold?

Back 6

Avoid putting a customer on hold. If you must, ask their permission first and thank them when you take them off hold. No customer should ever be on hold for more than 10 seconds.

Front 7

What do you do when you are done taking an order?

Back 7

Use the "Finish" key to get the order in easy to read form. Repeat their order back to every customer before you end the phone call.

Front 8

What do you do when a customer walks in the door?

Back 8

Greet the customer within 3 seconds of entry. Smile!

Front 9

How do you start a conversation with a customer?

Back 9

Hi! Welcome to Domino's! How can I help you?

Front 10

What do you do if customers are waiting in the lobby?

Back 10

Check the heat rack to see if a CARRY OUT order is ready. Don't let a pizza sit on the heat rack if the customer is here to pick it up.

Front 11

What are the five guiding principles?

Back 11

At the moment of choice: We demand integrity; Our people come first; We take great care of our customers; We make great pizzas everyday; We operate with smart hustle and positive energy.

Front 12

What is our Made Fresh, Arrives Fresh Guarantee?

Back 12

If the customer is not happy with the product or service, for any reason, we will preplace their product or issue a refund.

Front 13

What is included in the full uniform?

Back 13

A clean shirt with a name tag or name embroidered onto it, a belt, a clean hat, khaki pants or Domino's shorts, socks, and durable shoes.

Front 14

How do you get additional Domino's clothing?

Back 14

Ask for the "uniform order sheet" from your manager.

Front 15

Who needs to keep the bathroom clean?

Back 15

This is everyone's responsibility.

Front 16

When do you wash and sanitize your hands?

Back 16

Before returning to work, after using the bathroom, before you touch any food, before you help on the ovens, and when you come back from a run.

Front 17

How much money does a driver carry?

Back 17

No more than $20. Usually just a single bank, which is 2 fives and 10 singles.

Front 18

When do you arrive at work?

Back 18

Always five minutes before your scheduled shift begins.
If it is raining come in thirty minutes early.

Front 19

What do you do when it is raining?

Back 19

If it is raining, you are required to show up thirty minutes early.

Front 20

How do you know a gift certificate is acceptable?

Back 20

The gift certificate is only acceptable if it is signed by Dave Brandon, Freddie Wehbe, or is sealed with the official Wehbe Jammin' seal.

Front 21

What checks are accepted.

Back 21

Only business checks are accepted and only for large orders which are delivered to the business location. Personal checks are not accepted.

Front 22

What do you do for a credit card order?

Back 22

Verify it with a valid picture ID.
Have the credit card receipt signed.
Verify the signiture with the ID and the card.
Retain the credit card receipt.

Front 23

Who gets an immediate call back after an order is placed?

Back 23

Orders intending to pay with a $50 bill.
Every new customer.
The hotel clerk on every hotel order.

Front 24

What do you do for a hotel order?

Back 24

Get the room number and the registered last name of the customer.
Give the front desk clerk a security call back.

Front 25

What do customers get if they order three or more pizzas for delivery?

Back 25

All deliveries of three or more pizzas get a Goodie Bag for each pizza. A Goodie Bag contains... garlic sauce, parmesan peppercorn, a napkin, a crushed red peppper packet, and a parmesan cheese packet.

Front 26

What kind of jacket can you wear?

Back 26

Only a Domino's jacket

Front 27

When must a schedule request be submitted?

Back 27

All schedule requests are due by midnight on Thursday.

Front 28

What happens when you do not submit a schedule request on time?

Back 28

You are scheduled on an as needed basis.

Front 29

Who do you call for schedule?

Back 29

No one. You can not call for your schedule. Come in to the store and write it down for your use.

Front 30

Where are cell phones allowed?

Back 30

Only on the road and for business use only.

Front 31

What does LEADS stand for?

Back 31

Listen, Empathize, Apologize, Do whatever it takes to fix the problem, Stand by your promise.

Front 32

What roads run North and South?

Back 32

STDs -- Streets, Terraces, and Drives

Front 33

What roads run East and West?

Back 33

APRIL -- Avenues, Places, Roads, and Lanes

Front 34

What are you expected to have in your vehicle at all times?

Back 34

You are expected to have a map and a flashlight in your vehicle at all times.

Front 35

What do you do when you arrive in the store?

Back 35

1. Clock in
2. Put a sign on your car
3. Get a bank for the designated bank person.

Front 36

What do you do if you cannot work at a time you are scheduled to work?

Back 36

Find someone else to work your shift. Get the shift change approved by the manager.

Front 37

What do you do during FAST DISPATCH SCREEN?

Back 37

Every time you return from a delivery yell, "Driver In" and check the computer, then dispatch your next delivery. Runs must be dispatched within one minute of the time they leave the store.
If no runs are up refer to the driving team priority list.

Front 38

Who gets a magnet?

Back 38

Make sure you include a magnet with all orders for new customers.

Front 39

What do you do as a driver if you forget something?

Back 39

Call the store immediately, and the item will usually be sent out with another driver. You must pay that driver $2.00 for the trip.
If you forget soda, stop by a store and buy it.
If you forget to dispatch an order you owe the Partner's Foundation $2.00.

Front 40

What do you do when you are done with your shift as a driver?

Back 40

Move your car so that it is not in one of the prime parking spots. Bring in your sign and wipe it down before asking for your projecct. Ask the manager for your project.

Front 41

What do you do during check out?

Back 41

Count up your 20oz Coke products.
Print your shift report from the Cash Drop Management System.
Organize your bills by denomination and have them face one direction.
Have your credit card receipts neatly arranged face up and in numeric order.
Have all your tips totaled and all your money and credit card slips organized before you tell the manager that you are ready to check out.

Front 42

What is first priority above all else in the store?

Back 42

Answering the phone after the first ring.

Front 43

What five things must a driver do to have a perfect inspection?

Back 43

1. Have less than $20 (this includes personal money and credit cards)
2. Have their keys on them.
3. Have their car turned off.
4. Know that all new customers get a security call back.
5. Wear their seatbelt.

Front 44

At what time are you guaranteed to leave work?

Back 44

There is no gauranteed time for leaving work. If it is very busy you may have to stay later.

Front 45

What do you do at a suspicious looking house?

Back 45

Call the customer with your cell phone and verify the order.

Front 46

How do you hustle to save time?

Back 46

Hustle on your feet -- not on the street

Front 47

What do you do with a hot bag when you aren't using it?

Back 47

Always replace a hot bag in the magnetic charger and make sure that it is seated properly.

Front 48

What do you deliver to the front desk with every delivery to a guest at the hotel?

Back 48

Drivers must deliver a $1 hotel card to the front desk with every delivery to a guest at a hotel. Failure to do so will result in a $5 fine due to the front desk clerk.

Front 49

What are the six signature pizzas?

Back 49

The six signature pizzas are the Deluxe Feast, Vegi Feast, Meatzza Feast, Extravaganzza Feast, Hawaiian Feast, and the Pepperoni Feast.
Also available -- Philly Cheese Steak, Steak Fanatic, and Bacon Cheeseburger Feast.

Front 50

What flavors do we offer for the Buffalo Wings?

Back 50

Hot, Barbecue, or Regular flavor with Ranch or Blue Cheese dipping sauces.

Front 51

What types of breadsticks does Domino's sell?

Back 51

Cinna Stix, Cheesy Bread, and Breadsticks.

Front 52

What toppings does Domino's offer?

Back 52

Pepperoni, Ham, Beef, Italian Sausage, Bacon Grilled Chicken, Fresh Mushrooms, Onions, Hot Banana Peppers, Tomatoes, Black Olives, Pineapple, Extra Cheese, Chedder Cheese, Jalepeño Peppers, and Garlic

Front 53

What are the five types of customers?

Back 53

Students, Carry Outs, Hotels, Residentials, and Businesses.

Front 54

What is the Domino's Strategy?

Back 54

The Domino's Strategy is to put people first, Build brand and stores, Achieve flawless execution, and Maintain High Standards.

Front 55

What comes on a Deluxe Feast?

Back 55

The Deluxe Feast is a combination of spicy pepperoni, Italian sausage, green peppers, mushrooms, and onions.

Front 56

What comes on a Vegi Feast?

Back 56

Green peppers, onions, mushrooms, olives, and extra cheese.

Front 57

What comes on a Meatzza Feast?

Back 57

Spicy pepperoni, ham, Italian sausage, beef and extra cheese.

Front 58

What comes on an Extravaganzza Feast?

Back 58

Spicy pepperoni, ham, onions, green peppers, mushrooms, Italian sausage, beef, olives, and extra cheese.

Front 59

What comes on a Hawaiian Feast?

Back 59

Sweet Hawaiian pineapple, savory ham, and extra cheese.

Front 60

What comes on a Pepperoni Feast?

Back 60

Extra layers of spicy pepperoni and cheese.

Front 61

What comes on the Steak Fanatic?

Back 61

The Steak Fanatic has the Steak Fanatic sauce, American Cheese, sliced steak, onions, muchrooms, grilled onions, Angus steak, and shredded provolone.

Front 62

What comes on the Philly Cheese Steak?

Back 62

The Philly Cheese Steak is loaded with tender slices of steak and melted Provolone cheese, fresh mushrooms, green peppers, and onions.

Front 63

What comes on the Bacon Cheeseburger Feast?

Back 63

The Bacon Cheeseburger Feast is made with ground beef, smoked bacon and cheddar cheese.