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13 Cards in this Set
- Front
- Back
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What is the recommended way to share a report? a) Download as PDF b)Email an attachment c) Select share d) Publish to an instance URL |
c) Select share |
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What feature facilitates synchronous collaboration within one record and allow you to see who are online, their current status, and what they are viewing or editing, all in real-time?a)User profileb)User presencec)Collaboratorsd)Watch list |
User Presence |
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What allows you to see more information on the same screen real estate when using Visual Task Boards?OCard ThumbnailsCard GroupsCompact CardsMinimise Tasks |
Compact Cards |
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Which of the following is the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.A)Setting an Assignment group based solely on Subcategory (Category = None). B)Setting an Assignment group and User based on Category and Subcategory. C)Setting an Assignment group based on Category and Subcategory. D)Setting an Assignment group and User based on the Short description. E)Setting a User based on Category and Subcategory. |
All except A |
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Which of the following record operations can be secured by ACL rules? Select 3 A)save_as_template B)edit_task_relations C)import_to_excel D) download_attachment E)personalize_chaoices |
A)save_as_templateB)edit_task_relations E)personalize_chaoices |
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Where do the service now client side scripts execute? Web browser Internet Service now database Application server |
Web browser |
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What role is required to access or create your template Form_admin Template_admin Template_editor No special role |
No special role |
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What are the benefits of flow designer? select 3 A) provides natural language description of flow logic B) promotes process automation by enabling subject matter experts to develop and share reusable actions C) allows extending flow content by replacing workflows D) provides multiple environment to build and visualise business processes E) provides configuration and runtime information to create,operate and troubleshoot flows from a single interface |
A) provides natural language description of flow logicB) promotes process automation by enabling subject matter experts to develop and share reusable actions E) provides configuration and runtime information to create,operate and troubleshoot flows from a single interface |
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What types of permissions can be configured in an access control rule? Select 3 A) groups B) users C)roles D)a script that sets the answer variable to true and false E) conditions |
C)rolesD)a script that sets the answer variable to true and falseE) conditions |
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What sorting options are available by default on the knowledge article list when opening a knowledge base from the service portal? Select 3 A.views B. Alphabetical C. Category D. Newest E. Rating |
Views Alphabetical Newest |
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What are some of the benefits often recognised by branding your instance ? Select 3 A. Accelerate adoption rates B. Gain user trust C. Share comprehensive assignment rules D. Create a shared identity E. Reduce service desk calls |
A. Accelerate adoption ratesB. Gain user trust D. Create a shared identity |
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Which of the following are ways to collaborate with teams members on tasks? Select 4 A. Activity stream B. Work notes C. User Presence D. Connect chat E. Additional comments |
A. Activity stream B. Work notes C. User PresenceD. Connect chat |
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What sections on the reports page allow you to see the different audiences and their visibility on the report select 4 A. My reports B. Global C. Organization D. All E. Group F. Department G. Manager H. Team I. Owner |
A. My reports B. Global D. All E. Group |
