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44 Cards in this Set

  • Front
  • Back

An MS Windows stop error is informally referred to as:


Which of the following solutions would be the easiest while troubleshooting a Windows blue screen?


Which of the OSs listed below uses a spinning wait cursor (aka spinning beach ball) to indicate that an application entered unresponsive state?

mac OS

A type of software that manages the startup sequence of an operating system is known as:

boot loader

Which of the hardware-related solutions listed below can be used in troubleshooting failed system boot process?

Drive cable/connector check or hard drive replacement

Which of the following could be of help in troubleshooting the "Invalid boot disk" error message in MS Windows?

check boot order, disconnect usb or cd/floppy

Startup Repair (Windows Vista/7/10) and Automatic Repair (Windows 8/8.1) is a Windows recovery tool (available under different names in different releases of the Microsoft OS) used for

automatic troubleshooting of problems that prevent the operating system from starting normally.

What is the name of the boot loader software used in Windows Vista and later releases of the Microsoft OS?


Which key/key combination should be pressed during system boot in Windows XP/Vista/7 to get access to the Startup Repair utility?


Which of the actions listed below enables access to the Automatic Repair utility during next system boot in Windows 8/8.1?

Holding the Shift key and left-clicking on the power options button (Shut down/Restart) while in Windows

A boot loader application used in Windows XP is called:


Which of the following allows to force Windows into Safe mode during next system boot?

Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows

Windows Error Recovery (Windows XP/Vista/7) and Recovery (Windows 8/8.1) are menu screens displayed during next boot when Windows detects

improper shutdown. Option to boot into safe mode, startup repair, or start normally

An essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called:


Automatic boot to Windows Recovery Environment (WinRE) in Windows 8/8.1 requires the system to

fail to boot 3 times

BOOTREC.EXE is a WinRE tool (available in Windows Vista and later releases of the Microsoft OS) used for troubleshooting:

boot sector errors, MBR errors, or boot configuration data (BDR errors)

Which of the following answers list(s) example(s) of boot loader software used in Linux operating systems?


In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:

boot configuration data file

Which of the Windows Recovery Environment (WinRE) utilities would be used for manual troubleshooting of system startup issues?


Which of the files listed below are required to start Windows XP? (Select 3 answers)

NTDETECT.COM, boot.ini, and NTLDR

Startup files required to launch Windows Vista/7/8/8.1 include:

bootmgr, bcd and winload.exe

Which of the following sequence of steps in Windows Device Manager (DEVMGMT.MSC) allows for reverting back to the previously installed driver when a device fails after driver update?

Double-click the device type to view devices in that category -> Right-click on the device and select Properties -> On the Driver tab, click the Roll Back Driver button

Which of the answers listed below refers to a collection of precompiled functions designed to be used by more than one Microsoft Windows application simultaneously in order to save system resources?


What is the name of a Windows tool that can be used for troubleshooting problems related to Dynamic-Link Libraries (DLLs) and ActiveX controls?


Common troubleshooting steps related to Windows services that fail to start include:

Checking for warnings and errors in Windows Logs and Application and Services Logs log spaces in the Event Viewer (EVENTVWR) and Starting the service manually in the Services applet (SERVICES.MSC)

If an application written for an earlier version of MS Windows doesn't run correctly the operating system can emulate its own older version to allow a given program to work with newer hardware or software. The compatibility mode settings in Windows can be changed manually by right-clicking the program icon and:

Clicking on the Properties menu item, and then applying the required settings on the Compatibility tab

Program Compatibility Troubleshooter is a Windows system utility used for:

automatic resolution of problems with older applications failing to run on newer versions of MS Windows.

Which of the following could cause slow performance of a hard drive?

File fragmentation, insufficient RAM, and Disk thrashing

Disk Defragmenter is a software tool used for:

rearranging data on disks and drives in order to improve system performance by accessing the data sequentially without seeking data fragments in different areas of the disk

Which of the following might be the cause of slow computer system performance?

Unpatched OS, malware, OS power management settings, file fragmentation, or disk thrashing

Disk thrashing

Using Virtual memory, excessive memory is stored on the hard drive which results in slow seek times.

Automatic booting into Safe mode on a Windows-based host might be caused by:

MSCONFIG settings or corrupt drivers

Which of the answers listed below refer(s) to troubleshooting solution(s) used when a Windows-based host does not start in Normal mode, but only in Safe mode?

system restore, driver rollback, malware removal, or startup repair utility

Examples of MS Windows system utilities that allow to pinpoint corrupt device drivers include:

Device Manager (DEVMGMT.MSC) and Event Viewer (EVENTVWR)

Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations?

Default Programs

Which of the answers listed below refer to possible causes of the "NTLDR is missing" error message displayed during system boot?

The system is trying to boot from a non-bootable drive or corrupt NTLDR file

Which of the following solutions would be of help in troubleshooting the "NTLDR is missing" error message displayed during system boot?

startup repair utility, disconnecting external drives, and adjusting boot sequence

One of the fixes for the "NTLDR is missing" error message during system boot relies on

replacing the corrupt NTLDR file with the same file copied from another Windows host using the same operating system

While trying to start their Windows machine, a user receives "Windows Boot Configuration Data file is missing required information" error message. Which of the following BOOTREC options should be used by a technician for manual CLI troubleshooting of this error?

bootrec /rebuildbcd

Which of the answers listed below refer(s) to possible cause(s) of the "Missing operating system" error message displayed during system boot?

damaged hard drive, BIOS does not detect the hard drive, Corrupt Master Boot Record (MBR) or system partition not set as active

Which of the following actions would be of help in troubleshooting the "Missing operating system" error message displayed during system boot?

startup repair, use bootrec to repair MBR, verify drive is detected in BIOS, use Diskpart to label drive as active

Which of the solutions/software tools listed below would be of use when troubleshooting a missing system GUI in MS Windows?

Safe mode video driver update , SFC, and VGA mode

"Kernel panic" is a term used to describe stop errors in:

linux and mac OS's

The term "Live CD" typically refers to:

Media (CD, DVD, USB) with a fully operational bootable Linux operating system distribution that can run an OS without actually installing the OS. Good for testing