Ranken A+ 902 Troubleshooting

Front 1

What is the next best step after you quarentined a system with malware?

Back 1

Disable System Restore

Front 2

Why is a computer shutting down and unable to start after 20 minutes?

Back 2

Overheating

(Check CPU fan, thermal paste)

Front 3

What should you do after you installed new hardware and then the OS blue screens shutdown?

Back 3

Reseat Hardware

Front 4

A user reports that the computer can not find their OS. What is the first thing you should check?

Back 4

Boot order

Front 5

What command should you run if the boot config database is corrupted/missing files?

Back 5

Bootrec /rebuildBCD

Front 6

What command should you run if the boot manager is missing?

Back 6

Bootrec /rebuildbcd

Front 7

What should you run if the OS had an improper shutdown, and you suspect a restart would not solve the issue?

Back 7

Startup Repair

Front 8

What command should you run if the system has corrupt files or its missing the GUI?

Back 8

sfc /scannow

Front 9

What can you use to troubleshoot videocard issues?

Back 9

Safe mode

Front 10

What tool can you check if a device stops working?

Back 10

Device manager

Front 11

Where would be the best place to see error logs?

Back 11

Event viewer

Front 12

What does a blue screen give you after a shutdown from installing new hardware?

Back 12

Windows Stop error

Front 13

Where can you check real time CPU utilization?

Back 13

Task Manager

Front 14

What tool can you use to check a 24 hour graphical gui of hardware performance?

Back 14

Performance Monitor

Front 15

Your system is running slow, and you suspect your HDD is the cause. What can you run to solve this issue?

Back 15

Disk Defrag

Front 16

What drive setting would you chose for a 4TB+ hard drive?

Back 16

GPT

(MBR for less than 2 TB)

Front 17

What should a technician do first, if the computer discharges static while wearing a bracelet?

Back 17

Remove jewelry

Front 18

What kind of social engineering attack is called, when the attacker wants you to disclose personal information?

Back 18

Whaling

Front 19

What hardware should you check when your computer starts to make clicking noises?

Back 19

Hard drive

Front 20

Where can you check internal temperatures / status?

Back 20

BIOS

Front 21

What cmd can you use to check the integrity of system files?

Back 21

sfc /scannow

Front 22

Where can you see error logs?

Back 22

Event viewer

Front 23

Linux command for individual app logs

Back 23

/var/log

Front 24

What tool is used to enable or disable an app from startup?

Back 24

msconfig

Front 25

Where can you schedule backups?

Back 25

Task Scheduler

Front 26

Where can you register DLLs?

Back 26

regsvr32

Front 27

What can you enable to recover from a bad video driver install?

Back 27

Low resolution vga mode

Front 28

What kind of virus wants users to pay money?

Back 28

Ransomware

Front 29

What can you use to check the history of application problems?

Back 29

Reliability Monitor

Front 30

What would an iOS phone do after 10 login attempts?

Back 30

Erase the device

Front 31

What license determines how the software is used?

Back 31

EULA

Front 32

A customer calls the help desk to report an issue. The costumer suggest that the probem is hardware related but the technician knows from the description that this is not the case. What is the best course of action?

Back 32

Acknowledge the customer's input, but follow another course of action.

Front 33

A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector's features safegaurd the connected equipment by directing surges to what?

Back 33

Path of least resistance

Front 34

What action should you take on a customer's call if you never encountered a certain problem?

Back 34

Ask customer to hold for two minutes to check resources

Front 35

What should a technician do before connecting a cable TV line to a TV tuner card?

Back 35

Unplug computer power cable

Front 36

What safety procedures should you take while replacing a faulty video card?

Back 36

Self ground and handle new card by the edges

Front 37

What safety procedure should a technician take before replacing a power supply?

Back 37

Remove jewelry

Front 38

What should a technician do if they discover torrented/illegal material a system?

Back 38

Secure the workstation in a limited access facility

Front 39

Before establishing remote desktop assistance with a customer, what should a technician ask them to do?

Back 39

Close any personal items

Front 40

A user calls a help desk and is adamant that the folder was there previously even though it is missing today. The tech sees a back up listed on the 'prior versions' tab. According to troubleshooting theory, what should the tech do next?

Back 40

Establish a theory of probable cause

Front 41

A newly deployed windows PC cannot connect to anti virus server on local network for updates, but it can connect to other file servers and printers without issue. What is the most likely cause?

Back 41

PC windows firewall is misconfigured

Front 42

What network has a maximum theoretical throughout of 150Mb/s?

Back 42

802.11n

Front 43

Which networks run on a 2.4Ghz frequency?

Back 43

802.11b

802.11g

802.11n

Front 44

A PC technician has been asked to verify certain group policies applied on a workstation. What command should be run?

Back 44

gpresult

Front 45

What email config allows user to sync email from multiple devices?

Back 45

IMAP

Front 46

A technician has decided to upgrade all users' iPhones to the latest model. What should the technician advise the users to do before turning in the old phones?

Back 46

Back up mobile data with a cloud backup service

Front 47

What tool can you check if you installed a new video card, but it does not work after a test bench?

Back 47

Device manager

Front 48

What can prevent user data loss on machines that power off during thunderstorms?

Back 48

UPS

Front 49

What feature is used to allow smartphone payments within a short range?

Back 49

NFC

Front 50

An admin wants to give a user limited access rights in windows VISTA, so that the user can install printers and create local user accounts. What account should be given to the user?

Back 50

Power User

Front 51

A computer has a valid IP address on a corporate network, that can connect to network shares and it can view local intranet web pages. However, the PC can not connect to public web sites. What should you configure?

Back 51

Proxy Settings

Front 52

An IPS appliance is installed on a network. What is the purpose of the IPS?

Back 52

Check and stop unwanted activity

Front 53

A user wants their email to only be stored on their tablet. What email server setting type should you use?

Back 53

POP3

Front 54

An admin must upgrade multiple workstations with a new image being deployed using WDS. What client side boot methods initiates deployment of the new image?

Back 54

PXE

Front 55

Best practice to fix zero day vulnerabilty on linux?

Back 55

Patch management

Front 56

What is bluetooth's range?

Back 56

30ft (9meters)

Front 57

What cloud system allows a company to manage their own cloud while using third party vendors for storage?

Back 57

Hybrid

Front 58

What backup can you run while the system is running?

Back 58

Shadow copy

Front 59

What mobile feature operates the touch screen?

Back 59

Digitizer

Front 60

Why can't a network admin install programs on a workstation?

Back 60

Username not part of local admin group

Front 61

Type of security threat that uses other computers or other networks to accept and pass on viruses?

Back 61

Botnets

Front 62

What mobile screen lock is most secure?

Back 62

Fingerprint lock

Front 63

What should a tech do to protect an organization from further data exposure after passwords have been leaked?

Back 63

Multifactor authentication

Educate end users

Front 64

What should a user do to secure a home workstation?

Back 64

Remove default accounts

Disable guest

Front 65

What can you run to remove malware installed programs that can't be killed?

Back 65

Msconfig - clean boot

Front 66

What first safety step should a tech take to install new RAM?

Back 66

Disconnect power

Front 67

What should a tech use to search for a specific string within a file name?

Back 67

grep

Front 68

Why can't a user open encrypted emails on a movile device?

Back 68

A valid certificate suitable for S/MIME is not installed

Front 69

What device gives the best network protection within a single device?

Back 69

UTM

Front 70

What action should you perform if you discovered a vulnerability on a wireless router that could allow an attacker to take remote control of the device?

Back 70

Update firmware

Front 71

What tool can a user use to import a .dll?

Back 71

Regsvr32

Front 72

What tool can you use to change the number of cpu cores available to the OS to enhance productivity?

Back 72

msconfig

Front 73

A tech is onsite troubleshooting a user's issue and receives a call from another customer. What is the best course of action?

Back 73

Let the call go to voicemail

Front 74

How should you repurpose a hard drive with confidential information on it?

Back 74

Quick format

Front 75

What should you do if a RAID 0 crashes?

Back 75

Reformat the drive

Front 76

POP3

Back 76

110

Front 77

IMAP

Back 77

143

Front 78

SSL/TLS over IMAP

Back 78

993

Front 79

SSL/TLS over POP3

Back 79

995

Front 80

SMTP

Back 80

25

Front 81

SSL/TLS over SMTP

Back 81

465

Front 82

Non-secured ports for email?

Back 82

POP3 -110

SMTP - 25

Front 83

Where could you disable a Windows service before the OS starts?

Back 83

Recovery Console Command prompt

Front 84

Where can you enable Windows boot log?

Back 84

System Configuration

Front 85

What windowa feature prevents the system from overwriting an important DLL?

Back 85

Windows Resource Protection

Front 86

While playing audio from a mobile device, the audio keeps stopping. Why is this happening?

Back 86

Another app is conflicting with the audio player

Front 87

What technology manages the use of software?

Back 87

DRM

Front 88

What command should you run in Win RE to search your storage devices for Windows installations?

Back 88

Bootrec /scanos

Front 89

Malware that reproduces with human interactions

Back 89

Virus

Front 90

Malware that self-replicates

Back 90

Worms

Front 91

Malware that pretends to be something else

Back 91

Trojan Horse

Front 92

One device that pretends to be another device

Back 92

Spoofing

Front 93

All communcations is intercepted and forwarded by a third-party

Back 93

Man in the middle

Front 94

Malware that can be invisible to the OS

Back 94

Rootkit

Front 95

What command would you use to terminate a task in cmd line?

Back 95

Taskkill /pid xxxx /t