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10 Cards in this Set
- Front
- Back
- 3rd side (hint)
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6Cs of good communication? |
• Clear • Concise • Coherent • Correct • Courteous • Complete |
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What is one-way communication? |
Usually used at an incident when orders or instructions need to be given |
Incident |
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What is two-way communication? |
Used when new or complex information needs to be communicated. Receiver can respond and ask questions |
Two way conversation |
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What are the barriers of effective communication? |
• Use of jargon • Emotional barriers and taboo • Lack of attentive interest • Perception, prejudice & unconscious bias • Physical disabilities • Physical barriers to non-verbal communication • Language differences • Cultural differences
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To overcome barriers of effective communication, information must be: |
• Accurate • Concise • Given at the appropriate time (face to face) • Understood |
A.C.G.U |
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Why is it necessary to have information in written form? |
It provides structured information relevant to firefighters and other personnel to have access for use or reference |
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What simple rules should be followed when using written communication? |
• Maintain a clear objective • Plan the work then work to the plan • Clear, Concise, Coherent, Correct, Courteous, Complete |
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What are the 5 levels of listening? |
• Ignoring • Pretending • Selective Listening • Attentive Listening • Empathetic Listening |
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How to improve listening skills to become a good listener? |
• Judge content not delivery • Do not interrupt • Listen for ideas • Be flexible • Empathically listen • Develop concentration • Keep your mind open • Capitalise on facts • Mentally summarise |
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How to interact with others? |
Be aware of what you are saying to others. Things may be important to others and not important to individuals |
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