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52 Cards in this Set
- Front
- Back
Results when intended message of the sender is not understood exactly by the receiver. |
Communication Breakdown |
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It is a natural or environmental condition that acts as a barrier in the communication. |
Physical Barrier |
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Social and personal issues of a speaker in regards with communicating with other people. |
Psychological Barrier |
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Problems regarding intrinsic values, belief, and traditions in conflict with orders. |
Cultural Barrier |
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Problem in correspondence with languange and word meanings. |
Linguistic Barrier |
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What are the Barriers to Communication According to Verderber (1991)? |
- External - Internal - Semantic |
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It is the sight, sound, and other stimulus that draw people's intention away from intended learning. |
External Noise |
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Thoughts and feelings that interfere with meaning. |
Internal Noise |
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Alternate meanings aroused by a speaker's symbols. |
Semantic Noise |
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Put in mind the purposed of the communication. |
Keep focused. |
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Use appropriate speaking volume, pitch rate, proper enunciation, stress and accepted pronunciation. |
Speak intelligibly |
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Pay attention to verbal and non-verbal messages. |
Listen wih your ears and eyes |
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Look for a place where you can minimize noise and distractions. |
Minimize Distractions |
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Use simple and concise words when delivering a message. |
Be Specific |
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Before giving comments or judgements, make sure you have listened attentively to the speaker. |
Do not jump to conclusions |
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What are the 7Cs? |
- Completeness - Conciseness - Consideration - Concreteness - Courtesy - Clearness - Correctness |
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Speaker should include everything that the speaker needs to hear, to respond to, react, or to evaluate properly. |
Completeness |
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Message should be direct and straight to the point and should be expressed in the least number of words possible. |
Conciseness |
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The speaker should give high regard towards the receiver's background info (culture, education, religion, status, mood, feelings, and needs. |
Consideration |
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Backed up by facts, figures, and real life examples. |
Concreteness |
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Consideration of the audience's perspective and feelings |
Couretsy |
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Use of simple and specific words to express ideas. |
Clearness |
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Avoiding mistakes in what you're trying to say. |
Correctness |
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Tips to Avoid Communication Breakdown |
- Use of helpful expressions to gain time to think - Give positive comments/remarks - Check for understanding - Ask for repetition |
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An act where individuals transmit and exchange ideas through spoken language. |
Verbal Communication |
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What are the types of verbal communication? |
- Oral Communication - Written Communication - Media or Electronic Communication - Visual Communication |
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This involves a speaker and a receiver exchanging verbal or oral message for a particular office. |
Oral Communication |
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Communication and interaction using written words to convey a message. |
Written Communication |
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Communication through the world wide web. |
Media or Electronic Communication |
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Indicated communication using maps, graphics, traffic signals, and advertisements. |
Visual Communication |
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Elements of Verbal Communication |
- Pause - Loudness/Softness - Rythm - Repetition/Rephrasing - Tone |
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The language that you use should be accordimg to the environment/occasion. |
Appropriateness |
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Use simle yet precise and powerful words. |
Brevity |
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It is important to clearly state your message and express your ideas and feelings. |
Clarity |
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Words should be considerably chosen based on the receiver's gender, roles, ethnicity, preferences, and status. |
Ethics |
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Adds color and spice to the communication. |
Vividness |
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Conveying and transmitting messages through gestures, actions, and non verbal cues. |
Nonverbal Communication |
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Constitute a big portion of nonverbal communication. |
Facial Expression |
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Signals or movements that are used in communication that may vary from culture to culture. |
Gestures |
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May convey a lot of meanings, and some postures cannote defensive or offensive attitude. |
Body Language and Posture |
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The way we dress ourselves may communicate message to those who are observing us. |
Appearance |
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The distance and space we prefer to have with people when we communicate. |
Personal Space |
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May indicate affection, familiarity and other emotions. |
Touch or Haptics |
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What are the visual elements used in Nonverbal communication? |
- Kinesics - Oculesics - Proxemics - Haptics - Chronemics - Objectics - Environmental Appearance - Physical Appearance |
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Communication through gestures. |
Kinesics |
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Study of eyes and its movements in relation to communication |
Oculesics |
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Study of space and distance in communicating. |
Proxemics |
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Touching behavior that is expressing range of feelings. |
Haptics |
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Study of time communication. |
Chronemics |
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The use of physical objects in communication |
Objectics |
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May reveal one's personality affecting the communication |
Environmental Appearance |
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The way people dress |
Physical Appearance |