Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
31 Cards in this Set
- Front
- Back
|
What is competitiveness? |
The ability and performance of an organization in the marketplace compared to other organizations that offer similar goods and services. |
|
|
1. What are order qualifiers?
2. What are order winners? |
1. Minimum standards of acceptability for purchase. - What are required for a product to be considered. 2. Order winners create the perceptions of being better than the competition. - Allow for a product to be purchased. |
|
|
What do operations do businesses use to compete? |
1. Cost 2. Quality 3. Flexibility 4. Timeliness |
|
|
What are some examples of companies with a competitive priority of cost and an emphasis on low cost? |
Loblaws, WestJet, Wal-Mart |
|
|
What are some examples of companies with a competitive priority of quality with emphasis on high performance? |
Sony, Samsung, Lexus, Cadillac |
|
|
What are some examples of companies with a competitive priority of quality with emphasis on consistent quality? |
Coca-Cola, Pepsi Cola, Xerox, Toyota, Pizza Hut |
|
|
What are some examples of companies with a competitive priority of flexibility with emphasis variety? |
Home Depot, Wal-Mart, Hospital emergancy room |
|
|
What are some examples of companies with a competitive priority of flexibility with emphasis on quantity flexibility? |
Potash Corp, Air Canada |
|
|
What are some examples of companies with a competitive priority of timeliness with emphasis on rapid delivery? |
McDonald's, Purolator, Domino's Pizza |
|
|
What are some examples of companies with a competitive priority of timeliness with empahsis on on-time delivery? |
West-Jet, just-in-time suppliers (e.g. Magna International) |
|
|
What is a/are: 1. Mission? 2. Vision? 3. Values?
|
1. Where the organization is going now. 2. Where the organization desires to be in the future. 3. Shared beliefs of the organization's stakeholders. |
|
|
Whare are: 1. Goals and objectives? 2. Strategies? 3. Tactics and Action Plans?
|
1. Provide detail and scope of mission. 2. Plans that determine the direction for achieving organizational goals. 3. The methods and actions taken to accomplish strategies. |
|
|
What is the hierarchy of strategic planning? |
Mission/Vision => Goals => Organizational strategy => Functional strategies (FInance, Marketing, Operations) => Tactics => Policies and actions plans |
|
|
Rita is a high school student. She would like to have a career in business, have a good job, and earn enough income to live comfortably.
Outline Rita's Mission, Goal, Strategy, Tactics and Action Plans. |
Mission: Live a good life. Goal: Successful career, good income Strategy: Obtain a college education Tactics: Select a college and a major Action plans: Register, buy books, take courses, graduate, get job |
|
|
What is a operations strategy? What must it do? |
The approach that is used to guide the operations function. - Consistent with organizations strategy. - Supports competitive priorities. |
|
|
What are the nine strategic decision categories? |
1. Facility 2. Capacity 3. Vertical integration 4. Vendor relations 5. Product mix and new products 6. Process types and technology 7. Human resources 8. Quality 9. Operations infrastructure and systems |
|
|
What are the six steps to forming an operations strategy? |
1. Determine operations requirements. 2. Categorize customers into types and choose competitive priority emphasis. 3. Group product lines into types. 4. Assess strengths/weakness and competitive position 5. Assess degree of plant focus 6. Develop and deploy strategy for each decision category (objectives, policies, action plans). |
|
|
What are five generic operations strategies? |
1. Continuous improvement 2. Large scale-base 3. Focused factories 4. Flexible factories 5. Lox labour cost |
|
|
What is time-bases competition? |
Focusing on reduction of time needed to accomplish tasks. |
|
|
What is outsourcing? |
Buying a part of a godd/service or a segment of production/service process from an outside supplier. |
|
|
What is productivity? |
A measure of the effective use or resources, usually expressed as the ratio of output to input. |
|
|
What can productivity ratios be calculated for? |
- A worker - A department - An orgnaization - A country |
|
|
How is productivity growth calculated? |
Current Period Prod - Previous Period Prod ____________________________________________
Previous Period Productivity |
|
|
What is a partial measure of productivity? |
Output ____________
Single Input
(Labour, Machine, Capital, Energy)
|
|
|
A multi-factor measure? |
Output _______________
Multiple Inputs
(Labour + Machine) or (Labour, Capital + Energy) |
|
|
A total measure? |
Output ___________
Total Inputs
(Goods or Services Produced) __________________________________
(All inputs used to produce them)
|
|
|
What is a measure of: 1. Labour productivity? 2. Machine productivity? 3. Capital productivity? 4. Energy productivity? |
1. Units of output per labour hour, Units of output per shift, Value-added per labour hour 2. Units of output per machine hour 3. Units of output per dollar input, Dollar value of output per dollar input 4. Units of putput per kwh, Dollar value of output per kwh |
|
|
Ex. 7040 units produced CoL = $1000 CoM = $520 CoOH = $2000
What is the multi-factor productivity? |
7040/3520 = 2.0 units/per $ of input |
|
|
What are productivity measures useful for? |
1. Track performance over time. 2. Determining areas for improvement. 3. Comparing competitiveness. |
|
|
Why are measurements of service productivity difficult? |
1. Services are intangible. 2. Services involve intellectual activites. 3. Services have outputs with a high degree of variability. |
|
|
What are the four factors affecting productivity? |
1. Methods 2. Management 3. Technology 4. Labour |
