Comm 145 Exam 2

Front 1

Perception Process

Back 1

selection, organization, interpretation

Front 2

Selective Exposure

Back 2

deliberate choices we make to experience or to avoid experiencing particular stimuli

Front 3

Selective Attention

Back 3

focusing on one message and ignoring others

Front 4

Selective Retention

Back 4

storing information we want to use later on

Front 5

Perceptual Set

Back 5

allows our past experiences to control our perceptions so we ignore information that is different or has changed about an event, object, or person

Front 6

Stereotyping

Back 6

categorizing of events, objects, and people without regard to unique individual characteristics and qualites

Front 7

Why is it important to keep an open-mind?

Back 7

our perceptions may not be complete or accurate

Front 8

2 sub-components of self-concept

Back 8

-self-image - how we see ourselves

-self-esteem - our feelings and attitudes toward ourselves or how we evaluate ourselves

Front 9

3 things that impact the development of self-concept; why are they important?

Back 9

attitudes, values, beliefs; the way you shape yourself

Front 10

Impression Management

Back 10

the creation of a positive image of oneself to influence perceptions of others.

Front 11

How is self-concept affected by others?

Back 11

determined by a specific combo of cultural norms and behaviors

Front 12

How is self-concept affected by gender?

Back 12

the way you dress, act, and others respond

Front 13

How can you enhance your self-concept?

Back 13

-decide what you want to change

-how do you feel about yourself

-make a commitment

-reasonable goals

-specific actions

-associate with positive people

Front 14

Communication vs. Self-concept

Back 14

communication affects our self-concept, and our self-concept influences how and what we communicate

Front 15

Listening with Empathy

Back 15

the intellectual identification with vicarious experiences of the feelings, thoughts, or attitudes of another

Front 16

To over come a barrier you have too...

Back 16

keep and open mind

Front 17

Hearing vs. Listening

Back 17

-listening - receiving and responding to messages

-hearing - sound received by hear

Front 18

Stages of Effective Listening

Back 18

1. hearing

2. understanding

3. remembering

4. thinking

5. interpreting

6. evaluating

7. responding

Front 19

Functions of Listening

Back 19

to obtain information, to evaluate, with empathy, for enjoyment

Front 20

Barriers to Effective Listening

Back 20

uninteresting, criticizing speaker instead of message, concentrating on details, avoiding difficult listening, distractions, faking attention, bias, perfered thinking

Front 21

How to Improve our Listening Competence

Back 21

1. recognize the importance of listening effectively

2. think of listening as an active behavior the requires conscious participation

3. recognize that a willingness to work and a desire to improve are essential to increasing listening effectiveness

Front 22

Uncertainty Reduction Theory

Back 22

when people meet, they often seek to reduce uncertainty about each other

Front 23

Social Exchange Theory

Back 23

people weigh the costs and benefits associated with entering a relationship and seek out relationships that benefit then while avoiding those that dont

Front 24

What role does self- disclosure play in relationships? Why do we self-disclose?

Back 24

the closer the relationship the more self-disclosure; we self-disclose to get people to understand us

Front 25

Appropriate Self-disclosure

Back 25

when you trust the other person

Front 26

Why should privacy boundaries be made clear?

Back 26

it can cause arguements

Front 27

How does cultural background impact self-disclosure?

Back 27

if in the same culture you relate more

Front 28

Interpersonal Attraction

Back 28

the desire to interact with someone based on a variety of factors

Front 29

Knapp and Vangelisti: Stages of Coming Together

Back 29

1. initiating

2. experimenting

3. intensifying

4. integrating

5. bonding

Front 30

Knapp and Vangelisti: Stages of Coming Apart

Back 30

1. differentiating

2. circumscribing

3. stagnating

4. avoiding

5. terminating

Front 31

Signs of Relationship Trouble

Back 31

aggressive behavior, lies, betrayal

Front 32

Duck's Phases of Dissolution

Back 32

1. intrapsychic

2. dyadic

3. social

4. grave-dressing

Front 33

Interpersonal Conflict

Back 33

an express struggle between 2 people who perceive incompatible goals, scarce resources, and interference from others in achieving their goals

Front 34

What causes conflict?

Back 34

faulty communication, faulty attributions, faulty perceptions, personality traits

Front 35

When is conflict destructive?

Back 35

ends with a winner or loser, act to aggressively, prevents from doing work, forces us to do things, outcome more important than relationship

Front 36

When is conflict beneficial?

Back 36

bring out problems that need to be solved, bring people together, eliminate resentment, bring out creativity, pay attention to others POV

Front 37

Conflict Management Strategies

Back 37

withdrawing, accommodating, forcing, negotiating, collaboration

Front 38

Relational Repair Strategies

Back 38

open and honest communication, bring out positive side, evaluate potential rewards, seek out support from others, willing to focus on positive, willing to interpret others behaviors, reduce negativity