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7 Cards in this Set
- Front
- Back
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What does benchmarking do?
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compares CONTINUOUSLY,QUANTITAVELY and QUALITATIVELY an aspect of organization's performance with the best-in-class performance
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What are the four kinds of benchmarking?
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- competitive benchmarking
- process (function, generic) benchmarking - strategic benchmarking - internal benchmarking |
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What is competitive benchmarking? |
Comparison with the best competitors focuses on performance in related organizations as a whole |
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What is generic benchmarking? |
Comparison of processes that are virtually the same regardless of industry (such as document processing) |
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What is functional benchmarking? |
Comparison with organizations that perform related functions within the same technological area |
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What are the 5 phases of benchmarking? |
1) selection of business processes to be benchmarked 2) organization of benchmarking teams 3) researching and finding best-in-class performance 4) data analysis (gap analysis) 5) implementation of process changes |
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What are the critical steps in the researching and identifying best-in-class performance phase?(3) |
- setting up databases - choosing information-gathering methods - formatting questionnaires |
