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3 Cards in this Set
- Front
- Back
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What does benchmarking do? |
compares continuously an aspect of organization's performance with the best-in-class performance |
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What are the four kinds of benchmarking? |
- competitive benchmarking - process benchmarking - strategic benchmarking - internal benchmarking |
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What are the 5 phases of benchmarking? |
1) selection of business processes to be benchmarked 2) organization of benchmarking teams 3) researching and finding best-in-class performance 4) data analysis (gap analysis) 5) implementation of process changes |
